Real-World Case Studies and Customer Success Stories with Hiya

Hiya Connect helped Penske increase answer rates for their sales calls. Penske struggled with low answer rates, even after trying new recordings and reorganizing teams. After using Hiya, answer rates... jumped from 14-17% to 26-33%. This was more than a 100% increase. Penske also saw 46.7% more calls answered on the first attempt. The contact center converted leads faster and saw more call backs.
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Hiya Connect helped a large mortgage lender in the United States improve their call answer rates. The lender faced problems with customers ignoring unidentified calls, leading to lower service levels... and employee frustration. Hiya Connect Branded Call displayed the company’s identity and call reason, making it easier to reach customers on the first try. In the first five months, the lender saw better agent productivity, higher satisfaction, and fewer spam reports. The solution enabled them to originate, process, and fund more applications.
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Hiya Connect Branded Call helped a leading financial services organization reduce spam labeling on their business numbers. The company faced issues with scammers spoofing their name, causing their ou...tbound calls to be marked as spam. By using Hiya Connect Branded Call, they saw a 27% increase in average talk time and had no spam reports during an 8-month trial. This improved client trust and supported important wealth-management check-up scheduling.
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Hiya’s Branded Call helped MetCredit reach more consumers. Before using Hiya, MetCredit agents struggled to connect because calls looked like spam. With Hiya, MetCredit controlled their caller ID dis...play. This led to a 37% increase in answer rate. Right-party contact rate went up by 55%. MetCredit agents now connect with more people and collect more payments.
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Hiya's Branded Call helped OppFi, a financial services company, reach more customers by increasing their call answer rate. Robocalls made it hard for OppFi to connect with people who needed credit. W...ith Hiya, OppFi saw answer rates rise from 40% to 50%, a 25% increase. This let them help more customers finish loan applications. OppFi proved these results with strong data.
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Hiya Connect helped a Fortune 500 life insurance company improve their call answer rates. The company struggled with low answer rates and slow customer onboarding. Using Hiya Connect’s Branded Call, ...they saw a 37% increase in answered calls and a 27% rise in first-attempt answers. This led to more new policies each quarter and reduced agent costs. The solution made it easier and faster to connect with customers.
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Hiya Connect helped Enercare improve customer engagement. Enercare faced low answer rates and trust issues due to spam tags and caller ID problems. Hiya's branded caller ID made Enercare's calls easy... to recognize. Answer rates increased by 37%. Right-party contact rates rose by 55%. Short call durations dropped by 44%. Enercare now connects with more customers and builds better trust.
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Hiya Connect helped Epos Now improve outbound sales calls. Epos Now faced falling answer rates and calls flagged as spam. They used Hiya Connect to brand their calls and monitor call performance. Thi...s led to a 35–40% increase in connection rates. Teams spent less time on unreachable leads and more time on real conversations. The company also reduced compliance risks and protected its brand reputation.
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Hiya Protect helps Gabb Wireless block spam and fraud calls for kids. Gabb Wireless makes safe phones for children. Their custom Android system did not stop unwanted calls. They used Hiya Protect to ...fix this. Now, they block 97.4% of spam and fraud calls. This keeps kids safer from bad callers.
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Hiya Connect helped a used car retailer improve collections. Before using Hiya, most of their 700,000+ monthly outbound calls were ignored or marked as spam. The company used Hiya Connect to display ...branded caller ID and manage their reputation. This led to a 53% increase in right party contact (RPC) rate. They collected more debts, faster, with fewer call attempts.
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Hiya’s Branded Call helped BCLC increase contact rates and campaign efficiency. Before using Hiya, BCLC struggled with unanswered calls and low connection rates, especially with high-value players. C...alls often appeared as unknown numbers, leading to trust issues. After branding calls as “PlayNow” or “BCLC,” pickup rates improved and agents made fewer repeated calls. In the first 8 months, BCLC increased revenue by CA$1 million. The Hiya Analytics Console gave BCLC better insight into answer rates and call performance.
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