OpenText Contact Center Analytics Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.
OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Contact Center Analytics
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies
How can OpenText Contact Center Analytics optimize your Engagement Management Workflow?
How efficiently Does OpenText Contact Center Analytics manage your Helpdesk Management?
Why is OpenText Contact Center Analytics the best choice for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Contact Center Analytics for engagement management and social media analytics
OpenText Contact Center Analytics Competitors
OpenText Contact Center Analytics Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Contact Center Analytics
Top Failure Risks for OpenText Contact Center Analytics
OpenText Corporation News
Cohere and OpenText partner on Canadian agentic AI stack for enterprises
Cohere and OpenText are collaborating to develop an agentic AI solution for enterprises, targeting highly regulated industries and government sectors. The partnership aims to integrate Cohere's AI platform with OpenText's data layer, enabling sophisticated AI agent deployment for complex task automation. The solution is set to be available next year for OpenText's 120,000 enterprise clients.
OpenText, Cohere Partner to Combine Trusted Data with Agentic AI
OpenText and Cohere have formed a strategic partnership to integrate OpenText's data management capabilities with Cohere's North platform, enabling agentic AI solutions for governments and regulated industries. This collaboration will involve product development, integration, and a strategic reseller relationship, offering flexible deployment options across various environments.
OpenText Corporation and Cohere Inc Partner to Combine Trusted Data with Agentic AI
OpenText Corporation and Cohere Inc have formed a strategic partnership to integrate trusted data with agentic AI for governments and regulated industries. This collaboration involves product development, integration of Cohere's AI platform with OpenText's solutions, and a strategic reseller relationship, offering deployment flexibility across various cloud environments.
What’s new in OpenText Knowledge Discovery - blogs.opentext.com
OpenText has released version 26.3 of its Knowledge Discovery platform, enhancing AI content management capabilities. Key updates include faster speech recognition, expanded privacy detection, and improved integration tools. The release also introduces new OCR languages and enhanced entity recognition for Saudi Arabia, Oman, and UAE. These improvements aim to support scalable AI knowledge discovery and streamline content management processes.
OpenText Corporation Profile
Company Name
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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