Eltropy Overview
Eltropy revolutionizes communication for credit unions and community banks, offering a unified platform that integrates all communication channels with AI capabilities. This platform enhances member satisfaction by streamlining interactions and improving efficiency. With Eltropy, financial institutions can leverage AI to power internal assistants and design member-facing AI agents, ensuring seamless and personalized service. The platform's compliance and security features provide peace of mind, making it a trusted choice for over 650 community financial institutions. Eltropy not only facilitates better communication but also supports growth and innovation through strategic collaboration and partnerships.
Use Cases
Customers recommend Helpdesk Management, Engaging And Following Up, Collaboration, as the business use cases that they have been most satisfied with while using Eltropy.
Business Priorities
Improve ROI is the most popular business priority that customers and associates have achieved using Eltropy.
Eltropy Use-Cases and Business Priorities: Customer Satisfaction Data
Eltropy works with different mediums / channels such as Video. Chat. and Games.
Eltropy's features include Personalization. and Eltropy support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Eltropy analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Eltropy, a client engagement platform, integrates into Salesforce and Microsoft Dynamics environments to improve financial institutions' share of wallet and employee efficiency using 'conversational commerce' over the messaging channels that clients prefer most...." Peer review from Eltropy
Eltropy offers a unified digital conversation platform with AI integration for CFIs. An event is scheduled for May 14-17, 2024, at the Santa Clara Marriot, CA.
Popular Business Setting
for Eltropy
Top Industries
- Financial Services
- Manufacturing
Popular in
Eltropy is popular in Financial Services, and Manufacturing, and is widely used by
Comprehensive Insights on Eltropy Use Cases
Why is Eltropy the best choice for Engaging And Following Up?
29 buyers and buying teams have used Cuspera to assess how well Eltropy solved their business needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Rogue Credit Union
CASE STUDY InRoads Credit Union
CASE STUDY SAFE Credit Union
CASE STUDY America First Credit Union
CASE STUDY The Atlantic Federal Credit Union
CASE STUDY We Florida Financial
Peers used Eltropy for helpdesk management and engaging and following up
Eltropy Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Eltropy
Top Failure Risks for Eltropy
Eltropy, Inc News
Eltropy Platform Now Integrates with Over 50 Core Systems and Essential Fintech Solutions
Eltropy has expanded its platform to integrate with over 50 core systems and fintech solutions, enhancing operational efficiency and member experience for community financial institutions. This integration includes systems like Corelation, Fiserv Portico, and Salesforce Marketing Cloud, among others. Eltropy's Integration Hub simplifies exploration of these connections, supporting streamlined workflows and improved customer interactions.
Eltropy powers virtual branches with video banking integration
Eltropy has integrated a Video Banking solution into its Unified Conversations Platform, enabling community financial institutions to offer secure, face-to-face banking experiences. This integration transforms devices into virtual branches, supporting remote and in-branch video interactions. The solution enhances customer service with features like identity verification and e-signatures, leading to significant improvements in customer engagement and operational efficiency for credit unions.
Eltropy Announces AI Certification Program and Video Banking Integration - Finovate
Eltropy has launched an AI certification program for community financial institutions, enabling employees to gain practical AI skills. The program offers hands-on experience in building AI agents and covers technologies like LLMs and RAG. Additionally, Eltropy has integrated video banking into its platform, enhancing financial inclusion by offering secure, round-the-clock services. This integration has led to significant growth in booked loans and reduced lost opportunities for credit unions and community banks.
Eltropy to Launch AI Certification for Credit Union and Community Bank ...
Eltropy is launching an AI Certification Program for credit union and community bank employees. This program, building on the success of Eltropy's EMERGE 2025 conference, offers practical AI skills in areas like LLMs and prompt engineering. Participants will gain hands-on experience and receive an Eltropy AI Practitioner Certificate, equipping them to implement AI solutions in their institutions.
Eltropy, Inc Profile
Company Name
Eltropy, Inc
Company Website
https://eltropy.com/HQ Location
1525 McCarthy Blvd.. Suite 1007 Milpitas,CA 95035, United States
Employees
11-50
Social
Financials
PRIVATE
