Eltropy Overview

Eltropy revolutionizes communication for credit unions and community banks, offering a unified platform that integrates all communication channels with AI capabilities. This platform enhances member satisfaction by streamlining interactions and improving efficiency. With Eltropy, financial institutions can leverage AI to power internal assistants and design member-facing AI agents, ensuring seamless and personalized service. The platform's compliance and security features provide peace of mind, making it a trusted choice for over 650 community financial institutions. Eltropy not only facilitates better communication but also supports growth and innovation through strategic collaboration and partnerships.

Use Cases

Customers recommend Helpdesk Management, Engaging And Following Up, Collaboration, as the business use cases that they have been most satisfied with while using Eltropy.

Other use cases:

  • Lifetime Value Management
  • Engaging On Social Media
  • Lead Engagement
  • Loan Management
  • Customer Feedback Management
  • Rating And Review Management
  • Products & Pricelist Management
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Business Priorities

Improve ROI is the most popular business priority that customers and associates have achieved using Eltropy.

Other priorities:

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Eltropy Use-Cases and Business Priorities: Customer Satisfaction Data

Eltropy works with different mediums / channels such as Video. Chat. and Games.

Eltropy's features include Personalization. and Eltropy support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Eltropy analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most...." Peer review from Eltropy

Eltropy offers a unified digital conversation platform with AI integration for CFIs. An event is scheduled for May 14-17, 2024, at the Santa Clara Marriot, CA.

Popular Business Setting

for Eltropy

Top Industries

  • Financial Services
  • Manufacturing

Popular in

Eltropy is popular in Financial Services, and Manufacturing, and is widely used by

Eltropy Customer wins, Customer success stories, Case studies

How efficiently Does Eltropy manage your Engaging And Following Up?

29 buyers and buying teams have used Cuspera to assess how well Eltropy solved their business needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used Eltropy for helpdesk management and engaging and following up

Eltropy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.99/5 ★

Read Reviews (1)
Custom Reports

3.87/5 ★

Read Reviews (8)
Analytics

2.97/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.99/5 ★

Read Reviews (1)
Custom Reports

3.87/5 ★

Read Reviews (8)
Analytics

2.97/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eltropy

Top Failure Risks for Eltropy

Eltropy, Inc News

Awards

Eltropy Named Fintech Value Creator of the Year by Curql Collective - citybiz

Eltropy has been awarded the Fintech Value Creator of the Year 2025 by Curql Collective. This recognition highlights Eltropy's successful partnerships with over 650 credit unions across the U.S. and its AI-powered platform that enhances communication and engagement for community financial institutions. The award was presented to Eltropy's CEO, Ashish Garg, at VentureTech 2025.

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Product

Eltropy Video Banking Now Fully Integrated Into Unified Conversations ...

Eltropy has fully integrated its Video Banking solution into its Unified Conversations Platform, enhancing digital services for community financial institutions (CFIs). This integration allows CFIs to offer secure, face-to-face banking services remotely, leveraging features like identity verification, document management, and multi-channel continuity. The platform aims to improve customer experience and operational efficiency, with proven results such as significant growth in loans and account openings.

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Product

Eltropy Delivers Exclusive Early Access to Rich Communication Services (RCS) for Community Financial Institutions (CFIs)

Eltropy has launched an exclusive early access beta program for Rich Communication Services (RCS) aimed at community financial institutions (CFIs). This initiative allows credit unions and community banks to use branded messaging technology, enhancing engagement by 32% compared to SMS. The RCS platform offers features like verified branding, interactive elements, and real-time engagement tracking, enabling CFIs to compete with major banks in messaging experiences. The beta program runs through Q4 2025, with broader deployment in early 2026.

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Product

Eltropy Launches Unified, Self-Serve Payment System for Credit Unions and Community Banks - citybiz

Eltropy has launched "Eltropy Office Phone," a cloud-native business phone system designed for credit unions and community banks. This system integrates with Eltropy Voice+ to provide a unified telephony experience, enhancing internal and external communications. Key features include cloud-hosted PBX, support for hardware and softphones, and intelligent routing. The launch aims to streamline operations, reduce costs, and ensure seamless communication across institutions.

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Eltropy, Inc Profile

Company Name

Eltropy, Inc

Company Website

https://eltropy.com/

HQ Location

1525 McCarthy Blvd.. Suite 1007 Milpitas,CA 95035, United States

Employees

11-50

Social

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Financials

PRIVATE