Erply Retail CRM Overview
This is a summary of the comprehensive capabilities and benefits of Erply Retail CRM based on over 304 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Erply Retail CRM, belong to a category of solutions that help POS. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Erply Retail CRM is right for your needs? Our Cuspera AI engine can evaluate how Erply Retail CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Erply Retail CRM supports business activities such as:
- Loyalty Management
- Helpdesk Management
- Training & Onboarding
- Sales Call Management
- Category Management
Erply Retail CRM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve ROI, and Scale Best Practices. It can help manage these activities if you use Promotions Phone Calls Offline etc. for these needs. As a solution, Erply Retail CRM's capabilities include Personalization.
Erply Retail CRM was founded in 2009. Retail Vertical is its biggest customer base.
Reviews
"...Use our loyalty program tools to create a model that works best for your business...." POS CRM (Loyalty Program and Customer Grouping)
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Erply Retail CRM solved their POS needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific POS needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Erply Retail CRM.
Use Cases
Peers recommend Loyalty Management , Helpdesk Management , Training & Onboarding , as the business use cases that they have been most satisfied while using Erply Retail CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management with Promotions |
4.86/5 ★ |
"...Use our loyalty program tools to create a model that works best for your business...." POS CRM (Loyalty Program and Customer Grouping) |
| customise loyalty program |
4.20/5 ★ |
"...CRM software from Erply allows retailers to flexibly capture and update customer information, including loyalty programs and customer grouping. ..." POS CRM (Loyalty Program and Customer Grouping) |
| Helpdesk Management with Phone Calls and Offline |
4.75/5 ★ |
"...According to the vendor, key differentiators include: Dedicated to helping you Phone support seven days a week Dedicated onboarding agents 1-on-1 demos and training tutorials Support ticket SLA and escalation process Full Functionality Real-time updates and offline capabilities..." Peer review |
| Training & Onboarding with Phone Calls and Offline |
4.75/5 ★ |
"...According to the vendor, key differentiators include: Dedicated to helping you Phone support seven days a week Dedicated onboarding agents 1-on-1 demos and training tutorials Support ticket SLA and escalation process Full Functionality Real-time updates and offline capabilities..." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management with Promotions |
4.86/5 ★ |
"...Use our loyalty program tools to create a model that works best for your business...." POS CRM (Loyalty Program and Customer Grouping) |
|
| customise loyalty program |
4.86/5 ★ |
| Helpdesk Management with Phone Calls and Offline |
4.75/5 ★ |
"...According to the vendor, key differentiators include: Dedicated to helping you Phone support seven days a week Dedicated onboarding agents 1-on-1 demos and training tutorials Support ticket SLA and escalation process Full Functionality Real-time updates and offline capabilities..." Peer review |
|
| Training & Onboarding with Phone Calls and Offline |
4.75/5 ★ |
"...According to the vendor, key differentiators include: Dedicated to helping you Phone support seven days a week Dedicated onboarding agents 1-on-1 demos and training tutorials Support ticket SLA and escalation process Full Functionality Real-time updates and offline capabilities..." Peer review |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 304 insights from peers and experts to help you assess how these Erply Retail CRM use cases fit your POS needs.
Popular Business Setting
for Erply Retail CRM
Top Industries
- Retail
- Consumer Goods
- Hospitality
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Erply Retail CRM to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Erply Retail CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for Erply Retail CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (47) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (47) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Erply Retail CRM
Overall Risk Meter
Top Failure Risks for Erply Retail CRM
Vendor Profile Details
HQ Location
302 West 37th Street, Floor 6 New York, NY 10018 United States
Employees
51-100
Social
Financials
PRIVATE
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