ChargeOn: Product updates, Customer stories, and Insights | 2026 Cuspera

Salesforce Sales Cloud and Lightning web components helped a financial services provider improve client data management. The company needed better document handling, custom pages, and easier navigati...on. Cyntexa built custom objects and Lightning web component tabs for clients and documents. The new system made it easier to create, edit, and organize client records and documents. This led to higher customer satisfaction, more lead conversions, and increased time spent on the application.
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Salesforce Health Cloud helped a leading UK healthcare provider boost customer satisfaction by 65%. The provider faced issues with patient awareness, real-time data, and appointment management. Cynte...xa implemented real-time data integration, appointment scheduling, and personalized care plans. Doctors now access patient data instantly and make faster decisions. Staff workload dropped and patient engagement improved.
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Salesforce Financial Services Cloud helped a US fintech firm boost user adoption by 86%. The company struggled with disconnected systems, high costs, and weak customer connections. Cyntexa unified th...eir sales and service teams on one platform, migrating over 20 million records. The solution cut costs, improved ROI, and gave agents a 360-degree customer view. The firm now makes better decisions and delivers stronger customer engagement.
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Salesforce NPSP, Experience Cloud, and third-party integrations helped a U.S. conservation nonprofit cut grant reporting time by 70%. Automated data sync and real-time dashboards improved sponsor tra...nsparency and partner retention. Volunteer skills matching boosted project participation. Event data integration increased donor engagement. Ongoing Salesforce managed services ensured continuous improvement and 24/7 support.
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ServiceNow Project Portfolio Management (PPM) helped a global automotive leader fix project management issues. The company faced inconsistent project lifecycles, poor cost forecasting, and no real-ti...me portfolio view. Cyntexa implemented ServiceNow PPM to standardize processes, centralize financial planning, and improve resource management. Real-time dashboards gave executives better visibility. The company now has unified project data, improved budget accuracy, and better resource planning.
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Salesforce Service Cloud, Health Cloud, and Experience Cloud helped a North American medical device manufacturer connect service cases with device and patient data. The company faced challenges with ...siloed systems, manual regulatory workflows, and limited automation. Cyntexa integrated Salesforce solutions to automate compliance, unify case and device visibility, and enable omni-channel support. The result was faster, more personalized support, improved regulatory compliance, and greater self-service for patients and providers.
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