Latest Product Updates and Feature Enhancements on Eltropy
Eltropy Delivers Exclusive Early Access to Rich Communication Services (RCS) for Community Financial Institutions (CFIs)
Eltropy has launched an exclusive early access beta program for Rich Communication Services (RCS) aimed at community financial institutions (CFIs). This initiative allows credit unions and community ...banks to use branded messaging technology, enhancing engagement by 32% compared to SMS. The RCS platform offers features like verified branding, interactive elements, and real-time engagement tracking, enabling CFIs to compete with major banks in messaging experiences. The beta program runs through Q4 2025, with broader deployment in early 2026.
Eltropy Launches Unified, Self-Serve Payment System For Credit Unions And Community Banks
Eltropy has launched Eltropy Payments, a new enterprise-ready payment system for credit unions and community banks. This system integrates with over 10 core banking systems, offering features like au...tomated outreach, self-serve portals, and agent-assisted payments. It aims to reduce transaction costs and improve the payment experience by unifying payment capabilities across departments and communication channels.
Eltropy Launches Unified, Self-Serve Payment System for Credit Unions and Community Banks - citybiz
Eltropy has launched "Eltropy Office Phone," a cloud-native business phone system designed for credit unions and community banks. This system integrates with Eltropy Voice+ to provide a unified telep...hony experience, enhancing internal and external communications. Key features include cloud-hosted PBX, support for hardware and softphones, and intelligent routing. The launch aims to streamline operations, reduce costs, and ensure seamless communication across institutions.
Eltropy Launches AI Voice Agents to Automate Banking Phone Systems
Eltropy has launched AI Voice Agents to enhance banking phone systems for community financial institutions. This platform automates routine tasks, providing natural, multilingual dialogues and deep i...ntegrations with over 10 core banking systems. It deflects 60% of agent calls, allowing human agents to focus on complex interactions. The launch follows successful beta testing and aims to improve call resolution times and consumer satisfaction.
Eltropy Launches AI Voice Agents for Community Financial Institutions
Eltropy has launched its AI Voice Agents for community financial institutions, providing intelligent, autonomous voice interactions that enhance customer service. The platform integrates with over 10... core banking systems, automating routine tasks like balance checks and transfers, and improving efficiency by deflecting 60% of agent calls. This launch aims to modernize outdated phone systems, offering multilingual support and seamless cross-channel communication.
Eltropy Expands Integration Ecosystem to Over 50 Financial Systems ...
Eltropy has expanded its Eltropy One Platform to integrate with over 50 financial systems, enhancing operational efficiency for credit unions and community banks. The integrations include systems for... core banking, lending, and customer relationship management, utilizing open APIs for scalability. This development aims to improve member engagement and streamline workflows, supporting Eltropy's mission to aid community financial institutions.
Eltropy Platform Now Integrates with Over 50 Core Systems and Essential Fintech Solutions
Eltropy has expanded its platform to integrate with over 50 core systems and fintech solutions, enhancing operational efficiency and member experience for community financial institutions. This integ...ration includes systems like Corelation, Fiserv Portico, and Salesforce Marketing Cloud, among others. Eltropy's Integration Hub simplifies exploration of these connections, supporting streamlined workflows and improved customer interactions.
Eltropy powers virtual branches with video banking integration
Eltropy has integrated a Video Banking solution into its Unified Conversations Platform, enabling community financial institutions to offer secure, face-to-face banking experiences. This integration ...transforms devices into virtual branches, supporting remote and in-branch video interactions. The solution enhances customer service with features like identity verification and e-signatures, leading to significant improvements in customer engagement and operational efficiency for credit unions.
Eltropy Announces AI Certification Program and Video Banking Integration - Finovate
Eltropy has launched an AI certification program for community financial institutions, enabling employees to gain practical AI skills. The program offers hands-on experience in building AI agents and... covers technologies like LLMs and RAG. Additionally, Eltropy has integrated video banking into its platform, enhancing financial inclusion by offering secure, round-the-clock services. This integration has led to significant growth in booked loans and reduced lost opportunities for credit unions and community banks.
Eltropy to Launch AI Certification for Credit Union and Community Bank ...
Eltropy is launching an AI Certification Program for credit union and community bank employees. This program, building on the success of Eltropy's EMERGE 2025 conference, offers practical AI skills i...n areas like LLMs and prompt engineering. Participants will gain hands-on experience and receive an Eltropy AI Practitioner Certificate, equipping them to implement AI solutions in their institutions.
Eltropy Announces its Video Banking is Now Fully Integrated into Unified Conversations Platform - citybiz
Eltropy has fully integrated its Video Banking solution into its Unified Conversations Platform, enhancing capabilities for community financial institutions (CFIs). This integration allows CFIs to of...fer secure, face-to-face banking services remotely, improving customer experience and operational efficiency. The platform supports identity verification, document management, and system integration, and has demonstrated significant business impact, such as increased loan bookings and reduced abandonment rates.
Eltropy Launches Desktop Application to Improve Agent Performance and Reduce System Resource Usage - citybiz
Eltropy has launched a new desktop application designed to enhance agent performance and reduce system resource usage. The application targets credit unions and community banks, offering unified comm...unication tools for customer engagement. This release aims to streamline workflows, improve operational efficiency, and optimize resource consumption for financial service teams.
Eltropy Launches Desktop Application to Improve Agent Performance and Reduce System Resource Usage | Eltropy
Eltropy has launched a new desktop application designed to enhance agent performance and reduce system resource usage. The application aims to streamline workflows for credit unions and community ban...ks, offering improved efficiency and lower hardware demands for contact center and branch staff.
Eltropy Introduces Collections 2.0 Suite to Help Community Financial Institutions Combat Rising Delinquencies | Eltropy
Eltropy has launched its Collections 2.0 Suite, designed to help credit unions and community banks address rising loan delinquencies. The new suite integrates AI-driven tools for collections manageme...nt, enabling financial institutions to automate workflows, improve member engagement, and boost recovery rates. This release expands Eltropys unified conversation platform for community financial institutions.
Eltropy Introduces Collections 2.0 Suite to Help Community Financial Institutions Combat Rising Delinquencies
Eltropy launched its Collections 2.0 Suite, an AI-driven platform designed to help community banks and credit unions address rising loan delinquencies. The suite streamlines collections workflows, en...hances member engagement, and leverages automation to improve recovery rates. Virginia Credit Union reported record collections using Eltropys technology, highlighting its impact for financial institutions facing economic pressures.
Eltropy Introduces Collections 2.0 Suite to Help Community Financial Institutions Combat Rising Delinquencies - citybiz
Eltropy launched its Collections 2.0 Suite, a unified digital collections platform designed for credit unions and community banks. The suite leverages AI and omnichannel communication tools to help f...inancial institutions reduce delinquencies and improve member engagement. Key features include automated workflows, integrated messaging, and analytics to streamline collections processes and drive operational efficiency.
Eltropy launches cloud-native business phone system for credit unions and community banks
Eltropy introduced Eltropy Office Phone, a cloud-native business phone system designed for credit unions and community banks. The solution integrates with Eltropy Voice+ and other AI-powered contact ...center systems, enabling unified telephony across the enterprise. This launch expands Eltropys unified conversation platform, supporting digital transformation in financial services.
Strategic Partnerships and Integrations of Eltropy
Eltropy Advances Digital Lending for CFIs through its Partnership with MeridianLink | Eltropy
Eltropy has partnered with MeridianLink to enhance digital lending for community financial institutions (CFIs). This collaboration integrates Eltropys unified conversation platform with MeridianLinks... lending solutions, streamlining borrower communications and improving loan origination efficiency for credit unions and community banks.
Awards, Recognitions, and Industry Achievements of Eltropy
Eltropy Wins 2025 Inc. Regionals and FinTech Breakthrough Awards | Eltropy
Eltropy received the 2025 Inc. Regionals Award and the FinTech Breakthrough Award, recognizing its unified conversation platform for credit unions and community banks. These honors highlight Eltropy'...s innovation in AI-driven communication solutions for the financial services sector.
Guardian Credit Union Completes Lending in One Conversation with Eltropy's AI-Powered Digital Platform
Guardian Credit Union has enhanced its lending process by integrating Eltropy's AI-powered digital platform with Sync1 Systems, enabling loan processing in a single conversation. This integration all...ows for seamless document collection and automation, significantly reducing processing time and improving staff satisfaction. Guardian plans to expand Eltropy's platform use across departments to maintain personalized service as it grows.
ABNB Federal Credit Union Chooses Eltropy's AI-Powered Unified ...
ABNB Federal Credit Union has selected Eltropy's AI-powered Unified Conversations Platform to enhance member communications across various channels. The platform will consolidate multiple vendors int...o a single system, allowing for seamless communication through text, voice, chat, and video. Eltropy's AI capabilities will automate 50-60% of interactions, improving service efficiency and member experience.
ABNB Federal Credit Union Partners with Eltropy's AI-Powered Unified ...
ABNB Federal Credit Union has partnered with Eltropy to adopt its AI-powered unified conversations platform. This implementation aims to enhance member communication by consolidating multiple vendors... into a single system, allowing seamless interaction across text, voice, chat, and video channels. Eltropy's platform will automate 50-60% of contact center interactions, improving service delivery and member engagement.
ABNB FCU Chooses Eltropy's AI Platform to Modernize Member Communications | Eltropy
ABNB Federal Credit Union selected Eltropys AI platform to enhance member communications. Eltropys unified conversation solutions, including AI-powered messaging and contact center tools, will suppor...t ABNB FCUs modernization efforts in digital engagement and member service.
