OpenText Explore Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.

Other priorities:

  • Enter New Markets Internationally Or Locally
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OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.

OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.

OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Explore

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by

OpenText Explore Customer wins, Customer success stories, Case studies

Why is OpenText Explore the best choice for Engagement Management?

What makes OpenText Explore ideal for Helpdesk Management?

How does OpenText Explore address your Customer Feedback Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

lightning

Peers used OpenText Explore for engagement management and social media analytics

OpenText Explore Competitors

OpenText Explore Features

  • Low
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FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Explore

Top Failure Risks for OpenText Explore

OpenText Corporation News

M&A

OpenText Completes Divestiture of Non-Core Unit for $163 Million - The AI Journal

OpenText has completed the divestiture of its non-core on-premise solution, eDOCS, to NetDocuments Software for $163 million. This move aligns with OpenText's strategy to focus on core business growth and use the proceeds to reduce debt.

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Product

OpenText Capture now available in the OpenText Private Cloud

OpenText has launched OpenText Capture in its Private Cloud, offering a dedicated, single-tenant environment for high-volume information processing. This solution enhances security, reduces IT burdens, and supports compliance while providing intelligent document capture capabilities. OpenText Capture 25.4 includes AI-driven features for data automation and real-time monitoring, optimizing workflows like accounting and HR onboarding.

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Awards

OpenText named a Leader in the 2025-2026 IDC MarketScape for Worldwide Intelligent Document Processing Software Vendor Assessment - OpenText Blogs

OpenText has been recognized as a Leader in the IDC MarketScape for Worldwide Intelligent Document Processing Software for 2025-2026. This accolade highlights OpenText's integration capabilities with platforms like SAP and Salesforce, enabling seamless document workflows. OpenText's IDP solutions leverage AI and automation to enhance efficiency and compliance across business processes.

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Product

OpenText (NasdaqGS:OTEX) Valuation Spotlight as New AI Data Platform and Integrations Unveiled

OpenText has launched a new AI Data Platform, enhancing its cloud suite with AI and automation capabilities like Titanium X and MyAviator. These integrations aim to boost customer spending and pipeline conversion, driving revenue and margin improvements. This strategic move reflects OpenText's focus on scalable AI solutions and information governance, amid challenges like declining legacy revenue and restructuring risks.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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