Oracle Field Service Overview

Oracle Field Service Cloud transforms customer experience and boosts field service productivity. It uses predictive technology to automatically schedule and optimize tasks.

Use Cases

Customers recommend Collaboration, Measuring Customer Satisfaction, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Oracle Field Service.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Measuring Net Promoter Score
  • Contract Management
  • Knowledge Management
  • Order Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Oracle Field Service.

Oracle Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Field Service works with different mediums / channels such as Mobile. and Promotions.

Reviews

"...I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows ...." Peer review by Shane H., Field tech supervisor , Telecommunications

Oracle Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Field Service

Top Industries

  • Telecommunications

Popular in

  • Enterprise

Oracle Field Service is popular in Telecommunications, and is widely used by Enterprise,

Oracle Field Service Customer wins, Customer success stories, Case studies

How does Oracle Field Service address your Collaboration Challenges?

How does Oracle Field Service address your Measuring Customer Satisfaction Challenges?

How can Oracle Field Service enhance your Products & Pricelist Management process?

Why is Oracle Field Service the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle Field Service solved their Field Service Management needs. Cuspera uses 135 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Get to know Oracle Field Service

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Peers used Oracle Field Service for collaboration and measuring customer satisfaction

Oracle Field Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.02/5 ★

Read Reviews (3)
Custom Reports

3.82/5 ★

Read Reviews (7)
Analytics

3.44/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.02/5 ★

Read Reviews (3)
Custom Reports

3.82/5 ★

Read Reviews (7)
Analytics

3.44/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Oracle Field Service

Top Failure Risks for Oracle Field Service

Oracle Corporation News

Product

Oracle Health Secures TEFCA QHIN Designation, Further Strengthening Interoperability Leadership

Oracle Health has been designated as a Qualified Health Information Network (QHIN) under the Trusted Exchange Framework and Common Agreement (TEFCA). This designation enhances Oracle's interoperability capabilities, allowing seamless health data exchange across providers, payers, and government agencies. Oracle Health Information Network, powered by Oracle Cloud Infrastructure, offers a comprehensive view of patient data, improving care delivery and reducing redundant processes.

Partnership

StorPool Storage Unveils Next-Generation HCI Software Stack Integrated with Oracle Virtualization

StorPool Storage has launched a new hyper-converged infrastructure (HCI) software stack that integrates with Oracle Virtualization, enhancing storage solutions for Oracle environments.

Partnership

Apps Associates Advances OneOracle+AI with Customers on a Cloud Journey

Apps Associates, a key Oracle partner, enhances its OneOracle+AI strategy, integrating Oracle Fusion Applications, Oracle Cloud Infrastructure, and AI to support customer cloud transformations. This approach aids organizations in modernizing workloads and activating AI-driven insights, with services now available across various sectors.

Awards

Oracle Recognized as a Leader in Two Gartner Magic Quadrant Reports Assessing Agentic Finance and AI Capabilities

Oracle has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Cloud ERP for both Service-Centric and Product-Centric Enterprises. This recognition highlights Oracle's capabilities in agentic finance, driven by Oracle Fusion Cloud ERP's AI-powered features. The platform enhances finance operations with intelligent agents, predictive insights, and streamlined processes, benefiting organizations like Hearst, Black & Veatch, and PwC.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO