Mekari Qontak Overview
Qontak, Mekari Qontak offers an official omnichannel CRM and call center solution. It enhances sales and customer service efficiency for businesses.
This is a summary of the comprehensive capabilities and benefits of Mekari Qontak based on over 64 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Mekari Qontak, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Mekari Qontak is right for your needs? Our Cuspera AI engine can evaluate how Mekari Qontak fits your specific business needs, industry, and context. Get your personalized assessment report today.
Mekari Qontak supports business activities such as:
- Helpdesk Management
- Tracking & Monitoring Communications
- Social Media Analytics
- Creating Contact List
- Call Recording
Mekari Qontak can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Chat Whatsapp etc. for these needs. As a solution, Mekari Qontak's capabilities include Live Monitoring, and Capture Contact.
Mekari Qontak Reviews
11 buyers and buying teams have used Cuspera to assess how well Mekari Qontak solved their CRM needs. Cuspera uses 64 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue is the most popular business priority peers achieved using Mekari Qontak.
Use Cases
Peers recommend Helpdesk Management , Tracking & Monitoring Communications , Social Media Analytics , as the business use cases that they have been most satisfied while using Mekari Qontak.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls, Chat and Whatsapp |
4.06/5 ★ |
"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
| Tracking & Monitoring Communications with Chat, Phone Calls and Whatsapp |
4.09/5 ★ |
"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
| Social Media Analytics |
3.81/5 ★ |
"...Reporting & Analytics...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls, Chat and Whatsapp |
4.06/5 ★ |
"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
|
| Tracking & Monitoring Communications with Chat, Phone Calls and Whatsapp |
4.09/5 ★ |
"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
|
| Social Media Analytics |
3.81/5 ★ |
"...Reporting & Analytics...." CRM Software, Chat & Whatsapp CRM, and Call Center Software |
|
Customer Stories
PT Adev Natural Indonesia - Manufacturing - Medium
PT Sentral Tekno Selaras (Sentral Komputer) - Retail - Medium
PT Bobobox Mitra Indonesia - Hospitality - Medium
PT Riung Mitra Lestari - Mining - Large
PT Asuransi Takaful Keluarga - Insurance - Medium
Sarana Jaya
Peer and Expert Opinion on Features
for Mekari Qontak
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live monitoring | Read Reviews (10) |
| Capture contact | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live monitoring | Read Reviews (10) |
| Capture contact | Read Reviews (6) |
IT and Other Capabilities
for Mekari Qontak
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Mekari Qontak
Top Failure Risks for Mekari Qontak
Vendor Profile Details
Company Name
Mekari
Company Website
https://mekari.com/HQ Location
Financials
SERIES E
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