OpenText Qfiniti Overview
This is a summary of the comprehensive capabilities and benefits of OpenText Qfiniti based on over 237 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
OpenText Qfiniti, Natterbox, Mediafly Coach360 (formerly ExecVision), NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if OpenText Qfiniti is right for your needs? Our Cuspera AI engine can evaluate how OpenText Qfiniti fits your specific business needs, industry, and context. Get your personalized assessment report today.
OpenText Qfiniti supports business activities such as:
- Call Recording
- Helpdesk Management
- Engagement Management
- Coaching
- Contact List Management
OpenText Qfiniti can help you with many business goals, such as Improve Consistency, Improve Visibility, and Grow Market Share. It can help manage these activities if you use Phone Calls for these needs. As a solution, OpenText Qfiniti's capabilities include Recording, and Feedback Surveys.
OpenText Qfiniti Computer & Network Security Vertical is its biggest customer base.
Reviews
"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security
Cuspera Reviews
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities peers achieved using OpenText Qfiniti.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using OpenText Qfiniti.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.38/5 ★ |
"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security |
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics...." Peer review from OpenText CEM |
| Engagement Management with Phone Calls |
4.90/5 ★ |
"...OpenText Qfiniti is a call center software and workforce optimization solution that helps analyze multichannel interactions to improve customer service. ..." Call center software - Workforce Optimization |
| engaging and following up |
4.80/5 ★ |
"...Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics...." Peer review from OpenText CEM |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.38/5 ★ |
"...now i can record the calls and i can provide feedback to the agents in the areas they need to improve...." Peer review by Verified Reviewer, Computer & Network Security |
|
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics...." Peer review from OpenText CEM |
|
| Engagement Management with Phone Calls |
4.90/5 ★ |
"...OpenText Qfiniti is a call center software and workforce optimization solution that helps analyze multichannel interactions to improve customer service. ..." Call center software - Workforce Optimization |
|
| engaging and following up |
4.90/5 ★ |
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 237 insights from peers and experts to help you assess how these OpenText Qfiniti use cases fit your Contact Center Software needs.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
Peers used OpenText Qfiniti to Improve consistency and Improve visibility
OpenText Qfiniti Alternatives
Peer and Expert Opinion on Features
for OpenText Qfiniti
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (29) |
| Feedback surveys | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (29) |
| Feedback surveys | Read Reviews (13) |
IT and Other Capabilities
for OpenText Qfiniti
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (30) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (18) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (18) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
Vendor Profile Details
Company Name
Opentext
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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