Latest Product Updates and Feature Enhancements on dunnhumby
New dunnhumby research shows the customer perspective of retail media
Dunnhumby released a study highlighting the importance of personalized retail media for enhancing shopper experiences. The research indicates that 91% of shoppers are comfortable with data capture if... it leads to relevant advertising. The study emphasizes the need for retailers to balance innovation with customer trust, suggesting that personalized pricing and in-store product suggestions are popular, while automation is viewed cautiously.
Costco Repeats as Canada's Top Grocery Retailer for 2025, dunnhumby Reports
Dunnhumby has named Costco as Canada's top grocery retailer for 2025 in its Retailer Preference Index (RPI). The study, analyzing customer and financial data, highlights Costco's strong performance i...n pricing and promotions. Maxi, Food Basics, and Real Canadian Superstore follow closely. The RPI provides insights for retailers to adjust strategies to meet customer needs.
dunnhumby Launches Incubation Program to Turn Bold Entrepreneurial Ideas into Scalable Innovation for Brands & Retailers
Dunnhumby has launched "dunnhumby Incubate," a program aimed at co-developing innovative technologies with startups in data science, AI, and retail tech. The program includes an Incubate Portal for e...xternal proposals and a dh Incubate Competition for internal innovation. It focuses on areas like AI-driven innovation and consumer insights, with an emphasis on sustainability and health.
Retail Loyalty Hits a Crossroad as Customer Expectations Outpace Program Evolution ...
Dunnhumby released a study highlighting the evolution of retail loyalty programs amid changing customer expectations. The report, "How to Keep Hold of Your Customers," emphasizes the need for persona...lization over traditional discounts. Retailers are urged to innovate to maintain customer retention, drawing inspiration from beauty and lifestyle brands. Dunnhumby's insights aim to guide retailers in enhancing loyalty strategies for improved business performance.
Strategic Partnerships and Integrations of dunnhumby
Augmodo + dunnhumby Forecast How Spatial AI Will Revolutionize Retail - Yahoo Finance
Dunnhumby and Augmodo have partnered to leverage spatial AI and augmented reality to transform retail experiences. This collaboration aims to personalize shopping and enhance store operations through... wearables and smart technology, offering real-time inventory tracking and customer insights. The initiative is set to revolutionize retail by integrating digital intelligence into physical spaces.
Leadership and Executive Team Updates at dunnhumby
New CEO at Dunnhumby | News
Dunnhumby has appointed Jamie Samaha as the new CEO, effective July 20, succeeding Josh Bottomley. Samaha, previously CEO at Reward, brings extensive experience in data, loyalty, and customer engagem...ent. Under Tesco's ownership, he aims to enhance Dunnhumby's role in supporting retailers and brands globally. Bottomley will assist in the transition until mid-July.
dunnhumby announces leadership transition as Jamie Samaha appointed Chief Executive Officer
Jamie Samaha has been appointed as the new CEO of dunnhumby, effective July 20, succeeding Josh Bottomley. With over 25 years of experience in customer intelligence and commerce media, Samaha aims to... lead dunnhumby into its next growth phase. Bottomley will assist in the transition period until mid-July.
Kiran Sheena departs dunnhumby for B2B Marketing Director role at Nectar360
Kiran Sheena, previously Head of Client Marketing at dunnhumby, has joined Nectar360 as B2B Marketing Director. Sheena's tenure at dunnhumby included significant achievements such as winning the Medi...a Brand of the Year award. Nectar360 operates the UK loyalty program Nectar and manages Sainsburys shopper marketing services.
Awards, Recognitions, and Industry Achievements of dunnhumby
dunnhumby recognised by Forrester as loyalty services Notable Provider
dunnhumby has been recognized by Forrester as a Notable Provider in the Loyalty Services Landscape for Q2 2026, highlighting its capabilities in customer understanding and loyalty program design. Thi...s recognition follows its previous inclusion as a Notable Vendor in Retail Planning Platforms by Forrester.
