OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
How can OpenText Qfiniti enhance your Call Recording process?
What makes OpenText Qfiniti ideal for Helpdesk Management?
What makes OpenText Qfiniti ideal for Engagement Management?
Why is OpenText Qfiniti the best choice for Coaching?
6+ more Business Use Cases
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenText Receives 2025 SAP Pinnacle Award in the Partner Solution Success Category
OpenText has been honored with the 2025 SAP Pinnacle Award in the Partner Solution Success category. This recognition highlights OpenTexts excellence in delivering partner solutions that drive customer success within the SAP ecosystem.
OpenText Receives 2025 SAP® Pinnacle Award in the Partner Solution Success Category
OpenText has received the 2025 SAP Pinnacle Award in the Partner Solution Success category, recognizing its excellence in delivering partner solutions that drive customer success within the SAP ecosystem. This award highlights OpenText's innovation and leadership in enterprise information management and its strong collaboration with SAP.
Revolutionizing workflows with AI-driven workflow insights powered by AI content management - OpenText Blogs
OpenText has launched AI-driven workflow insights in Documentum Content Management CE 25.2, powered by Content Aviator. This update integrates generative AI into enterprise content management workflows, enabling real-time, actionable insights for improved decision-making and compliance. The new release targets industries like life sciences, enhancing automation, security, and regulatory adherence.
OpenText Reports Third Quarter Fiscal Year 2025 Financial Results
OpenText has announced its financial results for the third quarter of fiscal year 2025. The report details company performance, revenue figures, and operational highlights for the period.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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