Nina Virtual Assistant Overview

Nina-virtual-assistant from Nuance enables customer self-service. It improves AHT and reduces costs using AI-driven virtual assistants and chatbots.

Use Cases

Customers recommend Engagement Management, Call Transcription, Call Recording, as the business use cases that they have been most satisfied with while using Nina Virtual Assistant.

Other use cases:

  • Coaching
  • Lifetime Value Management
  • Contact List Management
  • Event Management
  • Channel Management
  • Competitive Intelligence
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Nina Virtual Assistant.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Nina Virtual Assistant Use-Cases and Business Priorities: Customer Satisfaction Data

Nina Virtual Assistant works with different mediums / channels such as Mobile. and Phone Calls.

Nina Virtual Assistant's features include Personalization, Intelligent Assistant, and Recording. and Nina Virtual Assistant support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Nina Virtual Assistant analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years...." Peer review

Nina Virtual Assistant, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nina Virtual Assistant Customer wins, Customer success stories, Case studies

What solutions does Nina Virtual Assistant provide for Engagement Management?

13 buyers and buying teams have used Cuspera to assess how well Nina Virtual Assistant solved their Help Desk needs. Cuspera uses 235 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

The Ottawa Hospital - Hospital & Health Care

Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents per month, up from 3,000. Documentation is available two wee...ks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.

Read on →

South Jersey Radiology Associates - Hospital & Health Care

Nuance PowerScribe 360 and mPower Clinical Analytics helped South Jersey Radiology Associates eliminate manual data mining. The solution reduced reporting variability and improved workflow efficiency... by 10%. Radiologists now track patient care throughput and follow guidelines more easily. The analytics platform also helps balance workloads across 12 facilities. SJRA uses these tools to deliver better patient care and measure radiologist productivity.

Read on →

Navicent Health - Hospital & Health Care

Nuance PowerShare and PowerScribe 360 Reporting helped Navicent Health grow its image sharing network to 36 facilities in just over 6 months. The solution reduced average mammography result turnaroun...d time by more than 10 hours, from 26.9 to 16.6 hours. Staff now share images and reports quickly, improving patient care and reducing unnecessary transfers and rescans. PowerShare enabled Navicent Health to support its "Know in 24" initiative and streamline radiology workflows.

Read on →

Meridian Health - Hospital & Health Care

PowerMic Mobile helped Meridian Health boost physician mobility and satisfaction. Clinicians used their own smartphones to dictate notes at any workstation, not just at fixed dictation stations. The ...solution supported virtualized EMR deployment and easy app rollout. Physicians completed patient notes faster and could work from home. The pilot group reported improved workflow and less reliance on hard-wired devices.

Read on →

Arnold Palmer Hospital for Children - Hospital & Health Care

Nuance PowerShare Network helped Arnold Palmer Hospital for Children and Holmes Regional Medical Center share medical images instantly. Doctors used mobile devices to view X-rays and scans in real ti...me. This fast access enabled a rapid diagnosis and emergency surgery for a newborn. The cloud imaging solution saved critical time and improved patient care. Physicians praised the system for making a life-saving difference in trauma cases.

Read on →

Baptist Health South Florida - Hospital & Health Care

Nuance Clinical Documentation Improvement (CDI) helped Baptist Health South Florida boost physician response rates to 95%. The hospital saw a twofold increase in SOI/ROM capture and a 13% rise in cas...e mix index. This led to $45 million in appropriate reimbursement. The CDI program used a unique staffing model and concurrent review process. Baptist Health achieved 100% ROI in less than six months.

Read on →
lightning

Peers used Nina Virtual Assistant for engagement management and call transcription

Nina Virtual Assistant Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (31)
Analytics

4.59/5

Read Reviews (20)
Custom Reports

4.25/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (31)
Analytics

4.59/5

Read Reviews (20)
Custom Reports

4.25/5

Read Reviews (9)

Software Failure Risk Guidance

?

for Nina Virtual Assistant

Overall Risk Meter

Low Medium High

Top Failure Risks for Nina Virtual Assistant

Nuance Communications, Inc. News

Product

Nuance Launches Dragon TV - Innovation Toronto

Nuance launched Dragon TV, allowing users to control their TV with voice commands like "go to PBS" or "What's on Bravo at 9 tonight?"

Nuance Communications, Inc. Profile

Company Name

Nuance Communications, Inc.

Year Founded

1992

HQ Location

1 Wayside Rd Burlington, Massachusetts 01803

Employees

10001+

Social

Financials

IPO