Hiya Overview
Hiya offers a comprehensive solution for businesses and carriers to combat spam and fraud calls while enhancing customer engagement. Through its AI-driven platform, Hiya enables businesses to increase call answer rates by providing branded caller ID services, which help establish trust and improve communication with customers. The platform also offers number registration and spam analytics, allowing businesses to maintain a clean reputation and understand call performance. Carriers benefit from Hiya's network security features, which protect against fraudulent activities. A notable feature is Hiya's ability to analyze call patterns using AI, offering insights that can inform strategic decisions and improve customer interactions.
Use Cases
Customers recommend Call Analytics, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Hiya.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiya.
Hiya Use-Cases and Business Priorities: Customer Satisfaction Data
Hiya works with different mediums / channels such as Phone Calls. Mobile. Offline etc.
Hiya's features include Recording, Personalization, and Alerts: Popups & Notifications. and Hiya support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Hiya analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I reccomand Hiya , one the best way to protect yourself from call centers and unwanted external calls...." Peer review by Dott. Andrea Leandro l, Proprietario
Peer review evidence (same sources as the product rating summary)
"...Hiya primarily deals with spam and robocalls, but they also include call reputation analysis and brand management for business clients...." How to stop robocalls on business phone numbers
"...Hiya Connect is one way to vastly improve your outbound call center's performance...." Hiya: Caller ID, Call Blocker & Protection for a Better Voice Experience
"...: True caller, Call Blocker, Hiya Media Contact Company Name: CPR Call Blocker Contact Person: Media Relations Email:Send Email Country:..." CPR Call Blocker Announces the Top Telephone Scams of 2019
Hiya offers Caller ID, Call Blocker, and Protection to enhance voice security. Hiya Protect helps combat spam and fraud calls for subscribers.
Popular Business Setting
for Hiya
Top Industries
- Retail
- Computer Software
- Education
Popular in
- Enterprise
- Small Business
- Large Enterprise
Hiya is popular in Retail, Computer Software, and Education and is widely used by Enterprise, Small Business, and Large Enterprise.
Hiya Customer wins, Customer success stories, Case studies
What Are the key features of Hiya for Call Analytics?
What solutions does Hiya provide for Helpdesk Management?
How can Hiya enhance your Contact List Management process?
Why is Hiya the best choice for Business Development?
What makes Hiya ideal for Engaging And Following Up?
11 buyers and buying teams have used Cuspera to assess how well Hiya solved their business needs. Cuspera uses 584 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Frequently Asked Questions (FAQ)
What buyers ask before choosing Hiya
What is Hiya?
Hiya is a Voice Performance Platform that achieves full call integrity, superior experience, higher connection and conversion rates that deliver new levels of value for the business. It makes the voice experience smarter and more relevant to consumers and businesses.
Hiya provides meaningful insight into who is calling and enhances both the inbound and outbound mobile phone call experience between consumers and businesses. Its spam detection and call blocking capabilities help consumers avoid unwanted and dangerous calls. Some of its features include block calls, blacklist unwanted phone numbers, reverse phone search incoming call information and receive spam alerts.
What is Hiya used for?
What are the top features of Hiya?
Who uses Hiya?
Where is Hiya located?
Peers used Hiya for call analytics and helpdesk management
Hiya Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Hiya
Overall Risk Meter
Top Failure Risks for Hiya
Hiya News
Hiya awarded 16 G2 Summer 2026 badges for branded caller ID
Hiya's Branded Call received 16 G2 Summer 2026 badges, recognizing its excellence in contact center quality assurance. The awards highlight Hiya's strong performance in small and medium-sized business categories and European markets. Users praise Branded Call for improving call deliverability and caller identity, enhancing customer satisfaction and trust.
Hiya News: Hiya Now Live with Branded Calling on Vodafone, Extending Verified Caller Identity to Nearly 100% of UK Mobile Subscribers
Hiya and Vodafone have launched Hiya Secure Branding capabilities within Vodafones UK network, enabling verified branded calling. This integration allows Vodafone subscribers to see authorized business identities during calls, enhancing trust and transparency. The service is available to approved businesses, reinforcing Vodafones commitment to subscriber protection and Hiyas mission to make calls clear and safe.
Hiya Now Live with Branded Calling on Vodafone, Extending Verified ...
Hiya has launched its Secure Branding capabilities within Vodafone's UK network, enabling verified branded calling. This integration allows Vodafone subscribers to see clear, authorized business identities, enhancing trust and transparency. The service is available to approved businesses, including financial institutions and government entities, and marks Hiya's presence across all major UK mobile operators.
Hiya and Deutsche Telekom Bring Branded Calling at Scale to Germany, Helping Businesses Reach Customers in the Moments That Matter - The AI Journal
Hiya has partnered with Virgin Media O2 to provide AI-powered spam-fighting and branded calling services, enhancing fraud protection for its customers. Hiya Protect and Hiya Connect will be deployed to manage nuisance calls and enable branded calling, respectively. This collaboration aims to improve customer safety and call transparency in the UK.
Hiya Profile
Company Name
Hiya
Company Website
https://www.hiya.com/HQ Location
Seattle, WA
Employees
101-250
Social
Financials
SERIES A
