MadCap IXIA CCMS

IXIA CCMS helped Avalara unify all internal and external content on one platform. Avalara replaced an old help system and standardized technical content delivery in under 18 months. The team achieved... an 80% content reuse rate for hundreds of connectors. IXIA CCMS enabled a single-sourced knowledge center, Salesforce support portal integration, and in-product user assistance. Avalara valued IXIA CCMS for its usability, workflow management, and collaborative review features.
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MadCap Flare and MadCap Flare Online helped Rivian create an interactive owner’s guide for its electric vehicles. Drivers can access information directly from the vehicle’s infotainment dashboard, ev...en when offline. The documentation team now single sources content and publishes across in-vehicle systems, web, and print. This ensures fast updates, accuracy, and a consistent user experience. The solution supports content reuse, translation, and multiple output formats.
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MadCap Flare helped Jet Linx cut FAA-compliant manual production from 2–3 weeks to 3 days. The platform delivers responsive HTML5 content for over 100 airplane manuals and 20 operations guides. Emplo...yees access manuals on mobile phones, iPads, and web browsers. Flare's integration with Git supports version control for audits. Content reuse and Word imports speed up manual creation for the aviation team.
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