Hospitality Case Studies and Success Stories with know’N’act
CASE STUDY Compass Group
know’N’act helped Compass Group collect real-time feedback from customers in cafeterias. Customers used their smartphones to rate menu items and share feedback instantly. Results appeared on large mo...nitors for everyone to see. This made food stations more transparent and accountable. Cafeteria managers fixed problems right away, making customers happier and improving the dining experience.
Food & Beverages Case Studies and Success Stories with know’N’act
CASE STUDY Mayuri
know’N’act helps Mayuri collect real-time customer feedback. Staff get instant alerts to fix issues fast. Mayuri uses the coupon system to boost repeat business and revenue. Hundreds of customers giv...e feedback, building stronger relationships. The dashboard gives detailed reports on business health. Mayuri sees happier customers and better operations.
Entertainment Case Studies and Success Stories with know’N’act
CASE STUDY Seattle Art Museum
know’N’act helped the Seattle Art Museum collect real-time guest feedback at their Diwali Ball event. The system let staff respond instantly to guest issues and improve satisfaction. SAM also used kn...ow’N’act to run a sweepstakes that boosted engagement. The automated platform made it easy to manage feedback and drive better guest experiences. Staff received instant alerts and could act quickly to solve problems.
Education Case Studies and Success Stories with know’N’act
CASE STUDY University of Washington (UW) Bothell
know’N’act helps the University of Washington Bothell gather real-time student feedback in classes. Professors use the system to improve teaching and address student needs quickly. 98% of students sa...y the tool is easy to use and want it in other classes. The software provides instant alerts and detailed reports. Faculty find the interface simple and support excellent.
know’N’act helps Arizona State University monitor shuttle bus service health. Students and staff give real-time feedback at every stop. The system sends instant alerts to staff for quick action. ASU ...uses location-based insights to track and improve service. This leads to smoother rides and better campus operations.
The University of Washington faced a challenge that required a solution. They used a specific product or service to address their needs. After using the solution, they saw positive results. The case ...study shares their experience and the outcome of the project.
Non-Profit Organization Management Case Studies and Success Stories with know’N’act
CASE STUDY TiE Seattle
know’N’act helped TiE Seattle improve their startup networking events. Before, they picked winners by measuring applause, which was not accurate. With know’N’act, they used real-time voting on smartp...hones. This made results instant and fair. Both hosts and startups liked the new system better.
know’N’act helped TiE improve their monthly startup event voting. Before, winners were chosen by audience clapping, which was not accurate. With know’N’act, TiE used real-time smartphone voting. This... made results immediate and fair. The new system made events better for everyone.
Computer Software Case Studies and Success Stories with know’N’act
CASE STUDY Intermec
know'N'act helped Intermec improve event engagement and attendee feedback. Intermec used real-time audience feedback and sweepstakes features to boost interest at partner events. Staff received insta...nt alerts to act on attendee input. The program led to more interactive events and deeper relationships with partners and customers. Intermec rolled out the enhanced events program broadly.
Information Technology and Services Case Studies and Success Stories with know’N’act
CASE STUDY Microsoft OSD
know’N’act gave Microsoft OSD a way to get instant feedback during presentations. Speakers saw real-time audience reactions. This made audiences more engaged and increased response rates. Microsoft O...SD now uses know’N’act for all similar feedback efforts. The system set a new standard for audience engagement at Microsoft.
Restaurants Case Studies and Success Stories with know’N’act
CASE STUDY McDonald's
McDonald's faced a challenge and used a solution described in this case study. The content is a formal case study document. However, the specific challenge, solution, and results are not visible in t...he provided content. No quantifiable results or customer quotes are available from the visible text. The case study is about McDonald's and their experience.
know'N'act gave McDonalds real-time insight into customer issues. McDonalds used the system to spot problems as they happened and alert managers to act fast. The tool helped prevent small issues from... becoming big problems on social media. Managers could connect with customers right away and fix issues quickly. McDonalds improved customer loyalty and operations with know'N'act. The system reduced the time between incident and resolution to almost zero.
know'N'act helped MOD Pizza improve customer feedback management. MOD Pizza wanted a flexible and scalable system to track store issues and alert managers fast. They used know'N'act to group stores, ...escalate alerts, and send feedback to the CEO. The platform replaced an old SMS system. Customer response rates increased a lot. MOD Pizza can now address customer concerns before they leave the store.
