HiJiffy - Chatbot and Communication Platform for Hotels
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Hospitality Case Studies and Success Stories with HiJiffy
CASE STUDY Lamington Group
HiJiffy helped Lamington Group automate guest communications across their room2 hometels and serviced apartments. The group started with a hybrid AI model, then moved to full automation after seeing ...strong results. HiJiffy’s solution handled repetitive guest queries, improved direct bookings, and reduced staff workload. The rollout led to 93% automation, 9.3% of bookings made via the website chatbot, and an 87% CSAT score. Staff used the HiJiffy Console app to manage guest interactions efficiently on the go.
HiJiffy’s AI-powered Guest Communications Hub helped Domaine & Demeure boost direct bookings by over €157,000. The hotel group automated 96% of guest conversations, freeing staff from repetitive task...s. Guest satisfaction reached 87%. The solution integrated with the D-EDGE Booking Engine, making booking easy for guests. Domaine & Demeure saw more room upgrades and upselling, while keeping costs low.
HiJiffy helped Macdonald Hotels & Resorts automate 100% of their online guest communications. The hotel group faced high contact volumes after reopening post-pandemic, which strained their reservatio...ns team. HiJiffy's AI chatbot answered guest FAQs instantly and around the clock. The solution led to £420,000 in bookings, an 82% customer satisfaction score, and 84,000 conversations handled. The team could focus on sales instead of repetitive queries.
HiJiffy’s Guest Communications Hub helped Kora Living automate guest communications across two properties. Kora Living wanted to reduce front desk workload, boost cross-selling, and improve guest exp...erience. HiJiffy’s conversational AI automated FAQs, bookings, check-ins, and cross-selling via WhatsApp. Kora Living achieved 60% online check-ins at Kora Green City and 55% at Kora Nivaria Beach. 83% of guest queries were automated, and in-stay campaign open rates reached 80%. The CSAT score was 85%.
CASE STUDY Hotel Gran Bilbao and Hotel Ciudad de Burgos
HiJiffy’s Guest Communications Hub helped Hotel Gran Bilbao and Hotel Ciudad de Burgos automate guest communications. The hotels used conversational AI to answer FAQs, assist with bookings, and send ...automated check-in and check-out messages. They saw a 200% increase in online check-ins, a 90% automation rate, and 58,000 conversations handled. The web chat booking conversion rate reached 5%. Staff workload dropped and guest experience improved.
HiJiffy’s AI Booking Assistant helped AutoCamp handle high call volumes and basic guest questions. The solution automated routine inquiries, freeing staff to focus on direct bookings and upselling. A...utoCamp saved 10,000+ hours in call center time and cut operational costs by 15%. The AI drove $1.63 million in direct bookings and achieved an 88% automation rate. AutoCamp improved guest satisfaction and became more efficient.
HiJiffy’s Guest Communications Hub helped Leonardo Hotels automate 93% of 281,000 guest queries in 2023. The conversational AI answered questions 24/7 across channels like website chat, WhatsApp, and... Facebook Messenger. This solution reduced front-office workload and saved 14,000 hours. Leonardo Hotels saw a rise in direct bookings and improved guest satisfaction by streamlining communication and boosting loyalty program signups.
HiJiffy’s Guest Communications Hub helped PortoBay Hotels & Resorts automate 80% of guest queries across 15 properties. The AI answered questions, guided bookings, and sent automated pre-check-in and... cross-selling campaigns. Over three years, the solution managed 83,000 conversations, with 82% customer satisfaction and 82% open rates for in-stay campaigns. PortoBay increased direct bookings and improved guest experience with HiJiffy’s conversational AI.
HiJiffy’s conversational AI helped Hôtel l’Élysée Val d’Europe automate guest communications and boost direct bookings. The hotel used HiJiffy’s chatbot and widget campaigns to answer guest questions... 24/7 and promote special offers. From May to December 2023, the hotel gained 1,648 additional direct overnight stays, nearly 7 extra rooms booked each night, and a 4.5% increase in nightly occupancy. Widget campaigns led to 3.5 times more bookings and almost 4 times more revenue during campaign periods. Staff saved time and improved guest experience with instant responses.
HiJiffy’s AI Booking Assistant helped Victoria Garden automate over 80% of online guest requests. The hotel brand wanted to boost direct bookings and reduce repetitive staff tasks. HiJiffy’s conversa...tional AI resolved 83% of 1,500 guest queries automatically in one year. Guests reported a 97% satisfaction score. Staff could focus on more complex tasks, improving overall service quality.
HiJiffy’s conversational AI helped Kabannas, a UK hotel group, automate guest communications across webchat, WhatsApp, and email. Kabannas wanted to improve guest experience and reduce repetitive que...stions for their three hotels. The AI answered FAQs, supported direct and group bookings, and made it easy for staff to use. Results included 40,000 conversations, 92% automation, a 71% open rate for WhatsApp campaigns, and a 35.7% upselling conversion rate on WhatsApp. Staff quickly adopted the tool, improving efficiency and guest satisfaction.
HiJiffy helped Lub d improve guest communication and increase direct bookings. Lub d used HiJiffy’s Guest Communications Hub to automate 87% of guest conversations. The AI platform answered FAQs, man...aged chats across web and social channels, and boosted direct bookings. Lub d achieved a 7.9x return on investment and handled 42,000 conversations. Staff spent less time on repetitive tasks and more time with guests. The solution made operations smoother and guest engagement stronger.
HiJiffy’s conversational AI helped Lake District Hotels cut incoming calls by 70%. The solution increased direct room bookings and table reservations. In six months, the hotels saw £52,700 in booking...s and over 500 dining reservations. The AI handled 18,400 conversations with 100% automation and an 86% CSAT score. Staff could focus on complex tasks, improving guest service and efficiency.
HiJiffy’s AI Booking Assistant helped GHT Hotels automate 89% of guest enquiries. The chatbot generated €733,000 in revenue and drove 16% of direct website bookings. GHT Hotels saw a 259% revenue gro...wth compared to 2022. The solution provided 24/7 support, improved team efficiency, and integrated with their booking engine. This led to faster responses and more direct bookings.
HiJiffy’s AI-powered Console, Booking Assistant, Virtual Concierge, and Campaigns Manager helped Paradise Resort Gold Coast improve guest communication and boost direct bookings. The resort faced cha...llenges with scattered guest messages and limited chatbot functionality. HiJiffy’s solutions unified messaging, automated responses, and enabled targeted campaigns. In less than 6 months, the resort saw a 12% increase in direct bookings, €450,000 in direct booking revenue, and an 82% WhatsApp open rate. Staff workload dropped with a 91.1% automation rate, and guest satisfaction improved.
HiJiffy’s Guest Communications Hub helped USSIM Vacances automate guest communications across five properties. The hotel group wanted to reduce staff workload and improve guest experience. HiJiffy’s ...AI handled over 3,900 conversations in nine months, with a 97% automation rate. This reduced more than 100 weekly calls and improved service quality. USSIM achieved an 83% CSAT score and a 90% open rate for check-in campaigns.
HiJiffy’s Guest Communications Hub helped La Butte automate guest communications. The hotel used AI-powered chatbots and automated WhatsApp campaigns to answer guest questions and promote services. T...his freed up phone lines and saved staff time. The solution achieved a 97% automation rate, 93% WhatsApp open rate, and 18% campaign click-through rate. La Butte improved guest experience and boosted additional sales with HiJiffy.
HiJiffy helped Bahia Principe Hotels & Resorts boost direct bookings. The hotel chain wanted to automate guest communications and reduce repetitive tasks. HiJiffy’s AI solution provided real-time rep...lies in over 130 languages and automated 100% of guest conversations. This led to €14 million in direct bookings, 12,200+ reservations, 500,000 conversations, and a 71% CSAT score. The team could focus more on guests and less on routine work.
HiJiffy’s AI-powered chatbot helped Magic Costa Blanca automate 87% of guest requests in one year. The hotel group wanted to increase direct sales, reduce operational costs, and free staff from repet...itive tasks. HiJiffy’s solution integrated with their booking engine and provided instant, 24/7 responses in over 130 languages. Results included 155 bookings, an 83% CSAT score, and over 160,000 conversations handled automatically.
HiJiffy helped Sweet Accommodations solve communication and efficiency problems. The company used HiJiffy’s centralised WhatsApp system to manage guest messages from one platform. Message automation ...saved staff time and improved guest satisfaction. Sweet Accommodations saw a 20% increase in upselling and a 30% rise in online check-ins. Over 9,000 WhatsApp messages were sent with an 80% open rate. The solution made operations smoother and guest experiences better.
HiJiffy’s guest communication platform helped Hotel Sacher automate 96% of guest conversations. Staff saved 1,200 hours by using the AI chatbot to answer FAQs and handle bookings. The solution improv...ed guest service and freed up employees for personal attention. Hotel Sacher expanded the system to include a WhatsApp concierge for multilingual support. Guests and staff reported high satisfaction with the new process.
