Latest Product Updates and Feature Enhancements on OTRS
OTRS Features Compared to the ((OTRS)) Community Edition
OTRS has introduced a range of new features that significantly enhance its service management capabilities compared to the older ((OTRS)) Community Edition. Key updates include automated workflows, a... Kanban view, translation management, an updated user interface, CMDB integration, REST API, and enhanced reporting tools. These improvements aim to boost productivity, efficiency, and customer satisfaction, offering a compelling reason for users to transition from the Community Edition to the new OTRS.
OTRS has integrated AI features into its ticketing system to enhance efficiency and service quality. These features include automated ticket classification, AI-powered response generation, sentiment ...analysis, real-time translation, and unified knowledge access. The AI tools aim to streamline workflows, improve accuracy, and provide multilingual support, ultimately boosting customer satisfaction and reducing operational costs.
EasyVista Successfully Completes Acquisition of a Majority Shareholding in OTRS Group, Reaffirming its Ambition to Become a Global Leader in IT Solutions - Business Wire
EasyVista has acquired a majority stake in OTRS Group, aiming to become a global leader in IT solutions.
