Nina Virtual Assistant Overview
Nina-virtual-assistant from Nuance enables customer self-service. It improves AHT and reduces costs using AI-driven virtual assistants and chatbots.
Use Cases
Customers recommend Engagement Management, Call Transcription, Call Recording, as the business use cases that they have been most satisfied with while using Nina Virtual Assistant.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Nina Virtual Assistant.
Nina Virtual Assistant Use-Cases and Business Priorities: Customer Satisfaction Data
Nina Virtual Assistant works with different mediums / channels such as Mobile. and Phone Calls.
Nina Virtual Assistant's features include Personalization, Intelligent Assistant, and Recording. and Nina Virtual Assistant support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Nina Virtual Assistant analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I would create leads from events or other marketing activities, but sales would only follow up with about a third at best...." Peer review by Iustin C, Mr
Peer review evidence (same sources as the product rating summary)
"...Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years...." Peer review
"...By recording the meeting or calls, providing transcriptions, highlighting actions items, and prompting us for a post-call debrief, Nina has allowed us to really listen actively during our calls and meetings, which provides better outcomes in all areas of our business...." Peer review by Iacob L, Mr
"...She transcribes and records the entire call or meeting, provides a debrief option, actions items and more...." Peer review by Iacob L, Mr
Nina Virtual Assistant, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Nina Virtual Assistant Customer wins, Customer success stories, Case studies
How does Nina Virtual Assistant address your Engagement Management Challenges?
13 buyers and buying teams have used Cuspera to assess how well Nina Virtual Assistant solved their Help Desk needs. Cuspera uses 235 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Nina Virtual Assistant for engagement management and call transcription
Nina Virtual Assistant Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (31) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (9) |
Software Failure Risk Guidance
?for Nina Virtual Assistant
Overall Risk Meter
Top Failure Risks for Nina Virtual Assistant
Nuance Communications, Inc. News
Nuance Launches Dragon TV - Innovation Toronto
Nuance launched Dragon TV, allowing users to control their TV with voice commands like "go to PBS" or "What's on Bravo at 9 tonight?"
Nuance Communications, Inc. Profile
Company Name
Nuance Communications, Inc.
Company Website
https://www.nuance.com/index.htmlYear Founded
1992
HQ Location
1 Wayside Rd Burlington, Massachusetts 01803
Employees
10001+
Social
Financials
IPO
