OpenText Contact Center Analytics Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.
OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Contact Center Analytics
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies
How efficiently Does OpenText Contact Center Analytics manage your Engagement Management?
How can OpenText Contact Center Analytics enhance your Helpdesk Management process?
Why is OpenText Contact Center Analytics the best choice for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Southwestern U.S. county enhances content management to drive digital transformation with OpenText Content Management, integrated with Microsoft 365
Peers used OpenText Contact Center Analytics for engagement management and social media analytics
OpenText Contact Center Analytics Competitors
OpenText Contact Center Analytics Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Contact Center Analytics
Top Failure Risks for OpenText Contact Center Analytics
OpenText Corporation News
Rocket Software completes Vertica acquisition from OpenText
Rocket Software has completed the acquisition of Vertica, an analytics database business, from OpenText. This acquisition adds over 600 customers and 170 employees to Rocket's portfolio, enhancing its data and analytics capabilities. The move aims to support businesses in modernizing their systems and leveraging analytics and AI across various deployment models, including cloud, on-premises, and hybrid environments.
OpenText completes $150M Vertica sale to Rocket
OpenText has completed the sale of its non-core Vertica structured data analytics platform to Rocket Software for $150 million in cash. This divestiture aligns with OpenText's strategy to focus on core businesses and reduce debt. The transaction includes the transfer of Vertica's software, client contracts, services, and employees to Rocket Software.
OpenText Completes US$150 Million Divestiture of Non-Core Vertica to Rocket Software
OpenText has completed the divestiture of its non-core Vertica business to Rocket Software for $150 million. This move aligns with OpenText's strategy to focus on core businesses and optimize capital allocation. The proceeds will be used to reduce debt, and the transaction includes the transfer of software, client contracts, and employees to Rocket Software.
OpenText Q3 revenue hits $1.28B, cloud up 6.6%
OpenText reported Q3 FY2026 financial results with total revenues of $1.283 billion, a 2.2% year-over-year increase. Cloud revenue grew by 6.6% to $493 million. The company achieved a GAAP net income of $173 million, up 86% year-over-year, and an adjusted EBITDA of $438 million, reflecting a 34.1% margin. OpenText also repurchased 9.7 million shares and declared a $0.275 quarterly dividend.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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