Semantria from Lexalytics helped Revinate turn guest data into revenue. Revinate needed more customizability and scalability for analyzing guest feedback. They switched from another provider to Lexal...ytics to meet these needs. Lexalytics enabled Revinate to port over 2,700 categories, 100 restaurant topics, 200 hotel topics, and support 9 languages. The transition was completed on time with little disruption. Now, Revinate's customers can measure sentiment in key areas and create custom topics easily.
CASE STUDY Global leader in food and facilities management services
Lexalytics Semantria API and Storage & Visualization platform helped a global food and facilities management leader analyze thousands of client interviews. The company faced a challenge with manual r...eview of 800-1,000 lengthy interviews per year, leaving valuable insights untapped. Lexalytics enabled automated extraction and analysis of nearly 5,000 interviews, integrating feedback with other data for a full client view. The solution delivered new insights, improved efficiency, and avoided unnecessary platform features.
Semantria for Excel helped a fitness lifestyle company cut manual survey coding time by 90%. The company runs 78 events per season and processes 156,000 post-event surveys. Lexalytics built custom se...ntiment analysis queries for their unique needs. Now, they report Net Promoter Scores and review feedback within a week of each event. Fast insights let them improve the event experience for over 2.5 million global participants.
CASE STUDY Customer Experience Management for Contact Centers company
Semantria by Lexalytics helps a Customer Experience Management company for contact centers reduce customer churn. The company uses Semantria to analyze text comments from contact center agents in CRM... systems. The tool identifies issues like billing, product, and service delays, and tracks customer sentiment. This data improves churn prediction models. As a result, the company achieved a 2x faster reduction in customer churn and retained thousands of customers, adding millions in revenue each year.
Falcon.io used Semantria from Lexalytics to improve social media marketing and customer experience management. Falcon.io processes over 2 million social media documents daily for more than 10,000 mar...keters. They needed reliable sentiment analysis to help clients track brand perception and manage customer feedback. By integrating Semantria, Falcon.io enabled better understanding of social conversations and faster response to customer issues. The partnership helped Falcon.io scale analytics and deliver accurate insights to their clients.
Semantria helped AlternativesPharma analyze large volumes of natural language data. The company used the API to build over 2,000 custom queries and a taxonomy for deep analysis. This enabled them to ...create thematic maps and publish research at major medical conferences. Their customers improved communications with healthcare providers and patients based on these insights. AlternativesPharma moved beyond basic reputation monitoring to deliver evidence-based, patient-centric recommendations.
Lexalytics built an AI solution for Technomic to automatically categorize food and beverage ingredients. Technomic struggled with inconsistent ingredient categorization from new data vendors. Lexalyt...ics used machine learning to train a model that placed ingredients in the right categories. The system achieved 97.8% accuracy and saved up to 40 people-hours per category. Technomic now uses Lexalytics to categorize over 444,000 ingredients, improving consistency and freeing analysts for higher-value work.
Lexalytics Salience text analytics tool helped evolve24 process 4.5 million documents per day. evolve24 needed fast, reliable text analytics to deliver real-time market intelligence. Salience enabled... low-latency processing, handling 5 or more tweets every second. The tool gave evolve24 the scale and flexibility to manage large, complex streaming datasets. This helped evolve24 maintain high standards and deliver better insights to their clients.
