Mad Mobile Overview

Mad Mobile enhances retail and restaurant experiences using award-winning technology. Guest satisfaction is elevated through innovative hardware solutions.

Use Cases

Customers recommend Engagement Management, Order Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Mad Mobile.

Other use cases:

  • Customise Loyalty Program
  • Rating And Review Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Mad Mobile.

Other priorities:

  • Enhance Customer Relationships
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Mad Mobile Use-Cases and Business Priorities: Customer Satisfaction Data

Mad Mobile works with different mediums / channels such as Mobile. Offline. Point Of Sale etc.

Reviews

"...Concierge is the tool enabling us to get our strategic customer engagement initiatives across the finish line...." Peer review by Patrick Walsh, SVP Sales & Operations, Talbots

Peer review evidence (same sources as the product rating summary)

"...Talbots Concierge is the tool enabling us to get our strategic customer engagement initiatives across the finish line. ..." Mad Mobile
"...The All-in-One POS with online ordering and guest management. ..." POS Modernization Platform for Restaurants and Retail
"...Empower your associates with mobile to sell more and increase customer satisfaction. ..." Mad Mobile

Mad Mobile, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mad Mobile Customer wins, Customer success stories, Case studies

How can Mad Mobile optimize your Engagement Management Workflow?

What Are the key features of Mad Mobile for Order Management?

Japanese Tea Garden - Restaurants

CAKE POS helped the Japanese Tea Garden upgrade from a cash register to a modern restaurant point of sale system. The Tea House faced long lines, slow service, and manual errors with their old system.... With CAKE, they cut order time in half and reduced lines by 30-50%. Staff tips doubled, and errors dropped thanks to built-in menu items and tracking. The manager saved up to two hours a day on reconciliation and gained better control over operations.

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Pacific Sushi & Grill - Restaurants

CAKE restaurant POS helped Pacific Sushi & Grill solve order processing problems. The owner needed a system to speed up service and reduce staff running around. CAKE POS and mobile OrderPads let staf...f print tickets at multiple stations and take orders tableside. This made order entry faster and easier. The owner says the new system improved speed during busy times and made staff focus more on customers.

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URBN - Retail

Concierge Clienteling helped URBN connect online and in-store shopping. URBN used Concierge to set virtual appointments and share buy links. Sales associates sent over 11,000 product shares and reach...ed 27,000 customers. They converted 65% of customer touchpoints. URBN saw a 50% increase in units sold and a 33% rise in average order value.

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A fast casual restaurant brand with over 600 locations - Restaurants

CAKE MenuPad from Mad Mobile helped a fast casual restaurant brand with over 600 locations. The restaurant needed to improve staff efficiency and guest experience with tableside ordering. They used C...AKE MenuPad to connect legacy POS with mobile tablets. The results were a 33% increase in average ticket value, tables turned 5 minutes faster, and an average per-seat revenue increase of $2.14. The solution also provided a modern, contactless payment experience for guests.

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Ippudo NY - Restaurants

CAKE's restaurant reservation app helped Ippudo NY improve their guest experience. The app reduced walk-aways by 25%, cutting the rate from 12% to under 9%. Complaints about wait times dropped by 50%..., and positive feedback increased. The system created over 10,120 guest profiles, helping staff identify regulars and VIPs. The app also made it easier for staff to manage the waitlist and improved guest communication.

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Mad Mobile Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (13)
Analytics

3.71/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (13)
Analytics

3.71/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Mad Mobile

Top Failure Risks for Mad Mobile

Mad Mobile, Inc. News

Partnership

Mad Mobile Launches Premier Acquirer Services in Collaboration With Visa's Cybersource, Modernizing Restaurant and Retail Payments - PR Newswire

Mad Mobile has launched its Premier Acquirer Services platform in collaboration with Visa's Cybersource, SouthState Bank, and RS2. This initiative modernizes payment processing for restaurants and retailers by integrating Mad Mobile's Payment Facilitator capabilities with Cybersource's solutions. The collaboration aims to simplify payments, enhance pricing transparency, and accelerate fund access, positioning Mad Mobile as a leader in direct-to-brand acquiring services within the vertical SaaS sector.

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M&A

Mad Mobile Acquires TableSafe, a Secure Table-Pay Solution for Restaurants - Benzinga

Mad Mobile has acquired TableSafe, a mobile pay-at-the-table solution, to enhance its restaurant technology offerings. This acquisition aims to improve restaurant operations by integrating TableSafe's secure payment system, which supports EMV certification and P2PE compliance. The deal is expected to streamline payments, increase efficiency, and enhance customer experiences for notable restaurant groups like Nobu and Ruth's Chris Steakhouse.

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Product

Mad Mobile Announces Dine-in Mobile Ordering Solution Integrated With Salesforce Commerce Cloud | Newswire

Mad Mobile has launched a new Dine-in Mobile Ordering solution integrated with Salesforce Commerce Cloud. This solution allows restaurant guests to order and pay using their own devices, connecting directly to the restaurant's point-of-sale system. It aims to improve operational efficiency and customer experience by offering contactless payment options and real-time menu updates.

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Mad Mobile, Inc. Profile

Company Name

Mad Mobile, Inc.

Company Website

https://www.madmobile.com/

Year Founded

2010

HQ Location

4300 W Cypress St #400Tampa, FL 33607, USA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE