OpenText Contact Center Analytics Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.
OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Contact Center Analytics
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies
What makes OpenText Contact Center Analytics ideal for Engagement Management?
What solutions does OpenText Contact Center Analytics provide for Helpdesk Management?
Why is OpenText Contact Center Analytics the best choice for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Al-Fanar - Energy - Large
40% of Saudi organizations are AI-ready and qualified: OpenText says
Peers used OpenText Contact Center Analytics for engagement management and social media analytics
OpenText Contact Center Analytics Competitors
OpenText Contact Center Analytics Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Contact Center Analytics
Top Failure Risks for OpenText Contact Center Analytics
OpenText Corporation News
ThreatCaptain Joins OpenText's Accelerate Advantage Network - Knoxville News Sentinel
OpenText and ThreatCaptain have formed a strategic partnership, integrating ThreatCaptain's sales enablement platform into OpenText's Accelerate Advantage Network. This alliance provides OpenText partners with financial cyber-risk intelligence, enabling them to convert technical findings into revenue. The partnership offers top-tier pricing and support, enhancing MSPs' ability to close cybersecurity deals by translating technical threats into financial impacts.
OpenText to Report First Quarter Fiscal Year 2027 Financial Results on ...
OpenText will announce its first quarter fiscal year 2027 financial results on November 5, 2026, before the market opens. A conference call hosted by CEO Ayman Antoun and CFO Steve Rai will follow.
OTEX - Open Text Corp News | Morningstar
OpenText and Cohere have partnered to integrate trusted data with agentic AI, enhancing data management capabilities. This collaboration aims to leverage AI for improved data integration and management solutions.
OpenText named a Leader in the 2026 IDC MarketScape for Intelligent CCM
OpenText has been recognized as a Leader in the 2026 IDC MarketScape for Intelligent Customer Communication Management. The report highlights OpenText's strengths in native integrations with enterprise systems like SAP, Salesforce, and Guidewire, and its bundled customer experience platform. This recognition underscores OpenText's capabilities in modernizing CCM and enhancing customer experiences at scale.
OpenText Corporation Profile
Company Name
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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