Hiya Overview
Hiya offers a comprehensive solution for businesses and carriers to combat spam and fraud calls while enhancing customer engagement. Through its AI-driven platform, Hiya enables businesses to increase call answer rates by providing branded caller ID services, which help establish trust and improve communication with customers. The platform also offers number registration and spam analytics, allowing businesses to maintain a clean reputation and understand call performance. Carriers benefit from Hiya's network security features, which protect against fraudulent activities. A notable feature is Hiya's ability to analyze call patterns using AI, offering insights that can inform strategic decisions and improve customer interactions.
Use Cases
Customers recommend Call Analytics, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Hiya.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiya.
Hiya Use-Cases and Business Priorities: Customer Satisfaction Data
Hiya works with different mediums / channels such as Phone Calls. Mobile. Offline etc.
Hiya's features include Recording, Personalization, and Alerts: Popups & Notifications. and Hiya support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Hiya analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I reccomand Hiya , one the best way to protect yourself from call centers and unwanted external calls...." Peer review by Dott. Andrea Leandro l, Proprietario
Peer review evidence (same sources as the product rating summary)
"...Provide better answer rates and call quality with Branded Call Stop inaccurate spam labels with Reputation Management & Monitoring Add identity authentication and protection with Secure Call Make informed business decisions with Call Analytics & Insights Connect with 150 million+ mobile users with the largest reach in the industry Partner Programs...." Partner Programs
"...Powered by Hiya Client, Smart Call helps users identify unknown callers, stay protected against phone spam, and find or search for nearby businesses, all from within the native dialer. ..." How to stop robocalls on your cell phone
"...is increasing the number of customers contacted and saving the cost of missing appointments. ..." Hiya for Businesses
Hiya offers Caller ID, Call Blocker, and Protection to enhance voice security. Hiya Protect helps combat spam and fraud calls for subscribers.
Popular Business Setting
for Hiya
Top Industries
- Retail
- Computer Software
- Education
Popular in
- Enterprise
- Small Business
- Large Enterprise
Hiya is popular in Retail, Computer Software, and Education and is widely used by Enterprise, Small Business, and Large Enterprise.
Hiya Customer wins, Customer success stories, Case studies
What makes Hiya ideal for Call Analytics?
What solutions does Hiya provide for Helpdesk Management?
How does Hiya address your Contact List Management Challenges?
What benefits does Hiya offer for Business Development?
What Are the key features of Hiya for Engaging And Following Up?
11 buyers and buying teams have used Cuspera to assess how well Hiya solved their business needs. Cuspera uses 584 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Frequently Asked Questions(FAQ)
for Hiya
What is Hiya?
Hiya is a Voice Performance Platform that achieves full call integrity, superior experience, higher connection and conversion rates that deliver new levels of value for the business. It makes the voice experience smarter and more relevant to consumers and businesses.
Hiya provides meaningful insight into who is calling and enhances both the inbound and outbound mobile phone call experience between consumers and businesses. Its spam detection and call blocking capabilities help consumers avoid unwanted and dangerous calls. Some of its features include block calls, blacklist unwanted phone numbers, reverse phone search incoming call information and receive spam alerts.
What is Hiya used for?
What are the top features of Hiya?
Who uses Hiya?
Where is Hiya located?
Peers used Hiya for call analytics and helpdesk management
Hiya Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (70) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (70) |
Software Failure Risk Guidance
?for Hiya
Overall Risk Meter
Top Failure Risks for Hiya
Hiya Profile
Company Name
Hiya
Company Website
https://www.hiya.com/HQ Location
Seattle, WA
Employees
101-250
Social
Financials
SERIES A
