OpenText Explore Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.
OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText Explore Use Cases
How efficiently Does OpenText Explore manage your Engagement Management?
How does OpenText Explore facilitate Helpdesk Management?
What Are the key features of OpenText Explore for Customer Feedback Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Explore for engagement management and social media analytics
OpenText Explore Competitors
OpenText Explore Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
OpenText Corporation News
OpenText Announces Chadwick Westlake to pursue CEO opportunity in Canadian banking sector - Yahoo Finance
Chadwick Westlake, OpenText's EVP and CFO, will leave the company to become CEO at EQB. His departure is set for August 15, 2025. Cosmin Balota will serve as interim CFO. OpenText is conducting a search for a permanent CFO successor.
OpenText Unveils Game-Changing Enterprise AI Assistant: How MyAviator Transforms Knowledge Work - Stock Titan
OpenText has launched MyAviator, a secure personal AI assistant designed for enterprise knowledge workers. This new solution enhances productivity by enabling secure document interaction, insight extraction, and content generation within OpenText's ecosystem. MyAviator is part of OpenText's AI-first strategy, which includes significant automation achievements across various industries, such as 95% automation of test scripts in software development and streamlined legal investigations.
OpenText launches CE 25.3 with new AI, cloud tools, and security - IBS Intelligence
OpenText has launched Cloud Editions (CE) 25.3, featuring AI-powered tools, cloud-native platforms, and advanced security measures. Key innovations include MyAviator, an AI-powered assistant, and DevOps Aviator, which integrates with GitHub Copilot for enhanced developer productivity. The release also introduces OpenText Core Communications, a multi-tenant SaaS CCM solution, and Core Content, which is now qualified for SAP S/4HANA Public Cloud, enhancing content management and process acceleration.
Scale smart: How GitHub and OpenText unlock trusted AI for enterprise DevOps
OpenText has integrated its DevOps Aviator with GitHub Copilot, enhancing AI-driven enterprise DevOps. This collaboration offers AI-native software delivery, improving security, compliance, and productivity. Key features include AI-powered planning, threat modeling, and automated testing, tailored for complex enterprise environments. This integration is part of OpenText Cloud Editions 25.3, aiming to streamline software delivery while maintaining high standards of governance and quality.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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