OSF UnifyCOMMERCE: Use-Cases, Insights and Reviews | 2025 Cuspera

Salesforce Customer 360 helped Burton Snowboards get a full view of their customers. Burton wanted to grow their direct-to-consumer business and improve digital experiences. OSF Digital used Salesfor...ce Service, Experience, and Marketing Clouds for a multi-cloud solution. This let Burton connect data across commerce, service, and marketing. Burton now gives more personalized service and better cross-channel experiences. The company is moving toward being a digital-first, consumer-focused retailer.
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Salesforce Commerce Cloud helped Wells, Portugal's top wellness brand, build a new online store. Wells wanted to move from being just a category on another site to having its own ecommerce platform. ...OSF Digital replaced Wells’ old system with a flexible Salesforce Commerce Cloud solution. The new site improved user experience and unified the brand online. Wells saw higher NPS scores and record online monthly sales after launch.
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Salesforce Marketing Cloud helped Latitude Financial Services move from phone sales to online marketing. OSF Digital integrated the platform with their CRM and enabled Einstein GPT for Marketing. LFS... marketers improved email deliverability and engagement. Email open rates doubled. Campaigns launched 7 times faster. LFS saw record-high revenue three months after launch.
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Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their lifetime value. OSF Digital launched a flexible loyalty ...program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
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Urban Decay used FirstSpirit CMS and Salesforce Commerce Cloud to improve content localization and internationalization. The company wanted to reach more global customers and create a consistent bran...d experience on all Urban Decay websites. OSF Digital helped Urban Decay integrate these platforms for seamless content management. The solution allowed Urban Decay to manage and localize content for each country site, supporting their global expansion goals.
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OSF Digital used the Sitecore Experience Platform to build a secure community portal for Servier. The portal helps doctors and healthcare professionals connect and share knowledge about hypertension.... Servier staff can register new members using a progressive web app that works offline and meets GDPR rules. The solution lets users join discussions, create posts, comment, and share materials. This digital platform supports Servier’s mission to address major health challenges.
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