Mekari Qontak Overview

Qontak, Mekari Qontak offers an official omnichannel CRM and call center solution. It enhances sales and customer service efficiency for businesses.

Here's the scoop on Mekari Qontak! We've gathered over 64 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Mekari Qontak, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Mekari Qontak is right for your needs? Our Cuspera AI engine can evaluate how Mekari Qontak fits your specific business needs, industry, and context. Get your personalized assessment report today.

Mekari Qontak supports business activities such as:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Social Media Analytics
  • Creating Contact List
  • Call Recording

Mekari Qontak can help you with many business goals, such as Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Chat Whatsapp etc. for these needs. As a solution, Mekari Qontak's capabilities include Live Monitoring, and Capture Contact.

Mekari Qontak Reviews

11 buyers and buying teams have used Cuspera to assess how well Mekari Qontak solved their CRM needs. Cuspera uses 64 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Increase Sales & Revenue is the most popular business priority peers achieved using Mekari Qontak.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Tracking & Monitoring Communications , Social Media Analytics , as the business use cases that they have been most satisfied while using Mekari Qontak.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls, Chat and Whatsapp

4.06/5 ★

Read Reviews (8)

"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software
Tracking & Monitoring Communications with Chat, Phone Calls and Whatsapp

4.09/5 ★

Read Reviews (5)

"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software
Social Media Analytics

3.81/5 ★

Read Reviews (2)

"...Reporting & Analytics...." CRM Software, Chat & Whatsapp CRM, and Call Center Software
PEER EXPERIENCES
Helpdesk Management with Phone Calls, Chat and Whatsapp

4.06/5 ★

Read Reviews (8)

"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software
Tracking & Monitoring Communications with Chat, Phone Calls and Whatsapp

4.09/5 ★

Read Reviews (5)

"...We provide Enterprise CRM Systems, Customer Service Ticketing Systems, KPI Tracking & Task Management Solutions, HR Live GPS Tracking Technology, Call Center Solutions, Whatsapp & Chat Integration & Purchase Ordering Systems...." CRM Software, Chat & Whatsapp CRM, and Call Center Software
Social Media Analytics

3.81/5 ★

Read Reviews (2)

"...Reporting & Analytics...." CRM Software, Chat & Whatsapp CRM, and Call Center Software

Customer Stories

Bardi

Mekari helped Bardi improve their business operations. The case study highlights Bardi's use of Mekari's software solutions. It shows how Bardi streamlined processes and managed their business better.... The story focuses on digital transformation and business management. No specific metrics or numbers are mentioned in the content.

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SOUVIA - Consumer Goods

Mekari Talenta, Mekari Jurnal, and Mekari Qontak helped SOUVIA, an online souvenir provider, double its business growth. SOUVIA saved 99.9% of the time needed to manage employees. The company made it...s financial report process 1.5 times shorter. First response rate to customers became 5 times faster. Mekari's digital solutions drove SOUVIA's transformation and efficiency.

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KLAR Smile - Health, Wellness And Fitness

Mekari Talenta and Mekari Jurnal helped KLAR Smile, an aesthetic dental technology company, improve business efficiency. KLAR faced challenges managing operations across offices in Jakarta and Yogyak...arta. By using Mekari's HR and accounting software, KLAR achieved 100% digitalization and over 30% improvement in inter-division performance. Operational speed also doubled. These results helped KLAR streamline their business and support their growth in Indonesia.

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Bardi - Consumer Electronics

Mekari Jurnal helped Bardi Smarthome manage their inventory. Bardi used Mekari Jurnal to support their business growth. The software made inventory management easier for Bardi. This helped Bardi cont...inue to grow their business. The case shows how Mekari Jurnal supports companies in the consumer electronics industry.

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Sarana Jaya

Mekari Talenta helped Sarana Jaya manage payroll and attendance easily during the pandemic. The software made HR tasks simpler for the company. Sarana Jaya used Mekari Talenta to handle employee mana...gement. The solution supported their business operations in a challenging time. The case shows how Mekari Talenta can help with HR and payroll needs.

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Infomedia Nusantara - Information Services

Mekari Officeless helped Infomedia Nusantara, a large BPO provider, improve their business operations. Infomedia Nusantara used the low-code/no-code platform to expand their digital capabilities. The... company wanted to deliver better customer experiences. Mekari Officeless enabled them to manage processes for over 600 companies. This helped Infomedia Nusantara stay competitive in the information services industry.

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Based on peer insights

Cuspera recommends Mekari Qontak for

Use Cases Helpdesk Management , Tracking & Monitoring Communications , Social Media Analytics
Medium Phone Calls, Chat, Whatsapp
Features Live Monitoring, Capture Contact
Business Priority Increase Sales & Revenue

Peer and Expert Opinion on Features

for Mekari Qontak

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Live monitoring

4.15/5 ★

Read Reviews (10)
Capture contact

4.02/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Live monitoring

4.15/5 ★

Read Reviews (10)
Capture contact

4.02/5 ★

Read Reviews (6)

IT and Other Capabilities

for Mekari Qontak

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.19/5 ★

Read Reviews (8)
Data Export

3.67/5 ★

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.19/5 ★

Read Reviews (8)
Data Export

3.67/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.09/5 ★

Read Reviews (3)
24/7 Support

3.52/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.09/5 ★

Read Reviews (3)
24/7 Support

3.52/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.04/5 ★

Read Reviews (6)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.04/5 ★

Read Reviews (6)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mekari Qontak

Top Failure Risks for Mekari Qontak

Vendor Profile Details

Company Name

Mekari

Company Website

https://mekari.com/

HQ Location

Financials

SERIES E