OpenText Qfiniti Overview
OpenText Qfiniti is a call center workforce management software for analyzing agent-customer multichannel interactions. It helps improve customer service.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using OpenText Qfiniti.
Business Priorities
Improve Consistency and Improve Visibility are the most popular business priorities that customers and associates have achieved using OpenText Qfiniti.
OpenText Qfiniti Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Qfiniti works with different mediums / channels such as Phone Calls.
OpenText Qfiniti's features include Recording, and Feedback Surveys. and OpenText Qfiniti support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also OpenText Qfiniti analytics capabilities include Custom Reports, and Analytics.
Reviews
"...ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences...." Peer review
OpenText Qfiniti, Mediafly Coach360 (formerly ExecVision), Natterbox, NICE Customer Journey Analytics, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Qfiniti
Top Industries
- Computer & Network Security
- Education
- Financial Services
Popular in
- Enterprise
OpenText Qfiniti is popular in Computer & Network Security, Education, and Financial Services and is widely used by Enterprise,
Comprehensive Insights on OpenText Qfiniti Use Cases
What benefits does OpenText Qfiniti offer for Call Recording?
What makes OpenText Qfiniti ideal for Helpdesk Management?
How does OpenText Qfiniti facilitate Engagement Management?
How can OpenText Qfiniti optimize your Coaching Workflow?
48 buyers and buying teams have used Cuspera to assess how well OpenText Qfiniti solved their Contact Center Software needs. Cuspera uses 237 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
OpenText Qfiniti - Asurion Success Story
Peers used OpenText Qfiniti for call recording and helpdesk management
OpenText Qfiniti Competitors
OpenText Qfiniti Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (27) |
| Analytics | Read Reviews (24) |
Software Failure Risk Guidance
?for OpenText Qfiniti
Overall Risk Meter
Top Failure Risks for OpenText Qfiniti
OpenText Corporation News
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
OpenText Divests Legacy eDOCS Platform - IDM Magazine
OpenText has agreed to sell its eDOCS legal document management system to NetDocuments for $163 million. This marks OpenText's first major divestiture after its CEO's departure, as part of a strategy to focus on core business and reduce debt. The sale includes software, customer contracts, and employees, and is expected to close by early 2026.
OpenText Partners with Core42 to Advance United Arab Emirates' Digital Transformation ...
OpenText has signed a strategic Memorandum of Understanding with Core42 to enhance digital transformation in the UAE through AI, cloud, and automation solutions. This partnership aligns with the UAE's vision for technological leadership and was announced at the Dubai GITEX Global Conference.
OpenText: Core Threat Detection And Response Now Seamlessly Integrated With Microsoft Security Tools
OpenText has launched new innovations in its AI-powered Core Threat Detection and Response solution, now integrated with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot for Security. This integration aims to enhance threat detection and response capabilities for security teams by reducing alert noise and highlighting critical threats.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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