OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today s enterprise customer engagement contact centers...." Peer review
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
How does OpenText Qfiniti facilitate Call Recording?
What benefits does OpenText Qfiniti offer for Helpdesk Management?
Why is OpenText Qfiniti the best choice for Engagement Management?
Why is OpenText Qfiniti the best choice for Coaching?
6+ more Business Use Cases
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenText Announces Chadwick Westlake to pursue CEO opportunity in Canadian banking sector - Yahoo Finance
Chadwick Westlake, OpenText's EVP and CFO, will leave the company to become CEO at EQB. His departure is set for August 15, 2025. Cosmin Balota will serve as interim CFO. OpenText is conducting a search for a permanent CFO successor.
OpenText Unveils Game-Changing Enterprise AI Assistant: How MyAviator Transforms Knowledge Work - Stock Titan
OpenText has launched MyAviator, a secure personal AI assistant designed for enterprise knowledge workers. This new solution enhances productivity by enabling secure document interaction, insight extraction, and content generation within OpenText's ecosystem. MyAviator is part of OpenText's AI-first strategy, which includes significant automation achievements across various industries, such as 95% automation of test scripts in software development and streamlined legal investigations.
OpenText launches CE 25.3 with new AI, cloud tools, and security - IBS Intelligence
OpenText has launched Cloud Editions (CE) 25.3, featuring AI-powered tools, cloud-native platforms, and advanced security measures. Key innovations include MyAviator, an AI-powered assistant, and DevOps Aviator, which integrates with GitHub Copilot for enhanced developer productivity. The release also introduces OpenText Core Communications, a multi-tenant SaaS CCM solution, and Core Content, which is now qualified for SAP S/4HANA Public Cloud, enhancing content management and process acceleration.
Scale smart: How GitHub and OpenText unlock trusted AI for enterprise DevOps
OpenText has integrated its DevOps Aviator with GitHub Copilot, enhancing AI-driven enterprise DevOps. This collaboration offers AI-native software delivery, improving security, compliance, and productivity. Key features include AI-powered planning, threat modeling, and automated testing, tailored for complex enterprise environments. This integration is part of OpenText Cloud Editions 25.3, aiming to streamline software delivery while maintaining high standards of governance and quality.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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