InvGate Assets Overview

InvGate offers no-code Service and Asset Management solutions that allow businesses to adapt quickly without the usual hassle of extensive implementations or hefty consulting fees. Users find the platform particularly beneficial for streamlining IT operations. A standout feature is its ability to automate key asset management processes, reportedly saving IT teams over 1,000 hours annually. Additionally, InvGate's service management tools have proven effective in transforming organizations into agile entities, significantly reducing time spent on operational management tasks by 80%. This dual capability makes it a go-to for organizations looking to centralize support across multiple teams, enabling a cohesive and efficient IT environment.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, License Management, as the business use cases that they have been most satisfied with while using InvGate Assets.

Other use cases:

  • Knowledge Management
  • Social Media Analytics
  • Collaboration
  • Rating And Review Management
  • Measuring Customer Satisfaction
  • Engagement Management
  • Contract Management
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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using InvGate Assets.

Other priorities:

  • Improve ROI
  • Manage Risk
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InvGate Assets Use-Cases and Business Priorities: Customer Satisfaction Data

InvGate Assets works with different mediums / channels such as Video.

InvGate Assets's features include Ticketing, Gamification, Dashboard, etc. and InvGate Assets support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InvGate Assets analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Help Desk, Software Management, Asset Management, Remote Support, Change Mgmt...." Peer review by Kevin S., MIS Manager, Transportation/Trucking/Railroad

InvGate Assets provides IT asset management, enabling the identification of underused assets and license harvesting. Insights into IT investments are offered for optimization purposes.

Popular Business Setting

for InvGate Assets

Top Industries

  • Insurance
  • Retail
  • Medical Practice

Popular in

  • Enterprise
  • Mid Market
  • Small Business

InvGate Assets is popular in Insurance, Retail, and Medical Practice and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on InvGate Assets Use Cases

What solutions does InvGate Assets provide for Helpdesk Management?

How can InvGate Assets optimize your Workflow Management Workflow?

How efficiently Does InvGate Assets manage your License Management?

How does InvGate Assets address your Knowledge Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well InvGate Assets solved their business needs. Cuspera uses 447 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Real Estate

CASE STUDY Javer

InvGate Service Management helped Javer, a top real estate developer in Mexico, fix slow and outdated IT support. Their old system caused long downtimes and slow ticket resolution. With InvGate, Jave...r moved to a cloud platform, added smart integrations, and used automation and AI features. They cut mean time to resolution by 45%, improved SLA compliance by over 50%, and boosted survey response rates to over 90%. Javer now tracks all service metrics in real time with Power BI and expects to reduce ticket volume by 20% this year.

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Government Administration

CASE STUDY Element U.S. Space & Defense

Element U.S. Space & Defense used InvGate Service Management and InvGate Asset Management to meet NIST 800-171 compliance. Before InvGate, asset data was scattered and provisioning took up to 30 days.... With InvGate, they unified 1,700 assets, automated decommissioning, and improved software update coverage from 55% to 95%. Asset provisioning time dropped from 30 days to one week. Custom dashboards and a comprehensive CMDB improved visibility and control.

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Banking

CASE STUDY Peoples Bank

InvGate Service Management helped Peoples Bank align 24 departments across 23 branches. The bank needed a single solution to replace multiple IT systems and improve user satisfaction. InvGate provide...d a unified portal and better permissions, making support easier for all teams. Peoples Bank saw a 75% increase in portal incident reporting, a 47% improvement in user satisfaction on ticketing, and a 40.1% improvement in reporting satisfaction. Managers now have access to clear, actionable reports.

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Manufacturing

CASE STUDY Mirgor

InvGate helped Mirgor, a large manufacturing company, improve asset management. Before, Mirgor used Excel and lost over 2,500 hours a year on manual work. InvGate provided custom dashboards, 40 autom...ations, smart tags, and integrations with MS Intune and Jira Service Management. Mirgor automated the registration of 3,500 assets. They reduced operational tasks by 80% and cut analysis and decision-making time by 35%. In three months, 85% of reporting moved to the cloud.

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Pharmaceuticals

CASE STUDY Farmacity

InvGate Service Management helped Farmacity, a major pharmaceutical retailer, manage rapid growth. Farmacity replaced its old ticketing tool with InvGate Service Management. This change let them cent...ralize 65 help desks and support 10 areas. They processed over 15,000 requests per month. Farmacity reduced the number of agents needed by 30%. The new system improved service delivery and made operations more efficient.

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Utilities

CASE STUDY Camuzzi

InvGate Asset Management helped Camuzzi, Argentina's largest natural gas distributor, manage its vast infrastructure. Camuzzi faced challenges in planning and executing technology updates. In early 2...023, they partnered with ThinkHub to deploy InvGate Asset Management. This tool improved their asset management processes. Camuzzi now better meets business demands with streamlined technology updates.

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lightning

Peers used InvGate Assets for helpdesk management and workflow management

InvGate Assets Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (7)
Custom Reports

4.22/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (7)
Custom Reports

4.22/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for InvGate Assets

Overall Risk Meter

Low Medium High

Top Failure Risks for InvGate Assets

InvGate News

Awards

InvGate Named a 2025 Gartner Peer Insights Customers' Choice for IT Service Management Platforms

InvGate Named a 2025 Gartner Peer Insights Customers' Choice for IT Service Management Platforms

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Partnership

Curated Automation Partners With InvGate to Expand Its Capabilities ...

Curated Automation partners with InvGate to enhance its technology and deployment capabilities.

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InvGate Profile

Company Name

InvGate

Company Website

https://www.invgate.com/

HQ Location

Núñez, Ciudad autónoma de Buenos Aires

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