OpenText Explore Overview
Here’s the scoop on OpenText Explore! We've gathered over 107 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if OpenText Explore is right for your needs? Our Cuspera AI engine can evaluate how OpenText Explore fits your specific business needs, industry, and context. Get your personalized assessment report today.
OpenText Explore supports business activities such as:
- Engagement Management
- Social Media Analytics
- Call Recording
- Helpdesk Management
- Customer Feedback Management
OpenText Explore can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, and Enter New Markets Internationally Or Locally. It can help manage these activities if you use Phone Calls Chat Social Media etc. for these needs. As a solution, OpenText Explore's capabilities include Recording, and Feedback Surveys.
OpenText Explore Education Vertical is its biggest customer base.
Reviews
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using OpenText Explore.
Use Cases
Peers recommend Engagement Management , Social Media Analytics , Call Recording , as the business use cases that they have been most satisfied while using OpenText Explore.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls and Chat |
4.61/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
| engaging and following up |
3.27/5 ★ |
"...The information provides insight into engaging and highly-relevant customer experiences and makes it possible to more effectively resolve problems or improve sales across every channel. ..." Voice of The Customer Tools - Speech Analytics Software |
| Social Media Analytics with Phone Calls, Chat and Social Media |
4.41/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
| Call Recording with Phone Calls and Chat |
4.24/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls and Chat |
4.61/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
|
| engaging and following up |
4.61/5 ★ |
| Social Media Analytics with Phone Calls, Chat and Social Media |
4.41/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
|
| Call Recording with Phone Calls and Chat |
4.24/5 ★ |
"...Explore is a powerful customer interaction analytics tool that analyzes call recordings and chat sessions...." Voice of The Customer Tools - Speech Analytics Software |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 107 insights from peers and experts to help you assess how these OpenText Explore use cases fit your Business Intelligence needs.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
Peers used OpenText Explore to Increase sales & revenue and Enhance customer relationships
OpenText Explore Alternatives
Peer and Expert Opinion on Features
for OpenText Explore
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (10) |
| Feedback surveys | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (10) |
| Feedback surveys | Read Reviews (5) |
IT and Other Capabilities
for OpenText Explore
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (13) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (13) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
Vendor Profile Details
Company Name
Opentext
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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