OpenText Contact Center Analytics Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.
OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Contact Center Analytics
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies
Why is OpenText Contact Center Analytics the best choice for Engagement Management?
What benefits does OpenText Contact Center Analytics offer for Helpdesk Management?
How can OpenText Contact Center Analytics enhance your Customer Feedback Management process?
11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Contact Center Analytics for engagement management and social media analytics
OpenText Contact Center Analytics Competitors
OpenText Contact Center Analytics Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Contact Center Analytics
Top Failure Risks for OpenText Contact Center Analytics
OpenText Corporation News
Open Text Corp Earnings Report: Quarterly & Annual Financial Results as ...
Open Text Corp has released its quarterly and annual financial results for June 2026, detailing revenue, profit, and other financial metrics.
OpenText Strengthens Leadership with New Board Appointment
OpenText has appointed Jill Larsen, currently Chief People Officer at Synopsys, to its board of directors. This strategic move aims to enhance OpenText's leadership as it advances its enterprise AI strategy. Larsen's extensive experience in organizational strategy and talent planning is expected to support the company's governance of people and culture priorities.
OpenText Appoints Jill Larsen to Board of Directors
OpenText has appointed Jill Larsen to its board of directors. Larsen, currently Chief People Officer at Synopsys, brings extensive experience in executive compensation, workforce planning, and organizational design. Her appointment follows the resignation of Kristen Ludgate from the board for personal reasons.
Open Text Appoints Jill Larsen as Independent Director, Accepts ...
Open Text Corporation has appointed Jill Larsen as an independent director, replacing Kristen Ludgate, who resigned for personal reasons. Larsen brings extensive HR leadership experience from major technology firms, enhancing Open Text's board with expertise in human capital management and organizational strategy. This change aligns with Open Text’s focus on enterprise AI and data management.
OpenText Corporation Profile
Company Name
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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