N-able Overview
N-able offers comprehensive monitoring, management, and security solutions. MSPs are enabled to navigate growth and improve operational efficiency through these tools.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Offer Management, as the business use cases that they have been most satisfied with while using N-able.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using N-able.
N-able Use-Cases and Business Priorities: Customer Satisfaction Data
N-able works with different mediums / channels such as Mobile. and Mobile App.
N-able's features include Ticketing, Dashboard, and Alerts: Popups & Notifications. and N-able support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also N-able analytics capabilities include Analytics, and Custom Reports.
Reviews
"...A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes...." Peer review by Chris Hartwig, Computer & Network Security
Peer review evidence (same sources as the product rating summary)
"...If you are just looking for a ticketing and helpdesk system, I'd suggest looking elsewhere, as SolarWinds MSP is somewhat cumbersome and slow...." Peer review by Les Klassen Hamm, Owner, Bitlink Technology
"...Alerting me to aging tickets and the use of SLA (service level agreements) helps me prioritize client responses...." Peer review by Les Klassen Hamm, Owner, Bitlink Technology
"...SolarWinds MSP Manager offers a lightweight ticketing system, with a quick entry feature which allows users to capture essential information such as customer name, service items, and issue details from any screen...." Peer review
N-able, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for N-able
Top Industries
- Information Technology and Services
- Computer & Network Security
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
N-able is popular in Information Technology And Services, Computer & Network Security, and Education and is widely used by Small Business, Mid Market, and Enterprise.
N-able Customer wins, Customer success stories, Case studies
How efficiently Does N-able manage your Helpdesk Management?
What solutions does N-able provide for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well N-able solved their Help Desk needs. Cuspera uses 329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
N-able: Be able
Peers used N-able for helpdesk management and contract management
N-able Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (27) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (27) |
Software Failure Risk Guidance
?for N-able
Overall Risk Meter
Top Failure Risks for N-able
SolarWinds News
SolarWinds' $4.4 Billion Shift to Private Ownership: One Year Later ...
SolarWinds transitioned to private ownership under Turn/River Capital in a $4.4 billion deal, aiming to pivot towards AI-driven observability. This move allows SolarWinds to focus on subscription models and cloud-native platforms, away from public market pressures. The company plans to enhance its "Self-Healing IT" initiative and may consider an IPO by 2028, reflecting broader trends of private equity in SaaS.
SolarWinds Celebrates Six Honorees on the 2026 Women of the Channel List
SolarWinds celebrates six of its leaders being named to CRN's 2026 Women of the Channel list, highlighting their contributions to channel excellence and partner success. Barb Huelskamp, VP of Global Channel and Alliances, is also recognized in the Power 100. This recognition underscores SolarWinds' commitment to a partner-first culture and its impact on the IT ecosystem.
SolarWinds Celebrates Six Honorees on the 2026 Women of the Channel List
SolarWinds celebrates six of its leaders being recognized on CRN's 2026 Women of the Channel list, highlighting their contributions to channel excellence. Barb Huelskamp, VP of Global Channel and Alliances, is also named to the Power 100 list. This recognition underscores SolarWinds' commitment to fostering a partner-first culture and driving growth in the IT ecosystem.
SolarWinds Launches SW1 Agentic AI Teammate for IT Automation
SolarWinds has introduced SW1, an agentic AI teammate designed to enhance IT automation. Built on the SolarWinds Agentic Framework, SW1 enables natural language queries for unified insights into system performance across on-premises and cloud environments. It aims to shift IT operations from manual tasks to intelligent, autonomous infrastructure management, with future enhancements focusing on service reliability and autonomous issue resolution.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
