Mitel has launched Mitel CX 2.0, an upgraded version of its customer experience platform. This release includes enhanced features aimed at improving customer interactions and streamlining communicati...on processes for businesses.
Mitel Unveils Workflow Studio: Low-Code/No-Code GenAI-Powered Automation for The Modern Workplace - Yahoo Finance
Mitel has launched Workflow Studio, a low-code/no-code platform powered by GenAI, to automate communication processes without complex coding. It integrates with Mitel's UC solutions and third-party a...pps like Microsoft 365 and Salesforce. Heilig Hart Hospital in Belgium has successfully implemented it to improve communication efficiency. The platform enhances operational efficiency and customer engagement.
Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resourc...es, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.
8x8 Adds Native Support for Mitel Phones, Enhancing Platform Access and Enterprise Voice Flexibility
8x8 has introduced native SIP support for Mitel phones, allowing users to access the 8x8 platform without replacing existing hardware. This integration enhances voice flexibility and preserves invest...ments, offering seamless access to 8x8's unified communications solutions. Mitel's SIP phones are recognized for their reliability, and this collaboration ensures a consistent user experience.
Mitel and Gigaset's Bid to Boost Supply Chain Resilience
Mitel has partnered with Gigaset to manufacture around one million Mitel IP phones annually in Germany. This move aims to enhance supply chain resilience, reduce lead times, and ensure quality throug...h German engineering. The partnership aligns with Mitel's hybrid communications strategy and supports compliance with Trade Agreements Act standards, benefiting European and global customers with improved delivery and reliability.
Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator
Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and re...sources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.
Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth - Business Wire
Mitel has launched an enhanced global partner experience, unifying the Mitel and Unify partner ecosystems into a single framework. The initiative streamlines partner tools, incentives, and systems to... support growth in hybrid communications, unified communications, and contact center markets. Strategic investments include improved sales enablement, expanded marketing programs, and deeper customer engagement to help partners address AI adoption, data privacy, and business continuity challenges.
Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth
Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by ...offering a streamlined, scalable framework with integrated systems and harmonized incentives.
Gijima partners with Mitel to transform business communications across SA and beyond | ITWeb
Gijima and Mitel have announced a strategic partnership to deliver advanced business communications and contact center solutions across South Africa and Africa. The collaboration leverages Mitels uni...fied communications technology and Gijimas IT expertise to help businesses improve productivity and adapt to digital transformation.
Mitel and L-SPARK Launch Unified Communications Accelerator to Advance Next-Generation Innovations That Drive Engagement and Productivity for Modern Workforces - Business Wire
Mitel and L-SPARK launched the Mitel Unified Communications Accelerator, a program connecting early-stage AI, IoT, and AR/VR startups with Mitels unified communications platform. The initiative targe...ts innovation for sectors like healthcare, retail, and hospitality, enabling new applications and services to integrate with Mitel solutions and drive workforce engagement and productivity.
Mitel Networks Inc : Mitel and L - SPARK Launch Unified Communications Accelerator to Advance Next - Generation Innovations That Drive Engagement and Productivity for Modern Workforces
Mitel and L-SPARK have launched a Unified Communications Accelerator to promote innovations that enhance engagement and productivity for modern workforces.
Mitel Appoints Mike Robinson as CEO to Lead Next Phase of Hybrid Communications Transformation
Mitel has appointed Mike Robinson as the new CEO, succeeding Tarun Loomba. Robinson brings extensive telecom and infrastructure experience to lead Mitel's next phase of hybrid communications transfor...mation. His focus will be on accelerating growth, enhancing financial discipline, and creating long-term customer value. Robinson's leadership aims to build on Mitel's strong foundation and continue its strategic focus on hybrid communications solutions.
Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com
Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and positi...on Mitel for increased competitiveness within the UC sector.
Awards, Recognitions, and Industry Achievements of Mitel OpenScape Voice
Mitel CX Named Overall Customer Support Solution of the Year In 2025 RemoteTech Breakthrough Awards Program - Business Wire
Mitel CX received the Overall Customer Support Solution of the Year award at the 2025 RemoteTech Breakthrough Awards. The platform uses AI and GenAI-powered virtual agents to automate up to 90% of cu...stomer responses, supports hybrid deployment models, and enhances customer engagement for distributed teams. Mitel CX also delivers advanced analytics and automated quality management for customer experience optimization.
Mitel CX Named "Overall Customer Support Solution of the Year" In 2025 RemoteTech Breakthrough Awards Program
Mitel CX has been named "Overall Customer Support Solution of the Year" at the 2025 RemoteTech Breakthrough Awards. This recognition highlights Mitel's AI-powered customer experience platform, which ...delivers advanced omnichannel support and automation for businesses seeking to enhance customer engagement and operational efficiency. The award underscores Mitel's leadership in unified communications and customer support technology.
Mitel Emerges from Financial Restructuring, Significantly Reducing Debt and Poised to Drive Hybrid UC Leadership - FinancialContent
Mitel has completed a financial restructuring, eliminating $1.15 billion in debt. This positions the company with a stronger capital structure to focus on hybrid unified communications (UC) solutions.... Mitel aims to advance its leadership in the UC market following this significant reduction in financial liabilities.
