N-able Overview

N-able offers comprehensive monitoring, management, and security solutions. MSPs are enabled to navigate growth and improve operational efficiency through these tools.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Offer Management, as the business use cases that they have been most satisfied with while using N-able.

Other use cases:

  • Forecasting
  • Contacts History
  • Collaboration
  • Billing And Invoice Management
  • Creating Contact List
  • Knowledge Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using N-able.

Other priorities:

  • Enhance Customer Relationships
  • Manage Risk
  • Improve Navigation
  • Establish Thought Leadership
See all business priorities See less business priorities

N-able Use-Cases and Business Priorities: Customer Satisfaction Data

N-able works with different mediums / channels such as Mobile. and Mobile App.

N-able's features include Ticketing, Dashboard, and Alerts: Popups & Notifications. and N-able support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also N-able analytics capabilities include Analytics, and Custom Reports.

Reviews

"...SolarWinds MSP Manager is a cloud-based helpdesk & billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashboards, and more...." Peer review

N-able, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for N-able

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

N-able is popular in Information Technology And Services, Computer & Network Security, and Education and is widely used by Small Business, Mid Market, and Enterprise.

N-able Customer wins, Customer success stories, Case studies

How can N-able enhance your Helpdesk Management process?

How can N-able enhance your Contract Management process?

11 buyers and buying teams have used Cuspera to assess how well N-able solved their Help Desk needs. Cuspera uses 329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

N-able: Be able

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Peers used N-able for helpdesk management and contract management

N-able Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.35/5 ★

Read Reviews (5)
Custom Reports

3.98/5 ★

Read Reviews (27)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (2)
Analytics

4.35/5 ★

Read Reviews (5)
Custom Reports

3.98/5 ★

Read Reviews (27)

Software Failure Risk Guidance

?

for N-able

Overall Risk Meter

Low Medium High

Top Failure Risks for N-able

SolarWinds News

Awards

SolarWinds Named Sterlings 2025 Software Partner of the Year - Business Wire

SolarWinds has been recognized as Sterlings' 2025 Software Partner of the Year, highlighting its excellence in software solutions.

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Product

SolarWinds Patches Three Critical Serv-U Vulnerabilities

SolarWinds has released patches for three critical vulnerabilities in its Serv-U enterprise file transfer solution, affecting version 15.5.2.2.102. The vulnerabilities, identified as CVE-2025-40549, CVE-2025-40548, and CVE-2025-40547, allow code execution by attackers with admin privileges. The patched version 15.5.3 addresses these issues, along with medium-severity vulnerabilities in Observability Self-Hosted.

Read more →
Awards

SolarWinds Recognized for Second Consecutive Year in 2025 Gartner Magic Quadrant for Digital Experience Monitoring

SolarWinds has been recognized for the second consecutive year in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring. The recognition highlights SolarWinds Observability, which offers a comprehensive view across applications, infrastructure, and networks. The platform supports SaaS and self-hosted deployments and includes features like real-user monitoring and synthetic transaction monitoring to enhance digital experience management.

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Product

iTWire - New SolarWinds report : Gen AI significantly drops incident response time for ITSM teams

SolarWinds released its 2025 ITSM Report, highlighting the impact of generative AI on IT service management. The report shows that GenAI integration significantly reduces incident resolution times, with a 17.8% improvement for adopters. GenAI-enabled organizations saved over 323,000 hours, enhancing efficiency and ROI. SolarWinds emphasizes the strategic importance of GenAI for ITSM transformation and innovation.

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SolarWinds Profile

Company Name

SolarWinds

Company Website

https://www.fileplan.com/

HQ Location

7171 Southwest Pkwy, Austin, Texas 78735, US

Employees

1001-5000

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Financials

M&A