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Consumer Services Case Studies and Success Stories with Deepgram
CASE STUDY Abby Connect
Deepgram's speech-to-text API helped Abby Connect launch an AI Receptionist. Abby Connect used Deepgram for real-time and pre-recorded call transcription. The solution improved QA productivity by 5x ...and reduced audit time by 30%. Abby Connect now handles over 100,000 calls monthly. The new AI Receptionist product created a new revenue stream and improved service efficiency.
Government Administration Case Studies and Success Stories with Deepgram
CASE STUDY NASA
Deepgram's speech-to-text API helped NASA solve the problem of noisy audio from space missions. NASA needed at least 80% word recognition rate for useful transcripts, but other solutions failed to me...et this. Deepgram created a tailored model for space-to-ground communications, reaching up to 89.6% accuracy. NASA now uses Deepgram for four use cases, including mission communications and astronaut training. The solution allows NASA to quickly search mission audio and improve safety and efficiency.
Marketing and Advertising Case Studies and Success Stories with Deepgram
CASE STUDY CallTrackingMetrics
Deepgram helped CallTrackingMetrics improve call transcription accuracy for their contact center and call tracking solutions. Before Deepgram, 40% of call transcriptions were too inaccurate for relia...ble analytics. With Deepgram’s speech-to-text API, CallTrackingMetrics achieved over 90% accuracy. This led to better customer conversation analytics and improved agent training. The solution also provided faster speed, lower latency, and stronger security.
Wistia used Deepgram's speech-to-text API to improve video captioning for their video marketing platform. They needed accurate, fast, and cost-effective transcription to meet customer demand for capt...ions. Deepgram's Nova-2 STT model provided 30% lower word error rate, up to 40x faster speed, and 3-5x lower cost than competitors. Integration was quick and easy through AWS Marketplace. Wistia improved transcription accuracy and engagement for their customers.
Podsights used Deepgram's speech-to-text technology to improve podcast advertising attribution. The challenge was to connect podcast engagement directly to sales, replacing unreliable methods like co...upon codes and vanity URLs. Podsights implemented pixel-based attribution and Deepgram's STT to track listener actions and ad compliance. This solution gave brands accurate data on podcast ad ROI. As a result, brands gained confidence in podcast advertising, leading to increased ad spend in the industry.
Telecommunications Case Studies and Success Stories with Deepgram
CASE STUDY Leading Cloud Communications Platform
Deepgram's speech-to-text platform helped a global cloud communications provider improve real-time call transcription. The company faced issues with their old in-house solution, including slow proces...sing, low accuracy, and high resource use. Deepgram integrated with AWS to deliver fast, accurate, and scalable transcription. The new system cut word error rate by 30%, reduced latency by 40 times, and lowered costs by 3-5 times. Fewer than two engineers now manage the solution, freeing resources for new product development.
CallTrackingMetrics improved customer insights with Deepgram, enhancing call tracking accuracy by 60%. This integration boosted marketing attribution and optimized communication in contact centers.
Tethr used Deepgram's AI-driven speech recognition to improve its speech analytics platform. Tethr wanted to unlock customer insights from voice data and needed accurate, fast, and scalable transcrip...tion. Deepgram provided Tethr with high-accuracy transcripts, helping Tethr deliver actionable customer experience insights. Tethr expects greater efficiency and fewer false positives with Deepgram. This partnership lets Tethr focus on building better NLP models and user experiences.
Revenue.io used Deepgram's Speech to Text API to improve sales conversation analysis. The challenge was to accurately transcribe industry-specific terms, product names, and sentiment words. Deepgram ...allowed Revenue.io to train custom speech models using their own audio data. This led to a dramatic increase in transcription accuracy. The solution required minimal resources and was completed within weeks.
Deepgram's Nova-2 speech-to-text model was integrated into Five9's IVA Studio to improve contact center AI. Five9 faced challenges with self-service channels due to low accuracy in transcribing alpha...numeric speech. Deepgram provided real-time, highly accurate transcriptions, especially for account and order numbers. This led to increased efficiency, higher self-service containment rates, and improved customer satisfaction. A major healthcare provider using Five9 doubled user authentication rates after the switch.
Sharpen used Deepgram's Speech to Text API to improve their contact center platform. They needed better automatic speech recognition (ASR) after their old solution gave poor transcription quality. De...epgram's deep learning model gave Sharpen much more accurate and faster transcriptions. The custom model feature helped Sharpen's customers get even better results. Sharpen saw a big difference in quality compared to their previous ASR tool.
Deepgram's speech-to-text platform helped MaxContact improve call center efficiency. MaxContact needed accurate transcriptions for their Speech Analytics platform to support compliance and agent trai...ning. Deepgram delivered superior transcription accuracy and was easy to integrate. The solution increased transcription accuracy, improved agent training, and enhanced compliance. MaxContact now offers better analytics and customer service with Deepgram's technology.
Deepgram's speech to text API helps Elerian AI build human-like voicebots for call centers. Elerian AI needed accurate, real-time speech recognition for many accents and dialects, especially in South... Africa. Deepgram provided custom speech models with over 90% accuracy and less than 300-millisecond lag. This improved Elerian AI's digital agents, making them more natural and productive. The solution also supports on-premises deployment for better data security.
BIGVU uses Deepgram's Speech to Text API to create fast and accurate video captions. BIGVU needed a quick and cost-effective transcription solution to improve user experience and reduce wait times. D...eepgram's API integration cut transcription latency by 58%. This led to better customer experience, higher user engagement, and improved retention for BIGVU's video creation platform.
Deepgram helped Red Box improve audio capture and transcription for enterprise customers. Red Box needed a scalable, customizable ASR platform for high-profile clients, including top banks and large ...call centers. Deepgram delivered unmatched accuracy, speed, and customization. The platform reduced compute needs and supported up to 300 real-time streams on one GPU. Red Box saw better compliance, training, and customer experience with Deepgram's AI speech platform.
Deepgram’s Speech to Text API helps Nytro.ai improve its Pitch Intelligence platform. Nytro.ai needed fast and accurate transcription to assess sales reps’ pitch performance. Other solutions only rea...ched 75% to 80% accuracy, but Deepgram delivered 90% to 92% accuracy with reliable speed. Nytro.ai can now give better feedback to sales reps and get them ready to pitch faster. Deepgram is a key partner for Nytro.ai’s ongoing innovation.
Deepgram’s AI Speech Recognition helps UpdateAI capture action items in real-time during online meetings. UpdateAI needed fast and accurate transcription to build their action item engine for custome...r success teams. They tested six providers and chose Deepgram for its speed and accuracy. With Deepgram, UpdateAI’s AI engine finds and highlights action items from meeting transcripts. Their data scientists keep improving detection accuracy for better results.
Deepgram helps Creovai turn speech into text for better customer insights. Creovai uses Deepgram’s AI speech recognition to transcribe customer calls. This lets Creovai’s clients find hidden trends i...n voice data. Creovai chose Deepgram for its accuracy and speed. The partnership helps Creovai deliver actionable insights and improve customer experience.
Hospital & Health Care Case Studies and Success Stories with Deepgram
CASE STUDY Leading medical technology transcription platform
Deepgram’s speech-to-text API, using the Nova-3 Medical model on AWS, helped a leading medical transcription platform. The platform needed fast, accurate, and affordable medical transcriptions. Deepg...ram delivered 30% lower word error rate, 40x faster transcription, and cut costs by up to 90%. Physicians quickly adopted the solution, saving hours each week. The platform saw better patient documentation and higher efficiency.
Other Industry Case Studies and Success Stories with Deepgram
CASE STUDY Humach
Humach uses Deepgram to improve customer experiences in sales and support. The company combines human expertise with technology. Deepgram helps Humach deliver better service. The focus is on using AI... for sales and support.
