OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
What solutions does OpenText Qfiniti provide for Call Recording?
How can OpenText Qfiniti optimize your Helpdesk Management Workflow?
How does OpenText Qfiniti facilitate Engagement Management?
How efficiently Does OpenText Qfiniti manage your Coaching?
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenText Announces Chadwick Westlake to pursue CEO opportunity in Canadian banking sector - Yahoo Finance
Chadwick Westlake, OpenText's EVP and CFO, will leave the company to become CEO at EQB. His departure is set for August 15, 2025. Cosmin Balota will serve as interim CFO. OpenText is conducting a search for a permanent CFO successor.
OpenText Names James McGourlay as Interim CEO - The Software Report
OpenText has appointed James McGourlay as Interim CEO, succeeding Mark J. Barrenechea. McGourlay, with over 25 years at OpenText, previously served as Executive VP of International Sales. The board has also named P. Thomas Jenkins as Executive Chair and Chief Strategy Officer and initiated a formal CEO search. Savinay Berry becomes the new CTO.
OpenText gets in bed with HPE to deliver more efficient AI services | IT Europa
OpenText is expanding its collaboration with HPE by joining the HPE Unleash AI partner program. This partnership aims to accelerate enterprise AI adoption through HPE Private Cloud AI, combining OpenText Aviator AI solutions with HPE's infrastructure. The alliance promises faster AI deployment, flexible solutions, enhanced data intelligence, and improved security, helping organizations optimize AI outcomes while maintaining data privacy.
OpenText unveils secure cloud capabilities for APAC
OpenText has enhanced its Secure Cloud platform for the APAC region, introducing features like automated provisioning and integrated task management. These updates aim to help Managed Service Providers (MSPs) deliver efficient cybersecurity services. The enhancements support compliance with regional data protection laws and cater to the growing managed services market in APAC.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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