Real-World Case Studies and Customer Success Stories with InvGate Assets

InvGate Service Management and InvGate Assets helped Arcos Dorados, the largest McDonald’s franchisee, centralize five help desks into one platform. The company automated tasks and enabled self-servi...ce, giving users more control and reducing vendor dependency. Arcos Dorados gained full ownership of its data and improved workflow efficiency. As a result, they saw a 20% reduction in service requests.
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InvGate Service Management helped Farmacity, a large retail pharmacy chain in Argentina, move from a homegrown IT system to a cloud-based platform. Before InvGate, Farmacity struggled with inefficien...t ticketing, high email and phone volume, and no centralized service management. With InvGate, they expanded help desks from 15 to over 65, automated workflows, and tailored service delivery for different teams. This change reduced the number of agents needed by 30% while supporting rapid business growth.
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InvGate Service Management and InvGate Asset Management helped Auto Mercado, a leading supermarket chain in Costa Rica, improve its retail operations. The company migrated its service desk to the clo...ud and added IT asset management. This allowed Auto Mercado to centralize IT, maintenance, and customer service processes on one platform. The change increased flexibility and operational efficiency. Over 15 help desks and 40 agents now use the system, supporting the company's digital transformation.
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InvGate Asset Management helped Camuzzi Gas Distributor manage over 3,000 IT assets across 16 business units. Camuzzi struggled with manual tracking and fragmented asset data before switching from an... internal tool. InvGate enabled daily reporting, network discovery, and task automation. The migration took two months. Camuzzi now saves over 1,000 hours a year in IT asset management, allowing the IT team to focus on technology upgrades.
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InvGate Asset Management helped Camuzzi, Argentina's largest natural gas distributor, manage its vast infrastructure. Camuzzi faced challenges in planning and executing technology updates. In early 2...023, they partnered with ThinkHub to deploy InvGate Asset Management. This tool improved their asset management processes. Camuzzi now better meets business demands with streamlined technology updates.
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InvGate Service Management helped CPPA-G fix support issues caused by scattered emails and unclear ownership. They set up a single service catalog for 180 services across 10 departments. A self-servi...ce portal made it easy for users to submit and track requests, leading to 85% user adoption. Managers now use custom dashboards to see performance and SLA compliance. CPPA-G also added InvGate Asset Management to manage IT inventory in one place.
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InvGate Service Management and Asset Management helped Mastellone fix its IT support problems. Before, users had to call or email for help, and the IT team entered tickets by hand. With InvGate, Mast...ellone set up a self-service portal and smart workflows. Now, 70% of users create tickets themselves. The IT team saves 500 work hours each year and handles 500-600 tickets per month more easily. Reporting tools give new insights and help the team make better decisions.
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Harmony Public Schools improved IT efficiency using a new service desk tool.

InvGate Service Management helped Grupo Javer fix slow IT support. Their old system caused long delays and manual work. With InvGate, Grupo Javer moved to the cloud and used automation and AI to spee...d up help desk tasks. They cut mean time to resolution by 45%. SLA compliance improved by over 50%. Survey participation and satisfaction scores went up. Grupo Javer now tracks service metrics in real time and expects to reduce ticket volume by 20% this year.
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InvGate Service Management helped Javer, a top real estate developer in Mexico, fix slow and outdated IT support. Their old system caused long downtimes and slow ticket resolution. With InvGate, Jave...r moved to a cloud platform, added smart integrations, and used automation and AI features. They cut mean time to resolution by 45%, improved SLA compliance by over 50%, and boosted survey response rates to over 90%. Javer now tracks all service metrics in real time with Power BI and expects to reduce ticket volume by 20% this year.
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InvGate Service Management helped Peoples Bank align 24 departments across 23 branches. The bank needed a single solution to replace multiple IT systems and improve user satisfaction. InvGate provide...d a unified portal and better permissions, making support easier for all teams. Peoples Bank saw a 75% increase in portal incident reporting, a 47% improvement in user satisfaction on ticketing, and a 40.1% improvement in reporting satisfaction. Managers now have access to clear, actionable reports.
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InvGate Service Management helped Peoples Bank fix its support system. The bank had problems with slow service, poor tracking, and low user adoption. InvGate unified 24 departments into one platform.... Portal use jumped from 20% to 95% in six months. Managers got better reporting tools. HR and payroll teams had better data privacy. Peoples Bank improved user satisfaction and made support easier for everyone.
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Peoples Bank saw a 75% increase in incident reporting and 47% improvement in ticketing satisfaction using InvGate.

Peoples Bank saw a 75% increase in incident reporting and 47% improvement in ticketing satisfaction using InvGate.

Element U.S. & Defense used InvGate Service Management and InvGate Asset Management to meet NIST 800-171 compliance. Before InvGate, asset data was scattered and provisioning took up to 30 days. With... InvGate, they unified 1,700 assets, automated decommissioning, and improved software update coverage from 55% to 95%. Asset provisioning time dropped from 30 days to one week. Custom dashboards and integrated workflows improved visibility and accountability.
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Element U.S. Space & Defense used InvGate Service Management and InvGate Asset Management to meet NIST 800-171 compliance. Before InvGate, asset data was scattered and provisioning took up to 30 days.... With InvGate, they unified 1,700 assets, automated decommissioning, and improved software update coverage from 55% to 95%. Asset provisioning time dropped from 30 days to one week. Custom dashboards and a comprehensive CMDB improved visibility and control.
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InvGate Asset Management helped Mirgor, a leading Argentinian tech and manufacturing company, replace manual IT asset tracking with an automated system. Mirgor's team saved 2,500 hours of manual work... each year by switching from spreadsheets to InvGate. The migration reduced operational tasks by 80% and enabled 85% of assets to report data directly to the cloud. Mirgor now manages over 3,500 assets and uses automated contract alerts. Integration with Jira Service Management and Intune further streamlined their IT processes.
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InvGate helped Mirgor, a large manufacturing company, improve asset management. Before, Mirgor used Excel and lost over 2,500 hours a year on manual work. InvGate provided custom dashboards, 40 autom...ations, smart tags, and integrations with MS Intune and Jira Service Management. Mirgor automated the registration of 3,500 assets. They reduced operational tasks by 80% and cut analysis and decision-making time by 35%. In three months, 85% of reporting moved to the cloud.
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InvGate Asset Management helps InvGate's own IT team manage assets and improve IT operations. The team uses smart labels, QR codes, and automation to track all devices. Real-time monitoring and netwo...rk discovery give full visibility of hardware and connected devices. The platform links assets to contracts and users, making lifecycle management easy. Built-in CMDB maps relationships and tracks changes, helping solve problems faster.
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InvGate Service Management helped Farmacity, a major pharmaceutical retailer, manage rapid growth. Farmacity replaced its old ticketing tool with InvGate Service Management. This change let them cent...ralize 65 help desks and support 10 areas. They processed over 15,000 requests per month. Farmacity reduced the number of agents needed by 30%. The new system improved service delivery and made operations more efficient.
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Coppel with InvGate streamline's its processes and manage over 200,000 incidents per month.

Major Pharmacy Store Chain Optimized the Number of Agents by 30%

Camuzzi Gas Distributor Saved Over 1,000 Hours a Year in Asset Management with InvGate Insight

SEiT took their ITSM strategy to the next level with InvGate

Grupo Cepas streamlined its operational processes with InvGate Service Desk

An Electronic Voting Tech Company Centralized its Inventory and Asset Data into an ITIL-compliant CMDB

Improving NPS Indicators with Audit-Ready Processes for Lending Institution

Peoples Bank aligned 24 departments using InvGate Service Desk, improving IT efficiency and productivity.

McDonald's Consolidated All its Service Desks on a Single Platform