Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
See all use cases See less use cases

Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
See all business priorities See less business priorities

Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Video Conferencing...." Applications
"...We believe that organization culture, employee engagement, user experience and the adoption of the right tools make the difference between success and failure in your own digital journey...." Voice Platforms
"...And it retains local billing and call detail recording, so records management isn t lost...." Atos Unify OpenScape Branch

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Mitel OpenScape Voice Customer wins, Customer success stories, Case studies

How does Mitel OpenScape Voice address your Collaboration Challenges?

How does Mitel OpenScape Voice address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Western Placer Unified School District - Education - Medium

USA

Mitel MiVoice Business helped Western Placer Unified School District replace unreliable analog phone lines. The district faced frequent outages and high maintenance costs. Mitel's unified communicati...on system improved reliability and made management easier. The solution scaled with new construction and allowed fast internal communication. WPUSD now enjoys a modern system that supports growth and collaboration.

Read more →
 

Western Health & Social Care Trust - Hospital & Health Care - Very Large

UK

Western Health & Social Care Trust upgraded to Mitel's MiVoice Business and MiCollab to improve communication for over 12,000 staff across 80+ locations. The Trust needed a flexible system to support... collaboration, geofencing, and patient-friendly apps. Mitel's solution enabled efficient staff communication and better patient engagement. The Trust saw improved uptime, scalability, and operational efficiency with a unified service.

Read more →
 

Welch Dental Group - Hospital & Health Care - Small

Welch Dental Group faced up to 1,000 calls a day and struggled to track customer complaints. They chose Mitel to improve call management and gain insight into interactions. With call recording and vo...ice documentation, they resolved disputes faster and improved customer care. The solution reduced overbooking and cancellations. Office operations became more efficient, saving time and costs.

Read more →
 

Weber State Credit Union - Financial Services - Medium

Ogden, USA

Weber State Credit Union needed a new phone system to support growth. Their old system was hard to manage and costly to upgrade. They chose a scalable solution with strong reporting and easy integrat...ion with Symitar and IVR. The new system improved contact center reporting and remote work support. Administration became easier and member service improved.

Read more →
 

Wauconda Community Unit School District 118 - Education - Medium

Wauconda, USA

Mitel helped Wauconda Community Unit School District 118 standardize communications across six schools and 600 users. The district replaced legacy systems and improved information sharing. Staff, stu...dents, and parents now communicate more easily. New teachers get phone, voicemail, and email from day one. The solution was implemented in under six months and qualified for 80% E-Rate reimbursement.

Read more →
 

The Van Mossel Groep (VMG) - Automotive - Large

Waalwijk, Netherlands

Mitel helped The Van Mossel Groep (VMG), a leading automotive company in Benelux, unify communications across 60 sites and 400 users in Belgium. VMG replaced legacy phone systems with Mitel’s MiVoice... Business and MiContact Center, centralizing customer contact and reporting. Over 120 customer-facing employees now use a single platform for calls, texts, and photos, improving customer service and business processes. Employees gained flexibility for remote work with unified communications and DECT mobility. VMG can now activate new users and workflows faster as they continue to expand.

Read more →
lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Executive

Mitel Appoints Jeroen de Witte as Executive Vice President, Engineering and Support

Mitel has appointed Jeroen de Witte as Executive Vice President of Engineering and Support. De Witte, who joined Mitel in 2020, will oversee technology strategy and product delivery. He succeeds Al Hurren, who is retiring after two decades with the company.

Read more →
Partnership

Nimans Announces New Agreement as Mitel's Distributor in the UK

Mitel has partnered with Nimans to distribute its communication solutions in the UK. This agreement allows Nimans to offer Mitel's cloud-based phone systems, collaboration tools, and contact center solutions. The partnership aims to enhance communication capabilities for businesses across the UK, leveraging Nimans' industry expertise and logistics capabilities.

Read more →
Product

Mitel Introduces H60 DECT Headset Bringing AI-Powered Communications to ...

Mitel has launched the H60 DECT headset, an AI-powered device designed for frontline workers in industries such as retail, healthcare, and manufacturing. The headset integrates with Mitel Workflow Studio, enabling hands-free communication and AI-driven workflows. It supports real-time data retrieval and operational execution, enhancing decision-making and productivity. The H60 will be globally available on July 31.

Read more →
Awards

Mitel Workflow Studio wins global remote-work innovation award

Mitel Workflow Studio has won the "Remote Work Tech Innovation of the Year" award at the RemoteTech Breakthrough Awards. This recognition highlights Mitel's innovative approach in integrating communication and business processes through a low-code/no-code platform, enhancing remote and hybrid work efficiency.

Read more →

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Linkedin Twitter

Financials

M&A