Cisco CUBE Analytics and Reporting Overview

Variphy streamlines Unified Communications analytics by offering a comprehensive platform for Call Detail Record (CDR) reporting and call analytics. It provides a centralized view of all CDR analytics and management solutions, enhancing visibility and insight into communication systems. Variphy's platform is designed to support diverse industry needs, from healthcare providers gaining visibility into Cisco phone systems to international banks improving caller experience insights. The platform's ability to configure parameters and handle unlimited data makes it a reliable choice for organizations seeking detailed call analytics. Variphy's quick deployment, with a trial launch possible in just 20 minutes, underscores its user-friendly nature and efficiency in delivering actionable insights.

Use Cases

Customers recommend Call Analytics, Social Media Analytics, Collaboration, as the business use cases that they have been most satisfied with while using Cisco CUBE Analytics and Reporting.

Other use cases:

  • Communication Management
  • Call Recording
  • Conference Call Management
  • Helpdesk Management
  • Tracking Contacts
  • Call Searching
  • Call Scoring
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Cisco CUBE Analytics and Reporting.

Other priorities:

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Cisco CUBE Analytics and Reporting Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco CUBE Analytics and Reporting works with different mediums / channels such as Phone Calls. and E-Mail.

Cisco CUBE Analytics and Reporting's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Cisco CUBE Analytics and Reporting support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Cisco CUBE Analytics and Reporting analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We currently leverage variphy to forecast staffing in our call center, monitor and return abandon calls, queue times, agent availability, call length, auto attendant navigation times and more...." Peer review by Verified Reviewer, Hospital & Health Care

Cisco CUBE Analytics and Reporting, CARTO Platform, Hevo, Skyvia Platform, Phocas, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cisco-cdr-reporting is enhanced by Variphy’s Call Analytics solution, offering quick call detail searches and comprehensive call flow insights. Users can track performance metrics, including busy hours, hunt groups, and answer rates.

Popular Business Setting

for Cisco CUBE Analytics and Reporting

Top Industries

  • Hospital & Health Care
  • Health, Wellness and Fitness
  • Automotive

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Cisco CUBE Analytics and Reporting is popular in Hospital & Health Care, Health, Wellness And Fitness, and Automotive and is widely used by Enterprise, Large Enterprise, and Mid Market.

Cisco CUBE Analytics and Reporting Customer wins, Customer success stories, Case studies

What makes Cisco CUBE Analytics and Reporting ideal for Call Analytics?

How does Cisco CUBE Analytics and Reporting facilitate Social Media Analytics?

What makes Cisco CUBE Analytics and Reporting ideal for Collaboration?

How can Cisco CUBE Analytics and Reporting optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Cisco CUBE Analytics and Reporting solved their Business Intelligence needs. Cuspera uses 1074 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

The University of Winnipeg - Education - Education

The University of Winnipeg used Variphy analytics and reporting to stop toll fraud. The solution helped the university save thousands of dollars in potential charges. Variphy provided clear call repo...rting and unified communications analytics. The university improved security and gained better insight into their voice infrastructure. This case shows the value of analytics for preventing telecom fraud.

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Kelsey-Seybold Clinic - Hospital & Health Care - Hospital & Health Care

Kelsey-Seybold Clinic struggled to pull CDR data and create reports. Non-technical executives found the reports hard to understand. Variphy made it easier to access and interpret call data. The solut...ion improved reporting for leadership. Executives now get clear, useful information from call reports.

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TrueBlue - Information Technology And Services - Information Technology and Services

TrueBlue needed a reliable reporting solution for 7,000 endpoints across several clusters. They chose Variphy to manage unified communications analytics and call reporting. Variphy helped TrueBlue ga...in better visibility and control over their voice infrastructure. The solution supported multiple platforms, including Cisco, Webex, Zoom, and Microsoft Teams. TrueBlue improved their reporting and management of voice systems with Variphy.

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University Hospitals of Cleveland - Hospital & Health Care - Hospital & Health Care

University Hospitals of Cleveland needed to manage a large network. They chose Variphy to help with this challenge. Variphy provided tools for unified communications analytics and call reporting. The... solution helped the hospital manage their voice infrastructure. This improved network management for the healthcare provider.

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Midland Health - Hospital & Health Care - Hospital & Health Care

Midland Health struggled to pull CDR data. Reports were hard for non-technical leaders to read. Variphy Voice made it easy to get call data. Executives now understand reports quickly. The process is ...faster and simpler for everyone.

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Carolina Cat - Automotive - Automotive

Carolina Cat needed better visibility into their Cisco UC platform. They wanted to measure and optimize call interactions. Variphy Voice helped them track performance and analyze call data. This impr...oved their ability to manage communications. Carolina Cat gained insights to optimize their unified communications system.

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Frequently Asked Questions(FAQ)

for Cisco CUBE Analytics and Reporting

What are the top features of Cisco CUBE Analytics and Reporting?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Cisco CUBE Analytics and Reporting.

Who uses Cisco CUBE Analytics and Reporting?

Cisco CUBE Analytics and Reporting is used by Hospital & Health Care, Health, Wellness And Fitness and Automotive among other industries.

What are Cisco CUBE Analytics and Reporting alternatives?

CARTO Platform, Hevo, Skyvia Platform and Phocas are popular alternatives for Cisco CUBE Analytics and Reporting.

Where is Cisco CUBE Analytics and Reporting located?

Cisco CUBE Analytics and Reporting is headquartered at 722 Old Jonas Hill Rd, Lafayette, CA 94549, US.
lightning

Peers used Cisco CUBE Analytics and Reporting for call analytics and social media analytics

Cisco CUBE Analytics and Reporting Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.67/5 ★

Read Reviews (165)
Custom Reports

4.36/5 ★

Read Reviews (315)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.67/5 ★

Read Reviews (165)
Custom Reports

4.36/5 ★

Read Reviews (315)

Software Failure Risk Guidance

?

for Cisco CUBE Analytics and Reporting

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco CUBE Analytics and Reporting

Variphy, Inc. News

M&A

Valsoft Corporation Expands Unified Communications Portfolio with the Acquisition of Variphy - Yahoo Finance

Valsoft Corporation has acquired Variphy, a California-based provider of unified communications analytics and management solutions. This acquisition allows Variphy to leverage Valsoft's resources to enhance innovation and expand its customer base while maintaining its operational autonomy. Variphy will join the Lighthouse Software Group, benefiting from shared expertise and resources.

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Product

Variphy Introduces Support for Microsoft Teams DID Management

Variphy has launched new support for Microsoft Teams direct inward dialing (DID) management. This update enables organizations to manage and analyze Teams DID assignments within Variphys call analytics platform. The integration streamlines number administration and enhances unified communications reporting for enterprises using Microsoft Teams.

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Product

Variphy Introduces Support for Microsoft Teams DID Management - ACCESS Newswire

Variphy launched a new Direct Inward Dialing (DID) management integration for Microsoft Teams Phone. The solution provides centralized DID management, real-time number inventory visibility, automated assignment workflows, and advanced analytics. Enterprises can now efficiently control and scale their Teams-based telephony infrastructure with streamlined number management and reporting.

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Product

Variphy Introduces CUBE CDR Reporting and Analytics in Variphy Cloud for Greater Granularity

Variphy introduces CUBE CDR Reporting and Analytics in Variphy Cloud for enhanced data granularity.

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Variphy, Inc. Profile

Company Name

Variphy, Inc.

Company Website

https://www.variphy.com/

HQ Location

722 Old Jonas Hill Rd, Lafayette, CA 94549, US

Employees

11-50

Social

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Financials

PRIVATE