Real-World Case Studies and Customer Success Stories with Eltropy

Eltropy's Text Messaging helped Rogue Credit Union improve their collections process. The credit union faced challenges with unanswered calls and frustrated members. By using Eltropy's texting soluti...on, they reached more members quickly and securely. Staff saved time with automated texts and members responded faster, reducing response time from 3-5 minutes to just 10 seconds. The solution also enhanced member privacy and improved staff scheduling.
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Eltropy Video Banking helped InRoads Credit Union stop fraud. The credit union used video calls to make members show their faces. This step made fraudsters give up and leave the call. InRoads Credit ...Union reached a 0% fraud rate with this solution. Members now have a safer and easier banking experience.
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Chelsea Groton Bank implemented video banking to connect safely with members, improving customer engagement and service efficiency.

Rivermark CU increased customer engagement by 40% using Eltropy's video banking solutions, enhancing service efficiency and customer satisfaction in the financial sector.

Eltropy helped The Atlantic Federal Credit Union automate collections. Before, a small team struggled with manual calls and slow payments. Eltropy's text and email automation let members pay on their... own time. Payment links made transactions fast and easy. The team could focus on complex cases. Payments started coming in right away, making collections smoother and less stressful.
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Eltropy's Video Banking helped Park City Credit Union keep branches open during a staffing shortage. The credit union used video to connect members with remote experts for real-time support. They exp...anded Eltropy across departments, including lending and collections. Texting improved communication and video made expertise easy to access. Park City Credit Union served members better without hiring more staff.
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Eltropy helped Credit Union of Texas (CUTX) replace slow, outdated engagement channels with 24/7, AI-powered interactions. CUTX faced long wait times and overwhelmed staff as most members preferred t...o call. Eltropy's automation allowed members to connect instantly by chat, text, voice, and video. This made service faster and more personal. Members are happier and the team works more efficiently.
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Eltropy’s One Platform helped Cyprus Credit Union unify text, chat, video, and voice channels. The credit union wanted to improve member service and streamline operations. Eltropy’s automation and in...tegrations made their core conversion smooth and member-friendly. Automated texts reduced inbound volume and helped teams reach members faster. The contact center became proactive with real-time conversations. Cyprus Credit Union is now more agile and ready for the future.
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Eltropy’s Unified Conversations Platform helped People First FCU fix long call times and high abandonment rates. The credit union started with texting and quickly saw success. They then added Voice+,... AI-powered tools, and Appointment Management. Now, members get fast help on any channel—text, voice, video, or co-browsing. The team works better, and members are happier with the service.
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Eltropy Text Messaging helped AIM Credit Union speed up loan approvals. Members could finish loan applications by text, even outside branch hours. Staff approved loans remotely, making the process fa...st and easy. AIM CU used texting for lending, collections, and member questions. This new approach made service more flexible and connected for members.
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Eltropy Video Banking helped America First Credit Union cut lobby wait times and boost sales. The credit union used video kiosks to let members talk to experts from anywhere. Staff handled more calls... and opened new branches without extra overhead. Members rated the service nearly perfect. Even during Covid, America First kept service personal and fast with Eltropy's platform.
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Eltropy Text Messaging helped SAFE Credit Union speed up loan funding and credit freeze removals. Automated texts let members respond in minutes, not days. Staff spent less time on manual follow-ups.... Loan funding time dropped from 4 days to 3 days. Credit freeze removals went from 1 day to 5 minutes. SAFE Credit Union improved efficiency and gave members a faster, easier experience.
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Eltropy helped APL Federal Credit Union improve member outreach with text messaging. Before, APL FCU had problems with missed calls and lost documents. With Eltropy, texting became the main way to ta...lk to members. This made communication faster and easier. Staff could multitask and reach more members. Almost no members opted out of texting. Member engagement went up. Eltropy also helped with fraud prevention and collections. APL FCU found a true partner in Eltropy.
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Eltropy helped CAHP Credit Union serve law enforcement members faster. The credit union used Eltropy's Unified Conversations Platform for texting. This made communication quick and easy across lendin...g, collections, and contact center teams. Staff found the system simple and reliable. Eltropy's texting feature sped up funding times and reduced delinquency rates.
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APL FCU used text messaging to significantly lower its delinquency rate, showcasing effective communication in collections.

Eltropy One Platform helped Magnifi FCU improve member service. The platform unified chat, text, video, and voice for staff. Employees could answer questions faster and resolve issues on the first ca...ll. Staff productivity increased and members got a more personal experience. Magnifi FCU values the partnership and collaboration with Eltropy.
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Eltropy's Texting solution helped We Florida Financial compete with larger banks. The credit union used mobile-first communication to give members fast, personal service. Loan processing times droppe...d, and revenue increased. Members received real-time updates, and CSAT scores improved. Service requests were routed quickly, solving problems faster and making operations smoother.
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