Elium: Product updates, Customer stories, and Insights | 2026 Cuspera

Elium helped Fnac Darty cut call times by 10%. The company manages 22,000 daily customer contacts across 11 call centers. Before Elium, outdated knowledge bases slowed 1,800 agents and hurt customer ...trust. With Elium, agents get instant answers using AI-powered search and targeted notifications. Now, 80% of issues resolve on the first call. Agents work faster and feel more confident.
Show More..

Elium helped the information systems department at VINCI Energies improve their IT support team's knowledge management. The team faced problems with scattered and outdated documentation across many t...ools. Elium provided a central place for all IT knowledge and made sharing easy. Features like expiration dates and multi-language support kept information current and accessible. The team found Elium user-friendly and dynamic, helping them keep their knowledge base up to date.
Show More..

Elium helped PMU, a leading horse betting operator, improve market intelligence sharing. PMU needed a collaborative SaaS platform to avoid IT overload and react faster to market changes. Elium provid...ed a user-friendly, adaptable solution for structuring and accessing knowledge. Results included increased autonomy, faster internal product creation, easier remote work, and better business understanding. PMU's team became more proactive and efficient using Elium.
Show More..

Elium helped Touring Club Switzerland (TCS) build a collaborative knowledge platform. TCS wanted to improve cross-team communication and information sharing. Elium provided a flexible social intranet... for easy document access and collaboration. The platform increased productivity for the communication team and broke down silos between locations. TCS staff now collaborate more and feel more connected across the organization.
Show More..

Elium helped Oversight, a hospitality startup, centralize knowledge and boost collaboration across independent hotels. Oversight faced lost information and poor teamwork due to scattered tools. Elium...'s knowledge sharing platform made it easy to find documents, share best practices, and onboard new hotels quickly. The result was stronger collaboration, more collective knowledge, and less time spent searching for information. Employees now engage more and share content easily across hotel teams.
Show More..

Elium helped Partoo manage knowledge as it grew from 50 to 400 employees. Partoo needed a better knowledge management system to replace its outdated WordPress wiki. Elium provided advanced search, au...tomated content validity, and analytics. These features made information easy to find and keep up to date. The solution supported Partoo's rapid growth and improved team collaboration.
Show More..