Education Case Studies and Customer Success Stories with know’N’act
Arizona State University (ASU)
- Education
- Very Large
Tempe, USA
Arizona State University used know'N'act to improve its campus shuttle service. Riders gave real-time feedback at every stop and on... the buses. The system sent instant alerts to staff when problems happened. ASU tracked shuttle performance over time and fixed issues quickly. This helped make rides smoother for students and set a new service benchmark.
know’N’act helps the University of Washington Bothell gather real-time student feedback in classes. Professors use the system to improve teaching... and address student needs quickly. 98% of students say the tool is easy to use and want it in other classes. The software provides instant alerts and detailed reports. Faculty find the interface simple and support excellent.
know'N'act helped the University of Washington gather instant feedback from students in real time. Professors used the tool to improve... classes based on student input. The system was easy to use and flexible for both faculty and students. About 98% of students said it was easy to use and wanted other professors to use it. The tool made it simple to address student questions quickly.
Restaurants Case Studies and Customer Success Stories with know’N’act
MOD Pizza
- Restaurants
- Large
Seattle, USA
MOD Pizza switched to know'N'act to improve customer satisfaction. The platform replaced an older SMS system, offering more flexibility and... customization. MOD uses know'N'act to identify store issues, escalate alerts, and route feedback directly to leadership. Customer response rates increased, and managers can now address concerns before customers leave. MOD Pizza strengthened its customer service and operational oversight with know'N'act.
know'N'act gave McDonalds real-time insight into customer issues. McDonalds used the system to spot problems as they happened and alert... managers to act fast. The tool helped prevent small issues from becoming big problems on social media. Managers could connect with customers right away and fix issues quickly. McDonalds improved customer loyalty and operations with know'N'act. The system reduced the time between incident and resolution to almost zero.
McDonalds used know'N'act to get real-time insights into customer issues at each location. The system alerted managers instantly so they... could resolve problems before they escalated on social media. McDonalds could spot trends by location and time, helping them improve service. The time between incident and resolution dropped to almost zero. This led to higher customer loyalty, increased revenue, and lower attrition.
TiE (The Indus Entrepreneurs)
- Non Profit Organization Management
- Large
Silicon Valley, USA
TiE Seattle used know'N'act to improve their monthly startup event voting. Before, winners were chosen by audience applause, which was... imprecise. With know'N'act, voting moved to real-time smartphone input. This made results immediate and accurate. Startups and event hosts saw a better experience. The new system increased fairness and satisfaction at events.
know’N’act helped TiE Seattle improve their startup networking events. Before, they picked winners by measuring applause, which was not accurate.... With know’N’act, they used real-time voting on smartphones. This made results instant and fair. Both hosts and startups liked the new system better.
Intermec (Honeywell)
- Consumer Electronics
- Large
Everett, USA
Intermec used know'N'act to make their partner and customer events more interactive. The marketing team captured real-time feedback and responded... instantly to attendees. They used sweepstakes features to boost engagement and excitement. This led to a stronger events program and deeper relationships with customers and partners. Intermec rolled out the improved program across more events.
Hospitality Case Studies and Customer Success Stories with know’N’act
Compass Group
- Hospitality
- Very Large
Chertsey, UK
know'N'act helped Compass Group collect real-time feedback from cafeteria customers using smartphones. Customers shared opinions on menu items, which were... displayed instantly on large monitors. This transparency let management address issues right away. The result was improved customer experience and more accountable staff. The campaign increased customer satisfaction and operational efficiency.
Entertainment Case Studies and Customer Success Stories with know’N’act
Seattle Art Museum (SAM)
- Entertainment
- Medium
Seattle, USA
Seattle Art Museum used know'N'act to collect real-time guest feedback at their Diwali Ball event. The system let staff respond... instantly to guest issues, improving satisfaction. SAM also ran a sweepstakes to boost engagement. Automated reports gave SAM insights into audience perception. The museum built stronger relationships with guests using actionable data.
Food & Beverages Case Studies and Customer Success Stories with know’N’act
Mayuri
- Food & Beverages
- Small
Redmond, USA
Mayuri uses know'N'act to collect real-time customer feedback. Staff get instant alerts so they can fix problems fast. The coupon... system helps bring customers back and boost revenue. Hundreds of customers now share feedback, building stronger relationships. Mayuri sees happier customers and better business results.
Microsoft Online Services Division (OSD)
- Information Technology And Services
- Very Large
Redmond, USA
Microsoft's Online Services Division used know'N'act to get instant feedback during presentations. The system let speakers see real-time audience reactions,... minute by minute. This made audiences more engaged and increased feedback rates. The solution became a benchmark for Microsoft and is now used across the division. know'N'act helped Microsoft improve audience engagement and participation.
