Latest Product Updates and Feature Enhancements on Fieldcode
Field Service Palm Springs '25: AI Voice Agents & Fieldcode Insights
Fieldcode showcased its AI voice agents at Field Service Palm Springs 2025, demonstrating advancements in automating ticket logging, remote guidance, and dispatching within its Zero-Touch FSM platfor...m. These agents enable real-time, natural conversations, enhancing service efficiency without altering existing workflows. The event highlighted AI's growing role in field service, emphasizing Fieldcode's commitment to practical AI solutions.
Fieldcode AI voice agent integration for automated service calls
Fieldcode has launched an AI voice agent integration for its field service management platform, automating customer call handling. The AI agents manage both inbound and outbound calls, offering real-...time updates and multilingual support. This integration enhances service efficiency by reducing missed calls and increasing first-time fix rates, without the need for additional staffing.
Fieldcode Launches Engineer Efficiency Factor for Field Service
Fieldcode has launched the Engineer Efficiency Factor, a new feature in its field service management software. This metric measures engineer productivity by assessing task completion speed and effici...ency. It aims to improve operational standards by providing precise performance insights, optimizing scheduling, and enabling tailored ticket allocation. This innovation sets a new benchmark in field service management, enhancing productivity and customer satisfaction.
Fieldcode Launches New Mobile App, Revolutionizing FSM
Fieldcode has launched its new Fieldcode Mobile App (FMA), enhancing field service management with features like custom workflows, PUDO appointments, and on-device archives. The app, available on And...roid, iOS, and iPad, improves efficiency for field engineers by optimizing logistics and task management. CEO Matthias Luebko highlights the app's role in boosting productivity and operational efficiency.
Fieldcode Launches Workflow & Forms Designer for Customization
Fieldcode has launched the Workflow Designer and Forms Designer, enhancing customization for field service teams. These features offer drag-and-drop interfaces, allowing users to tailor workflows and... forms without technical expertise. The Workflow Designer adapts workflows for tasks like repairs and approvals, while the Forms Designer customizes data fields for inspections and reports. Both tools aim to improve operational efficiency and are now available to Fieldcode customers.
Fieldcode partnership-focused features for field service teams
Fieldcode introduces partnership-focused features in its field service management software, enhancing collaboration among field service teams, partners, subcontractors, and freelancers. These feature...s include system connection, cooperation partners, account partner, and partner portal, aimed at improving resource utilization and project timelines. The system connection integrates with ITSM, ERP, and CRM systems, while the partner portal facilitates secure reporting for temporary workers.
Fieldcode provides access to over 5, 000 technicians
Fieldcode has launched a new service offering, providing access to over 5,000 skilled field service technicians globally. This initiative enhances efficiency and scalability for businesses using Fiel...dcode's FSM software, allowing them to deliver high-quality services without in-house recruitment. The service includes a digital customer portal for real-time tracking and streamlined operations through a centralized platform.
Fieldcode streamlines workflows & automates efficiency
Fieldcode has launched the Fieldcode Mobile App (FMA2), enhancing field service management with features like dynamic workflows, automated time tracking, and customizable reporting forms. The app, cu...rrently in beta, aims to boost productivity and efficiency, with an official launch set for September.
Fieldcode to showcase AI-driven service execution at five major events
Fieldcode will showcase its AI-driven field service management platform at five major European events, highlighting its Zero-Touch automation capabilities. The platform automates service delivery fro...m customer requests to technician resolution using AI voice agents and intelligent workflows. Events include CMS Europe, Field New Tech, Field Service Europe, KVD Service Congress, and Solar Solutions Germany.
Strategic Partnerships and Integrations of Fieldcode
Fieldcode & Parloa Partner to Deliver AI Agents for Field Service
Fieldcode and Parloa have formed a strategic partnership to integrate Parloa's AI voice agents into Fieldcode's field service management platform. This integration allows Fieldcode to offer AI-driven... voice automation for service interactions, enhancing scheduling, ticket updates, and technician dispatch without human intervention. Fieldcode also becomes an official reseller and solution provider for Parloa, extending AI capabilities beyond field service.
Fieldcode and Green-AI Hub partner for AI-driven field service innovation
Fieldcode partners with Green-AI Hub to develop an AI-driven solution for field service ticket management. The project uses Large Language Models to enhance ticket diagnostics, aiming to improve remo...te problem resolution and reduce unnecessary site visits. This collaboration focuses on optimizing decision-making and providing accurate spare parts recommendations, contributing to resource conservation and lower carbon emissions.
Fieldcode and Parloa Partner to Deliver AI Voice Agents for Field Service Automation - openPR.com
Fieldcode and Parloa Partner to Deliver AI Voice Agents for Field Service Automation - openPR.com