Real-World Case Studies and Customer Success Stories with Missive.com

Missive helped Hexany Audio, a Los Angeles game audio studio, improve client response times. The team faced challenges managing complex projects and needed better external communication. Missive enab...led efficient email routing, team collaboration, and automated workflows. This reduced lost emails and boosted productivity. Hexany Audio now spends more time on creative work and less on admin tasks.
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Missive helped Lark Cake Shop organize custom orders and team communications. The bakery struggled to manage emails across two locations using Outlook. Missive provided shared inboxes, internal chat,... and auto-responders. Staff now coordinate orders and respond to customers faster. The system keeps track of wedding cake orders booked years in advance. Owner John Hensley says Missive is ideal for small businesses with custom orders.
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Italic was emailing every customer who signed up, which became too much to handle. They tried another shared inbox tool, but the team did not like it. After switching to Missive, the team found it ea...sy to use and started using it for all communications. They also used Missive's SMS feature to offer VIP service. The team has now used Missive for over four years and prefers it over other tools.
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Missive helped Uncute, a creative retail brand, solve communication problems as they grew. Uncute struggled with slow, clunky tools and needed a fast, flexible email client. Missive unified all their... client and team messages in one place. The platform's real-time features and easy team collaboration made work faster. Direct support and integrations with Shopify and Retool improved their workflow. Uncute now handles communication quickly and focuses on making unique products.
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Missive helped Canex Global, a logistics provider, improve email collaboration after outgrowing Front. The company faced problems like duplicate replies, lack of visibility, and high costs with previ...ous tools. Missive offered shared inboxes, task management, and better support at a lower price. The switch led to cost savings, clearer team roles, and faster response times. Canex Global now manages team emails with less confusion and more transparency.
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Wulf's Fish is a seafood distributor serving top restaurants. They had trouble managing early morning communications and used many tools, which caused chaos and security issues. Missive helped them c...entralize all messages, improve accountability, and remove the need for shared passwords. The team can now assign tasks easily and keep everyone informed. This has made their work faster and more organized.
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Missive helped The Academy School improve team communication. Before Missive, staff used emails, texts, and Slack, which caused confusion and wasted meeting time. Missive created a clear line between... internal and external messages. Meetings became shorter and more focused. Staff found it easy to use, even those who were not tech-savvy. The school values Missive's security features for student privacy. Communication is now simpler and more secure.
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Missive helped Scale CPA, a remote cloud accounting firm, fix their email forwarding bottleneck. The firm struggled with manual email delegation and lack of visibility. Missive provided email collabo...ration, shared inboxes, and internal chat. This reduced the need for copying and pasting and eliminated reliance on Slack. Scale CPA now routes emails automatically and collaborates directly in email. The team values the improved workflow and visibility Missive brings.
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Missive helped Cedar Consulting Group, a specialized advisory firm, stop wasting time forwarding emails. The team struggled with Outlook and project management tools that did not fit their workflow. ...Missive let them assign tasks, use private comments, and send canned responses right inside emails. This made communication faster and more organized. The team now uses Missive as a key part of their daily work, improving efficiency and client service.
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Missive helped Morning manage communication across 50 coworking spaces in Paris. Before Missive, teams struggled with lost emails and confusion over who should reply. Missive gave them a shared inbox..., email assignment, and internal chat. Now, teams respond faster and keep communication clear. Morning spends less time on email and more time helping clients.
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Missive helped Wonoak, a small real estate consulting firm, manage hundreds of communication threads. The team struggled with email overload and needed a tool for shared inboxes and easy collaboratio...n. Missive enabled fast setup, team visibility, and integrated with Dialpad, ClickUp, and HubSpot. Norm, the founder, no longer acts as the bottleneck. The team saves hours with shared drafts and programmable shortcuts, making communication smoother and scaling easier.
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Smplrspace needed a better way to manage both internal and external communication. They started using Missive for customer support. Soon, they found Missive helped their whole team work together bett...er. The @mention feature made it easy to share information and keep everyone updated. This improved how they worked with clients and made their team more connected.
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Missive helped PPG Property Management improve response times for over 600 clients. Before Missive, the team struggled with lost emails, shared passwords, and slow replies. Pat, the general manager, ...chose Missive for its shared inbox, assignment features, and analytics. Setup was fast and the team quickly adapted. Now, every email is tracked, assigned, and resolved faster. The team enjoys clear ownership, less chaos, and better accountability. Pat is working on integrating Missive with their property database for even more efficiency.
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Growth Alliance is a marketing agency with a fully remote team. They needed a tool to help their team work together and manage client relationships. They chose Missive to combine chat, email, and vid...eo calling in one place. This helped them save time and made onboarding new team members easier. The team now feels more connected and organized, and they no longer need to switch between multiple apps.
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Missive helped Create Designs manage multiple brands from one inbox. The team needed a better way to handle sales, support, and project management as they outgrew Outlook. Missive let them combine te...am mailboxes, use integrations with Asana and Pipedrive, and manage email signatures easily. The platform saved time by streamlining tasks and reducing distractions. The team relies on internal chat, native apps, and team inboxes to boost efficiency and profit.
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Missive helps Lionize manage communication with 2 million influencers. Lionize struggled to organize emails and texts across a team of six campaign managers. They needed a tool to group all communica...tion and reduce chaos. Missive let them combine Gmail, SMS, and chat in one place. The team now responds to influencers within 48 hours. They saw better organization and faster response times after switching to Missive.
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Missive helps Landr manage customer inquiries and team collaboration. Landr faced challenges with handling multiple inboxes and needed a shared inbox solution. Missive's team inbox, canned responses,... and collaboration features made it easy for support members to respond quickly and work together. The platform's intuitive UI and response templates helped Landr reply to common questions faster. Landr's team now solves and routes customer inquiries efficiently, saving time and improving user engagement.
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Canny needed a better way to manage team emails as they grew. They started using Missive when their team was small and found it more powerful than Gmail. Missive helped them handle shared inboxes, av...oid duplicate work, and route emails to the right people. Features like rules, team inboxes, and internal chat made their workflow easier. The team saved time and worked better together with Missive.
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Missive helps Pipedrive manage communications with third-party partners and developers. Daniel and his team needed a shared inbox tool to improve collaboration and track action items. They chose Miss...ive for its easy Pipedrive integration, internal chat, and shared labels. The team now uses Missive to organize conversations, assign tasks, and streamline project management. Missive's features improved their workflow and made collaboration easier.
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Missive helped Nixa, a Montreal web development firm, solve major communication problems. The team struggled with fragmented channels and lost information. Missive's shared inbox and internal chat fe...atures let Nixa centralize all client communications. This made it easy to find information and improved team collaboration. The switch to Missive was smooth, with no complaints from the team. Nixa now works more efficiently and keeps client conversations secure.
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Missive helped Ice Panel manage 50-100 emails daily with a team of seven. Before Missive, founders often sent duplicate or conflicting replies to customers. Missive's shared inbox, collaboration tool...s, and integrations fixed this problem. The team improved response times and stopped double responses. They replaced their CRM with Missive, streamlining sales and support. Ice Panel saved time and became more organized after switching to Missive.
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DataChef had trouble managing emails across departments. They faced long, confusing email threads and lost track of action items. They tried five tools and chose Missive to help. Missive let them cha...t under each email, assign tasks, and set up rules to sort emails. This made their work faster and easier. The team became more productive and liked using Missive.
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Missive helped Senders, an email infrastructure agency, solve problems with traditional email apps. The team struggled to share drafts, chat in context, and automate processes before using Missive. W...ith Missive, they gained shared inboxes, internal chat, and easy team mentions. This improved client response times and made communication smoother. The CEO says Missive is now essential for their work and values its quick onboarding and support.
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Missive helped Lighting Dynamics manage over 100 quote requests a day. The company struggled with email overload and missed deadlines using Outlook. Missive gave the team clear assignment of emails, ...internal chat, and custom labels. The Quotations team set up Missive in one afternoon. Internal email clutter dropped and everyone saw who handled each quote. The team now works faster and with less confusion.
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Missive helped i-SOLIDS, a digital manufacturing company, manage rapid growth from 2 to 25 people. Their old email system caused confusion and slow responses. Missive's shared inbox, chat, and task f...eatures improved team coordination. The team stopped duplicating work and gained clear visibility into email assignments. i-SOLIDS now handles customer service faster and plans to keep growing with Missive.
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Missive helped Gigatronix move from Highrise and basic email to a shared inbox and team collaboration platform. The company needed better process control and communication after their old tool stoppe...d development. Missive let them create team inboxes, assign tasks, and automate processes with rules. Communication became faster and clearer, with less miscommunication. Teams could track conversations, manage tasks, and save time with automation.
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Missive helped Twin Cities Auto Glass fix email chaos as their business grew. The company struggled with lost emails, duplicate replies, and confusion using other shared inbox tools. Missive offered ...a shared inbox, clear assignment, and easy search. The team quickly saw fewer missing emails and better collaboration. Mobile apps made it easy for sales staff to stay connected on the go.
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Missive helped Gozel Law, a U.S.-based immigration law firm, manage overwhelming email volumes and disorganized communication. The firm switched from Outlook to Missive, centralizing all emails, shar...ed inboxes, and social channels. Missive's features like internal chat, shared inboxes, and task assignment improved team collaboration. The transition included peer training and webinars to help staff adapt. Gozel Law now achieves Inbox Zero faster and has better control over client communications.
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Missive helps Tomahawk, a venture capital firm, manage high email volume and streamline deal flow. The team uses Missive for email delegation, internal chat, and automated workflows. This lets them h...andle more deals and communicate faster. Missive's rules and shared inboxes improve collaboration and efficiency. Tomahawk can now discuss deals directly in their inbox and send five times more emails.
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Missive helped Worders, a culturalization agency, move from a feature-heavy email tool to a simple, clean inbox. Worders struggled with paying for unused features and poor support from their previous... provider. They chose Missive for its easy interface and focus on core email functions. The team quickly adapted and now enjoys a streamlined workflow. Worders values Missive's clear communication and responsive support.
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Missive helped Relay.app improve customer support for their small team. Relay.app faced problems with Gmail Groups, like reply collisions and poor collaboration. They chose Missive for its strong tea...m features and email focus. Each team member uses personal aliases and shift-based coverage. Relay.app built automations to turn support emails into bug and feature tickets. This made support faster and improved their product.
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Avenue Systems had trouble keeping team and client communication organized. They used different tools for email, chat, and project management, which caused confusion and missed messages. They chose M...issive to bring all their communication into one place. Now, they use team inboxes, internal chat, and task assignments to stay organized. Missive helps them work better together and makes sure everyone is included in important conversations.
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Missive helped McRae's Environmental Services manage up to 1,000 daily emails in their dispatch team. Before Missive, missed emails led to lost jobs and revenue. The team struggled with Outlook, lack...ing collaboration and task assignment. With Missive, they now assign emails by specialty, so nothing gets missed. The team plans to use more automation and AI features to improve even more.
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