Real-World Case Studies and Customer Success Stories with boost.ai

US credit union automates up to 15,000 internal interactions per month with conversational AI.

DNB automated 50% of online chat interactions in six months using boost.ai’s AI chatbot, improving efficiency and handling increased customer service traffic.

Tryg used conversational AI to improve customer service in Denmark, Norway, and Sweden. In Norway, the virtual agent Mia automated 80% of customer interactions. In Denmark, Rosa improved internal sup...port with a 95% accuracy rate. In Sweden, Ebbe was launched quickly during COVID-19 to assist with travel insurance.
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Tryg, a leading Nordic insurer, implemented conversational AI, improving customer experience and operational efficiency across Denmark, Norway, and Sweden, serving over 4 million customers effectivel...y.
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Ageas deployed a virtual agent in under four months, resolving 77% of FAQ-related chat inquiries on the first attempt, enhancing customer service efficiency.

Ageas used conversational AI to improve customer service. They resolved 77% of FAQ chats in the first conversation. The virtual agent was built in under 4 months. It handles about 10,000 interactions... per month. Ageas plans to expand its use of AI.
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Nordea uses AI to improve customer service. They have 12 virtual agents in four markets. The agents handle 90% of customer requests. Nova, their virtual agent, answers 2,300 banking questions. It has... a 95% resolution rate in Finland. Nordea serves 9 million private and 500,000 corporate customers.
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Boost.ai's conversational AI platform helped Michigan State University Federal Credit Union launch Fran, an AI agent. Fran handles over 20,000 requests per month and manages 75% of member conversatio...ns. The AI agent achieves a 98% resolution rate and covers more than 4,000 topics. Fran does the work of about 55 full-time employees. MSUFCU built a dedicated AI team to keep improving Fran and enhance member support.
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Boost.ai helped Íslandsbanki launch the Fróði virtual agent. The bank wanted to make banking more digital and reduce branch visits. Fróði automated 50% of all online chat traffic in just 6 months. 97...% of conversations were resolved successfully. 85-90% of customer feedback was positive. The chatbot was easy to implement and worked well in Icelandic.
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Boost.ai helped DNB, Scandinavia’s biggest bank, automate customer service with an AI chatbot called Aino. DNB needed to handle high chat volumes and free staff from repetitive work. In just six mont...hs, Aino automated over 50% of all online chat interactions and 20% of total customer service traffic. The virtual agent covered 2,500 topics from day one and handled 10,000+ daily automated interactions. Customer satisfaction scores reached a high of 68% in Q3 2020.
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DNB, Norway's largest bank, uses conversational AI to improve customer service. They implemented virtual agents like Aino and Juno. Aino automates over 50% of chat traffic. Juno helps agents access i...nformation quickly. Juno handles 80,000 conversations monthly and answered 2 million inquiries in 2022. This improved efficiency and customer experience.
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Íslandsbanki used boost.ai's platform to automate 50% of online traffic in 6 months. The AI mastered Icelandic in days. 85-90% of customers had a positive experience. They liked getting information w...ithout visiting a branch.
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Boost.ai's conversational AI platform helped SpareBank 1 Østlandet automate 28% of all customer inquiries. Their AI Agent, Ida, became the bank’s second-largest service channel, handling over 2.3 mil...lion conversations. Since December 2024, 10% of conversations used generative AI, showing fast adoption in a regulated banking environment. The solution reduced costs and pressure on human advisors. The bank worked closely with boost.ai to ensure compliance and safety, setting a new standard for AI in banking.
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DNB used AI chatbots to automate 20% of customer service. They created a virtual agent named Aino. Aino automated over 50% of chat traffic in six months. Customer satisfaction scores reached 68%. DNB... plans to expand AI chatbot use.
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Asker kommune uses AI to help 6,500 employees. They use a virtual agent called Tore. Tore answers questions 24/7. Employees are happy with Tore. Tore has a knowledge base of 2,600 topics.

Nordic public sector and healthcare organizations improved citizen quality of life using conversational AI, transforming traditionally analog systems through digital disruption during the pandemic.

How conversational AI helped Swedish citizens stay updated and informed during the pandemic.

Aker BP used a virtual agent named AkerAnna to help employees. The chatbot saves support staff 150 hours per week. It resolves 90% of all conversations successfully. AkerAnna handles over 2,000 conve...rsations weekly. It answers questions on more than 2,200 topics.
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Advania used boost.ai's conversational AI to lead in Iceland. They launched the first virtual agent in 2019. The agent was implemented in just three weeks. Advania helped Islandsbanki automate 50% of... chat traffic with a 97% resolution rate. They have launched seven virtual agents across various sectors.
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Telenor used Boost.ai's conversational AI to improve customer service. Their virtual agent, Telmi, offers over 20 integrations. It helps customers with tasks like upgrading data plans. Telmi exceeded... expectations in its first year, boosting customer satisfaction by over 20% and increasing revenue by up to 15%.
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Hallon used Berry, a conversational AI, to improve customer service. They cut customer service queues from months to minutes. Berry automated 65% of inquiries and handled 40,000 conversations monthly.... Hallon achieved a 90% resolution rate. They reduced email backlog and chat wait times, improving customer satisfaction.
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A1 Slovenia wanted to improve customer service and meet high customer expectations. Their old chatbot was not flexible and often lost context, causing customer drop-off. They worked with boost.ai to ...launch Lumi, an AI agent using generative AI. Lumi now handles over half of all customer interactions. A1 saw a 103-point increase in Net Promoter Score for customers using Lumi. Queries with generative AI are 70% less likely to need human help.
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