Doxim CRM Overview

Doxim CRM centralizes customer information, boosting staff productivity and driving sales and marketing success for financial services. It supports banks and credit unions with pre-built flows and quick implementation.

Use Cases

Customers recommend Engagement Management, Onboarding, Campaign Management, as the business use cases that they have been most satisfied with while using Doxim CRM.

Other use cases:

  • Personalized Marketing
  • Customer Feedback Management
  • Workflow Management
  • Segmentation And Targeting
  • Digital Signature
  • Relationship Management
  • Contact List Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Doxim CRM.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Manage Risk
  • Improve ROI
  • Improve Efficiency
  • Improve Visibility
See all business priorities See less business priorities

Doxim CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Doxim CRM's features include Personalization, and Feedback Surveys. and Doxim CRM support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Doxim CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"Doxim committed to meet targets, and succeeded consistently. As an executive sponsor,I was very satisfied. In all areas Doxim met or exceeded expectations." - Ernie Nichiporik

Peer review evidence (same sources as the product rating summary)

"...Doxim s Customer Engagement Platform helps financial institutions transform their client experience, communicate effectively throughout the client lifecycle and improve cross-sell and upsell activities that drive increased wallet share...." Case Study TCU Financial Group
"...Doxim s client onboarding and transfer platform, along with e-signature integration may become an important part of Aviso Wealth s Technology roadmap in the future as well. ..." Case Study Aviso Wealth
"...The document generation feature enables staff to focus on the member rather than paperwork and the automation of the campaign manager helps managers get large amounts of task out quickly...." Peer review by Matt Hébert

Doxim CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Doxim CRM

Top Industries

  • Financial Services
  • Accounting
  • Banking

Popular in

Doxim CRM is popular in Financial Services, Accounting, and Banking and is widely used by

Doxim CRM Customer wins, Customer success stories, Case studies

How does Doxim CRM facilitate Engagement Management?

How efficiently Does Doxim CRM manage your Onboarding?

How does Doxim CRM address your Campaign Management Challenges?

How does Doxim CRM address your Personalized Marketing Challenges?

Why is Doxim CRM the best choice for Customer Feedback Management?

8 buyers and buying teams have used Cuspera to assess how well Doxim CRM solved their CRM needs. Cuspera uses 474 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Doxim CRM testimonial

Ernie Nichiporik

SVP, Operations & Service

Aviso Wealth

Doxim committed to meet targets, and succeeded consistently. As an executive sponsor,I was very satisfied. In all areas Doxim met or exceeded expectations. Testimonial By Ernie Nichiporik
Doxim CRM testimonial

Paul Hood

Senior Business Analyst, Westminster Savings

Westminster Savings

All told, the pilot turned out to be a resounding success. We are now expanding the solution within the leasing business unit as well as showcasing the benefits of Doxim document imaging to other departments. The interest is strong and I would anticipate that many other areas of the business will b...e looking to take advantage of this capability in the very near future.

Testimonial By Paul Hood
Doxim CRM testimonial

Amy Gertsma

V.P. Information Services, Encompass Credit Union

CUPS

Many Members have commented about the new graphics in our statement messages. So it’s very apparent that our new graphics based ads have much more impact than plain text ones. Testimonial By Amy Gertsma
CUSTOMERS TESTIMONIALS
Doxim CRM testimonial

Ernie Nichiporik

SVP, Operations & Service

Aviso Wealth

Doxim committed to meet targets, and succeeded consistently. As an executive sponsor,I was very satisfied. In all areas Doxim met or exceeded expectations. Testimonial By Ernie Nichiporik
Doxim CRM testimonial

Paul Hood

Senior Business Analyst, Westminster Savings

Westminster Savings

All told, the pilot turned out to be a resounding success. We are now expanding the solution within the leasing business unit as well as showcasing the benefits of Doxim document imaging to other departments. The interest is strong and I would anticipate that many other areas of the business will b...e looking to take advantage of this capability in the very near future.

Testimonial By Paul Hood
Doxim CRM testimonial

Amy Gertsma

V.P. Information Services, Encompass Credit Union

CUPS

Many Members have commented about the new graphics in our statement messages. So it’s very apparent that our new graphics based ads have much more impact than plain text ones. Testimonial By Amy Gertsma
 

Central Alabama Water - Utilities - Large

Central Alabama Water Selects Doxim to Enhance the Customer Payment ...

USA

Central Alabama Water, the largest water utility in Alabama, has selected Doxim's customer payment solution to enhance its customer payment experience. This strategic partnership, building on a 20-ye...ar relationship, will integrate Doxim's payment portal with existing communications solutions, offering omnichannel payment options and improving operational efficiency and customer engagement.

Read on →
 

Central Alabama Water - Utilities - Medium

Central Alabama Water Partners with Doxim to Revolutionize Customer ...

Birmingham, USA

Central Alabama Water has partnered with Doxim to adopt its customer payment solution, enhancing payment methods for residents. The integration offers omnichannel options like online, mobile, and in-...person payments, improving customer engagement and operational efficiency. This collaboration aims to streamline billing processes and provide flexible payment solutions, setting a benchmark for utility services.

Read on →
 

Central Alabama Water - Utilities - Large

Central Alabama Water Selects Doxim to Enhance the Customer Payment Experience

USA

Central Alabama Water has selected Doxim's customer payment solution to enhance its payment processing capabilities. The utility will integrate Doxim's payment portal with its existing customer commu...nications management system, offering flexible payment options like online, mobile, and in-person payments. This adoption aims to streamline operations, improve efficiency, and enhance customer engagement by providing a seamless billing-to-payment experience.

Read on →

leading Canadian-based global financial institution - Banking - Very Large

Doxim's Customer Communications Management (CCM) platform helped a leading Canadian-based global financial institution improve secure electronic communications. The bank serves over 11 million client...s worldwide. 8 million users enrolled in Doxim CORE360 for communications. 2.4 million users get at least one message each month. Doxim CCM supports statements, payment confirmations, alerts, email, SMS, and voice response.

PenFinancial - Financial Services

Doxim eStatements helped PenFinancial cut costs. The credit union used eStatements to replace paper statements. This move led to significant savings. The case study highlights the benefits of digital... document delivery for financial services.

InFirst Federal Credit Union - Banking - Medium

Doxim Email Marketing helped InFirst Federal Credit Union boost cross-sell efforts. The credit union needed a cost-effective way to reach members across the U.S. Traditional marketing was too expensi...ve and not effective. With Doxim, InFirst grew deposit accounts by 24% and loan accounts by 190%. They also cut their marketing budget by 40%.

lightning

Peers used Doxim CRM for engagement management and onboarding

Doxim CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.78/5 ★

Read Reviews (63)
Analytics

4.59/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.78/5 ★

Read Reviews (63)
Analytics

4.59/5 ★

Read Reviews (11)

Software Failure Risk Guidance

?

for Doxim CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Doxim CRM

Doxim Inc News

Partnership

NASCO and Doxim Partner to Modernize Health Plan Administration and Improve Communications

NASCO and Doxim have formed a strategic partnership to modernize health plan administration and improve communications. This collaboration combines NASCO's health plan administration expertise with Doxim's omnichannel communications capabilities, aiming to enhance operational efficiency and deliver personalized member experiences. The partnership supports digital transformation and seamless integration of healthcare communications.

Partnership

NASCO and Doxim Partner to Modernize Health Plan Administration and Improve Communications

Doxim and NASCO have formed a strategic partnership to modernize health plan administration and improve communications. This collaboration combines NASCO's healthcare administration expertise with Doxim's omnichannel communications capabilities, aiming to enhance operational efficiency and deliver personalized experiences for health plan members.

Awards

Doxim Recognized in DOCUMENT Strategy Media's HOT COMPANIES 2026-27

Doxim has been recognized in Document Strategy Media's HOT COMPANIES 2026-27 issue for its expertise in customer communications, digital engagement, payments, and AI in highly regulated industries. This recognition highlights Doxim's commitment to simplifying complexity and enhancing customer engagement in financial services, utilities, insurance, and healthcare.

Executive

Doxim Scales Utility Payments Team to Support Rapid Market Growth - PR Newswire

Doxim has expanded its utility payments team to enhance its omnichannel billing-to-payments solutions for utilities. This strategic hiring of industry experts aims to address the growing need for secure and flexible payment options, improving customer experiences. The expansion reflects Doxim's commitment to delivering integrated communications solutions that simplify operations for utility providers.

Doxim Inc Profile

Company Name

Doxim Inc

Company Website

https://www.doxim.com/

HQ Location

220 Spring St, Herndon, Virginia 20170, US

Employees

501-1000

Social

Financials

M&A