OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics...." Peer review from OpenText CEM
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
OpenText Qfiniti Customer wins, Customer success stories, Case studies
What Are the key features of OpenText Qfiniti for Call Recording?
How can OpenText Qfiniti enhance your Helpdesk Management process?
How can OpenText Qfiniti optimize your Engagement Management Workflow?
How can OpenText Qfiniti enhance your Coaching process?
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenText (NasdaqGS:OTEX) Valuation Spotlight as New AI Data Platform and Integrations Unveiled
OpenText has launched a new AI Data Platform, enhancing its cloud suite with AI and automation capabilities like Titanium X and MyAviator. These integrations aim to boost customer spending and pipeline conversion, driving revenue and margin improvements. This strategic move reflects OpenText's focus on scalable AI solutions and information governance, amid challenges like declining legacy revenue and restructuring risks.
OpenText Debuts AI Data Platform for Secure Enterprise Data | OTEX Stock News
OpenText has launched the OpenText AI Data Platform (AIDP), an open framework designed to enhance secure enterprise AI adoption. This platform integrates governance, multi-cloud, and multi-model support, enabling AI agents to operate effectively within enterprise systems. OpenText also announced an expanded partnership with Databricks to enhance data integration and governance capabilities, supporting AI-driven innovation at scale.
OpenText Expands Collaboration with SAP to Deliver AI-Ready Cloud Content ...
OpenText has expanded its collaboration with SAP by certifying its Core Content Management for SAP solutions for SAP S/4HANA Cloud Public Edition. This certification positions OpenText as an SAP Solution Extensions partner, enhancing cloud content management with AI-ready capabilities. The partnership aims to integrate structured and unstructured data, improving automation and intelligence for SAP Cloud ERP users.
OpenText Cybersecurity Introduces New Capabilities to Unite Defenses Across Identity ...
OpenText Cybersecurity has launched new capabilities aimed at enhancing defense mechanisms by integrating identity management with cybersecurity solutions. These enhancements are designed to provide a unified approach to security, improving the protection of digital assets against evolving threats.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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