Product Business Settings

OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services industries and is widely used by .

OpenText Contact Center Analytics Product Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

How satisfied the customers are with OpenText Contact Center Analytics use-cases

OpenText Contact Center Analytics Customer Insights, Testimonials and Case Studies

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Peers used OpenText Contact Center Analytics for engagement management and social media analytics

OpenText Contact Center Analytics Competitors

OpenText Contact Center Analytics Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Contact Center Analytics

Top Failure Risks for OpenText Contact Center Analytics

OpenText Corporation News

M&A
 

OpenText (OTEX) Delivers Cloud Growth While Shedding Non-Core Assets

OpenText reported a 0.6% decline in quarterly revenue to $1.33 billion, surpassing analyst expectations. The company is focusing on its core business, with cloud revenue growing 3.4% year-over-year. OpenText divested its eDOCS and Vertica businesses for a total of $313 million to streamline operations. The divestitures align with its strategy to enhance cloud and content management growth.

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Financial
 

OpenText Earnings Call: Cloud Pivot Gains Traction - TipRanks.com

OpenText's Q2 earnings call highlighted its strategic shift towards cloud and AI offerings, with cloud revenue reaching $478 million, up 3.4% year over year. The company reported strong enterprise cloud bookings and a focus on content and AI platforms. Despite a decline in GAAP earnings, OpenText emphasized its long-term growth strategy, supported by divestitures and a $300 million share buyback program. The company aims for modest revenue growth of 1%-2% in fiscal 2026.

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Financial
 

OpenText posts Q2 results, advances cloud-focused strategy - The Globe and Mail

OpenText reported its Q2 fiscal 2026 results with flat total revenue at $1.33 billion, but a 3.4% rise in cloud revenue to $478 million. The company is advancing its cloud-focused strategy under new CEO Ayman Antoun, with plans to divest non-core assets like eDOCS and Vertica to enhance its AI and cloud offerings.

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Financial
 

OpenText beats expectations thanks to strong cloud growth in Q2 - BetaKit

OpenText exceeded analyst expectations in its Q2 earnings report, driven by a 3.4% growth in its cloud business and an 18% increase in content management enterprise cloud bookings. Despite a slight revenue dip, the company reported $1.33 billion USD in revenue, surpassing the expected $1.29 billion USD. Interim CEO James McGourlay highlighted the company's strategic focus on cloud and AI, aiming for continued growth in these areas.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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