Conversational AI Cloud Overview

Conversational AI Cloud from CM.com addresses the challenge of automating customer interactions by offering a no-code solution for building AI chatbots. This platform empowers businesses to enhance customer support efficiency by enabling the design and deployment of chatbots across various channels through a single application. Key features include customizable chatbot interfaces that allow users to maintain control over their customer engagement strategies. By eliminating the need for coding, the platform reduces the complexity of chatbot integration, streamlining the process for service agents. This solution is particularly beneficial for businesses seeking to alleviate service pressure while maintaining high levels of customer engagement.

Use Cases

Customers recommend Engagement Management, Advertisement, Knowledge Management, as the business use cases that they have been most satisfied with while using Conversational AI Cloud.

Other use cases:

  • Helpdesk Management
  • Proposal & Quote Management
  • Channel Marketing
  • Conversion Management
  • Content Management
  • Collaboration
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Conversational AI Cloud.

Other priorities:

  • Increase Sales & Revenue
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Conversational AI Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Conversational AI Cloud works with different mediums / channels such as Display Advertisement. Website. Social Media etc.

Conversational AI Cloud's features include Personalization. and Conversational AI Cloud support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Conversational AI Cloud analytics capabilities include Custom Reports, and Analytics.

Reviews

"...DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device...." Peer review

Peer review evidence (same sources as the product rating summary)

"...DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device...." Peer review
"...The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content...." DigitalCX the conversation platform to get the customer s job done
"...Central knowledge management base DigitalCX has replaced the cluttered knowledge management base of a major telco company...." DigitalCX the conversation platform to get the customer s job done

Conversational AI Cloud, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DigitalCX is a conversation platform for customer engagement, problem-solving, and transaction completion. It increases customer satisfaction, decreases call volume, and improves conversion rates.

Conversational AI Cloud Customer wins, Customer success stories, Case studies

How can Conversational AI Cloud enhance your Engagement Management process?

How can Conversational AI Cloud enhance your Knowledge Management process?

11 buyers and buying teams have used Cuspera to assess how well Conversational AI Cloud solved their Help Desk needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Radius Payment Solutions - Financial Services - Large

Crewe, UK

Radius Payment Solutions used CM.com to connect with mobile customers using WhatsApp for Business and SMS. They needed a fast, easy way to reach customers who are always on the move. CM.com integrate...d WhatsApp with their CRM, letting agents respond quickly and keep full chat histories. After launch in Germany, Italy, and Portugal, they received thousands of WhatsApp messages weekly. Customers found it quicker and more convenient, and Radius saw more efficient customer service and better engagement.

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KFC - Restaurants - Very Large

Louisville, USA

KFC used CM.com to launch a WhatsApp chat ordering channel in South Africa. The goal was to reach young consumers with a cost-effective, digital solution. CM.com provided the WhatsApp Business API, e...nabling automated, natural language ordering. The new channel made ordering easier and more accessible, driving high engagement and rapid growth. KFC saw increased transactional activity and needed to upgrade capacity to meet demand.

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Tantan - Internet - Large

Beijing, China

Tantan used CM.com mobile messaging to boost user engagement. The dating app wanted more international users and higher platform activity. By sending text messages, Tantan increased the number of ret...urning users to 80%. The app focused on safe, accessible communication and user monitoring. Tantan became a top dating platform in Asia with these changes.

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Takeaway.com - Food & Beverages - Very Large

Amsterdam, Netherlands

Takeaway.com used CM.com’s SMS Gateway and SIP Trunking to improve order notifications and reduce call costs. The platform connects over 19.5 million consumers with 53,000 restaurants in 11 countries.... SMS alerts inform customers when orders are received and when food will arrive, reducing support calls. Using CM.com’s SIP Trunking, Takeaway.com cut call costs by nearly 40% per year. The partnership ensures reliable communication and supports Takeaway.com’s growth in online food delivery.

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Sushi Shop - Food & Beverages - Large

Paris, France

Sushi Shop uses CM.com to send millions of SMS messages each month for customer support and loyalty programs. The company needed a partner to help with international growth across 12 countries. CM.co...m provided reliable messaging and campaign support, adapting to local needs and integrating with tools like WhatsApp Business. This partnership helped Sushi Shop engage customers and manage communication during crises. The focus is on conversational channels for better customer relationships.

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Rich Products Corporation Africa - Food & Beverages - Large

Buffalo, USA

Rich Products Corporation Africa used CM.com’s cloud communication tools to improve customer service. They launched a WhatsApp Business chatbot for direct engagement and self-service. Customers can e...xplore products, get recipes, and receive support through WhatsApp. When needed, conversations move from the bot to a human agent using Mobile Service Cloud. Rich’s also sends bulk SMS and WhatsApp campaigns to keep customers and employees informed. This multichannel approach helps Rich’s connect with customers on their preferred platforms.

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lightning

Peers used Conversational AI Cloud for engagement management and advertisement

Conversational AI Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (10)
Custom Reports

4.11/5 ★

Read Reviews (19)
Analytics

3.65/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5 ★

Read Reviews (10)
Custom Reports

4.11/5 ★

Read Reviews (19)
Analytics

3.65/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Conversational AI Cloud

Top Failure Risks for Conversational AI Cloud

CM.com News

Product

CM.com is Meta Premier Partner for WhatsApp Business

CM.com has been recognized as a Meta Premier Partner for WhatsApp Business, highlighting its role in business messaging. This status grants CM.com early access to new WhatsApp Business features and support from Meta, enhancing its ability to integrate WhatsApp with other communication channels like SMS, email, and voice.

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Product

AI agents get memory, customer knowledge and context. CM.com introduces the Customer Context Platform for European AI agents.

CM.com has launched the Customer Context Platform, designed to enhance AI agents by integrating customer data, interaction history, and insights into a unified system. This platform enables AI to deliver personalized support and predictive intelligence, improving customer engagement and operational efficiency. The initiative reflects a European approach to AI, emphasizing transparency and data governance.

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Executive

CM com N : .com expands Executive Committee with appointment of Chief ...

CM.com expands its executive committee by appointing a new chief executive, enhancing its leadership team.

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Partnership

CM.com launches partner programme to meet growing demand for Halo platform

CM.com has introduced a partner program to address the increasing demand for its Halo platform. This initiative aims to expand CM.com's reach and enhance collaboration with partners, facilitating broader adoption of the Halo platform.

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CM.com Profile

Company Name

CM.com

Company Website

https://www.cm.com/

HQ Location

Rotterdam, Zuid-Holland 3068 AV, NL

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE