Nina Virtual Assistant Overview

Nina-virtual-assistant from Nuance enables customer self-service. It improves AHT and reduces costs using AI-driven virtual assistants and chatbots.

Use Cases

Customers recommend Engagement Management, Call Transcription, Call Recording, as the business use cases that they have been most satisfied with while using Nina Virtual Assistant.

Other use cases:

  • Coaching
  • Lifetime Value Management
  • Contact List Management
  • Event Management
  • Channel Management
  • Competitive Intelligence
  • Generation Of New Leads
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Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Nina Virtual Assistant.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
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Nina Virtual Assistant Use-Cases and Business Priorities: Customer Satisfaction Data

Nina Virtual Assistant works with different mediums / channels such as Mobile. and Phone Calls.

Nina Virtual Assistant's features include Personalization, Intelligent Assistant, and Recording. and Nina Virtual Assistant support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Nina Virtual Assistant analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By recording the meeting or calls, providing transcriptions, highlighting actions items, and prompting us for a post-call debrief, Nina has allowed us to really listen actively during our calls and meetings, which provides better outcomes in all areas of our business...." Peer review by Iacob L, Mr

Nina Virtual Assistant, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nina Virtual Assistant Customer wins, Customer success stories, Case studies

How does Nina Virtual Assistant facilitate Engagement Management?

13 buyers and buying teams have used Cuspera to assess how well Nina Virtual Assistant solved their Help Desk needs. Cuspera uses 235 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Arnold Palmer Hospital for Children - Hospital & Health Care

Nuance PowerShare Network helped Arnold Palmer Hospital for Children and Holmes Regional Medical Center share medical images instantly. Doctors used mobile devices to view X-rays and scans in real ti...me. This fast access enabled a rapid diagnosis and emergency surgery for a newborn. The cloud imaging solution saved critical time and improved patient care. Physicians praised the system for making a life-saving difference in trauma cases.

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Baptist Health South Florida - Hospital & Health Care

Nuance Clinical Documentation Improvement (CDI) helped Baptist Health South Florida boost physician response rates to 95%. The hospital saw a twofold increase in SOI/ROM capture and a 13% rise in cas...e mix index. This led to $45 million in appropriate reimbursement. The CDI program used a unique staffing model and concurrent review process. Baptist Health achieved 100% ROI in less than six months.

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CoxHealth - Hospital & Health Care

Nuance Embedded CDI helped CoxHealth improve physician engagement and documentation quality. The solution integrated with Cerner, streamlining workflows and reducing disruptions for doctors. CoxHealt...h achieved a 100% physician query response rate. Physician agreement rates improved by 22%. The CDI team increased review volume by 12%.

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Elkhart General Hospital - Hospital & Health Care

PowerScribe 360 Reporting helped Elkhart General Hospital cut report turnaround times from 3-4 hours to under 15 minutes. The hospital saved over $100,000 per year and eliminated 1,100 hours of trans...cription time. The platform made compliance easier and simplified PQRS reporting. Physicians adopted the system quickly, improving workflow and patient care. PowerScribe 360 also reduced reporting inconsistencies and costs.

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Foundation Radiology Group - Hospital & Health Care

PowerScribe 360 Reporting helped Foundation Radiology Group improve report accuracy and reduce turnaround time. The group handles over 1 million studies each year for 30 hospitals in nine states. The... solution streamlined workflow and made radiologists' jobs easier. Templates in the platform helped standardize reports and meet quality standards. PowerScribe 360 Critical Results enabled better communication between radiologists and providers.

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Meridian Health - Hospital & Health Care

PowerMic Mobile helped Meridian Health boost physician mobility and satisfaction. Clinicians used their own smartphones to dictate notes at any workstation, not just at fixed dictation stations. The ...solution supported virtualized EMR deployment and easy app rollout. Physicians completed patient notes faster and could work from home. The pilot group reported improved workflow and less reliance on hard-wired devices.

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lightning

Peers used Nina Virtual Assistant for engagement management and call transcription

Nina Virtual Assistant Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (31)
Analytics

4.59/5

Read Reviews (20)
Custom Reports

4.25/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (31)
Analytics

4.59/5

Read Reviews (20)
Custom Reports

4.25/5

Read Reviews (9)

Software Failure Risk Guidance

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for Nina Virtual Assistant

Overall Risk Meter

Low Medium High

Top Failure Risks for Nina Virtual Assistant

Nuance Communications, Inc. News

Product

Nuance Launches Dragon TV - Innovation Toronto

Nuance launched Dragon TV, allowing users to control their TV with voice commands like "go to PBS" or "What's on Bravo at 9 tonight?"

Nuance Communications, Inc. Profile

Company Name

Nuance Communications, Inc.

Year Founded

1992

HQ Location

1 Wayside Rd Burlington, Massachusetts 01803

Employees

10001+

Social

Financials

IPO