Conversational AI Cloud Overview
Conversational AI Cloud from CM.com addresses the challenge of automating customer interactions by offering a no-code solution for building AI chatbots. This platform empowers businesses to enhance customer support efficiency by enabling the design and deployment of chatbots across various channels through a single application. Key features include customizable chatbot interfaces that allow users to maintain control over their customer engagement strategies. By eliminating the need for coding, the platform reduces the complexity of chatbot integration, streamlining the process for service agents. This solution is particularly beneficial for businesses seeking to alleviate service pressure while maintaining high levels of customer engagement.
Use Cases
Customers recommend Engagement Management, Advertisement, Knowledge Management, as the business use cases that they have been most satisfied with while using Conversational AI Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Conversational AI Cloud.
Conversational AI Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Conversational AI Cloud works with different mediums / channels such as Display Advertisement. Website. Social Media etc.
Conversational AI Cloud's features include Personalization. and Conversational AI Cloud support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Conversational AI Cloud analytics capabilities include Custom Reports, and Analytics.
Reviews
"...DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device...." Peer review
Conversational AI Cloud, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
DigitalCX is a conversation platform for customer engagement, problem-solving, and transaction completion. It increases customer satisfaction, decreases call volume, and improves conversion rates.
Comprehensive Insights on Conversational AI Cloud Use Cases
What solutions does Conversational AI Cloud provide for Engagement Management?
How does Conversational AI Cloud facilitate Advertisement?
What Are the key features of Conversational AI Cloud for Knowledge Management?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Conversational AI Cloud solved their Help Desk needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Conversational AI Cloud for engagement management and advertisement
Conversational AI Cloud Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Conversational AI Cloud
Top Failure Risks for Conversational AI Cloud
CM.com News
CM.com unveils improved financial targets and introduces Voice AI Agents
CM.com has updated its financial targets, aiming for accelerated growth and improved profitability. The company also announced the launch of Voice AI Agents, expanding its AI-driven customer engagement portfolio. This move strengthens CM.com's position in conversational AI and automation for enterprise customer service.
CM.com Profile
Company Name
CM.com
Company Website
https://www.cm.com/HQ Location
Rotterdam, Zuid-Holland 3068 AV, NL
Employees
101-250
Social
Financials
PRIVATE
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