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DialOnce: Reviews, Testimonials and Expert Opinions

4.29 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(15)

AI Customer Service Agents

Failure Risk for DialOnce ?

DialOnce Overview

DialOnce provides an omnichannel chatbot enhanced with generative AI to manage customer interactions. The software directs clients to the best resolution channel.

Here's the scoop on DialOnce! We've gathered over 15 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

DialOnce, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if DialOnce is right for your needs? Our Cuspera AI engine can evaluate how DialOnce fits your specific business needs, industry, and context. Get your personalized assessment report today.

DialOnce supports business activities such as:

Proposal & Quote Management
Lead Qualification: Intent

DialOnce can help you with many business goals, such as Enhance Customer Relationships.

Reviews

"...We try this solution to propose something different to our client in insurance sector...." Peer review by Gaelle O., Project Manager

DialOnce Reviews

11 buyers and buying teams have used Cuspera to assess how well DialOnce solved their Contact Center Software needs. Cuspera uses 15 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using DialOnce.

See all business priorities

Use Cases

Peers recommend Proposal & Quote Management , Lead Qualification: Intent , as the business use cases that they have been most satisfied while using DialOnce.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Proposal & Quote Management	4.28/5 ★ Read Reviews (3)	"...We propose solutions for companies facing 3 majors issues: customer experience, cost and digital transformation...." Peer review from Dial Once
Lead Qualification: Intent	3.24/5 ★ Read Reviews (1)	"...: Les solutions experte dans la qualification des intentions : chatbot, voicebot, SVI, FAQ Dynamique......" dialonce : Orchestrateur Omnicanal

PEER EXPERIENCES
Proposal & Quote Management	4.28/5 ★ Read Reviews (3)
"...We propose solutions for companies facing 3 majors issues: customer experience, cost and digital transformation...." Peer review from Dial Once
Lead Qualification: Intent	3.24/5 ★ Read Reviews (1)
"...: Les solutions experte dans la qualification des intentions : chatbot, voicebot, SVI, FAQ Dynamique......" dialonce : Orchestrateur Omnicanal

Case Studies

COMPANY	CASE STUDIES
Crédit Foncier	CASE STUDY Crédit Foncier DialOnce SVI Visuel helped Crédit Foncier reduce call volume by 5%. The bank wanted to improve customer satisfaction and lower advisor workload. They used digital tools to create self-service paths for clients. After 8 months, 91% of customers used the new system, and over 50% resolved issues on th...eir own. The solution also gave Crédit Foncier better insights into customer journeys. Read More
Engie	CASE STUDY Engie Engie used the SVI Visuel solution from DialOnce to unify its customer contact channels. The challenge was to handle a high volume of calls and multiple contact numbers while improving the digital experience. Engie implemented the SVI Visuel on its website, via SMS during calls, and through mobile ...partner apps. This allowed customers to access optimized interfaces, find alternatives to waiting, and send emails when agents were unavailable. The project aimed to create a seamless, omnichannel customer experience. Read More
Crédit Agricole Nord de France	CASE STUDY Crédit Agricole Nord de France DialOnce SVI Visuel helped Crédit Agricole Nord de France manage a surge in customer calls after launching a new client portal. The bank faced a drop in call answer rates from 80-85% to 40-50%. After deploying DialOnce, they created custom selfcare scenarios for callers. In just two and a half mont...hs, the call answer rate improved by 20 points, reaching 60-80%. The solution also reduced repeat calls and let more customers solve issues on their own. Read More

Based on peer insights

Cuspera recommends DialOnce for

	Use Cases	Proposal & Quote Management , Lead Qualification: Intent
	Business Priority	Enhance Customer Relationships

IT and Other Capabilities

for DialOnce

Low
Medium
High

CAPABILITIES (DATA)	RATINGS AND REVIEWS

CAPABILITIES (DATA)	RATINGS AND REVIEWS

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.77/5 ★ Read Reviews (4)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	3.77/5 ★ Read Reviews (4)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.42/5 ★ Read Reviews (1)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.42/5 ★ Read Reviews (1)

Software Failure Risk Guidance

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for DialOnce

Top Failure Risks for DialOnce

Vendor Profile Details

Company Name

DialOnce

Company Website

https://dialonce.ai/fr/

HQ Location

58 Avenue de Wagram, Paris, 75017, FR

Employees

11-50

Social

Financials

PRIVATE