C-Desk Overview
cDesk offers a versatile helpdesk solution that serves as an intranet for companies, integrating service request management with asset management and project tracking. Its capabilities extend to complaint management, query handling, and customer support, making it a comprehensive tool for IT, HR, and administrative teams. The platform's features include a knowledge base, employee profiles, and a ticketing system, facilitating efficient internal communication and task management. Unique elements like a birthday calendar and photo gallery enhance employee engagement. The E-Logs feature acts as a digital logbook, while the notice board and chat functions support real-time updates and interactions. cDesk's web-based nature ensures easy access and customization, catering to diverse organizational needs.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Event Management, as the business use cases that they have been most satisfied with while using C-Desk.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using C-Desk.
C-Desk Use-Cases and Business Priorities: Customer Satisfaction Data
C-Desk works with different mediums / channels such as Promotions. Coupons. Chat etc.
C-Desk's features include Feedback Surveys, and Ticketing. and C-Desk support capabilities include 24/7 Support, Email Support, Chat Support, etc. also C-Desk analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System,..." Peer review by Deepak T., Customer Support Manager, Information Technology and Services
C-Desk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
C-Desk is a free, customizable helpdesk solution for organizations. It functions as an intranet system.
Popular Business Setting
for C-Desk
Top Industries
- Information Technology and Services
- Computer & Network Security
- Education
Popular in
- Mid Market
- Enterprise
- Small Business
C-Desk is popular in Information Technology And Services, Computer & Network Security, and Education and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on C-Desk Use Cases
What makes C-Desk ideal for Helpdesk Management?
Why is C-Desk the best choice for Knowledge Management?
How can C-Desk enhance your Sending & Publishing Communications process?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well C-Desk solved their Help Desk needs. Cuspera uses 155 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used C-Desk for helpdesk management and knowledge management
C-Desk Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for C-Desk
Top Failure Risks for C-Desk
C-Desk Technology Pvt. Ltd. Profile
Company Name
C-Desk Technology Pvt. Ltd.
Company Website
http://www.cdesk.in/HQ Location
L 401, Tex center, Near Narayan Plaza,, Chandivili, Off Saki Vihar Road, Andheri (E), Mumbai - 400 072.
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