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Banking Case Studies and Customer Success Stories with boost.ai
MSU Federal Credit Union
- Banking
- Large
Boost. ai's conversational AI platform helped MSU Federal Credit Union launch a virtual agent in just 10 days. The AI...chatbot automated up to 15,000 internal employee interactions per month. Staff approval reached 100% after four weeks. The solution integrated with Sharepoint, making it easy for employees to access information. The project improved operational efficiency and onboarding for new staff.
Boost. ai's conversational AI platform helped SpareBank 1 Østlandet automate 28% of all customer inquiries. Their AI Agent, Ida, became...the bank’s second-largest service channel, handling over 2.3 million conversations. Since December 2024, 10% of conversations used generative AI, showing fast adoption in a regulated banking environment. The solution reduced costs and pressure on human advisors. The bank worked closely with boost.ai to ensure compliance and safety, setting a new standard for AI in banking.
Michigan State University Federal Credit Union (MSUFCU)
- Banking
Boost. ai's conversational AI platform helped Michigan State University Federal Credit Union launch Fran, an AI agent. Fran handles over...20,000 requests per month and manages 75% of member conversations. The AI agent achieves a 98% resolution rate and covers more than 4,000 topics. Fran does the work of about 55 full-time employees. MSUFCU built a dedicated AI team to keep improving Fran and enhance member support.
Boost. ai helped Íslandsbanki launch the Fróði virtual agent. The bank wanted to make banking more digital and reduce branch...visits. Fróði automated 50% of all online chat traffic in just 6 months. 97% of conversations were resolved successfully. 85-90% of customer feedback was positive. The chatbot was easy to implement and worked well in Icelandic.
Boost. ai helped DNB, Scandinavia’s biggest bank, automate customer service with an AI chatbot called Aino. DNB needed to handle...high chat volumes and free staff from repetitive work. In just six months, Aino automated over 50% of all online chat interactions and 20% of total customer service traffic. The virtual agent covered 2,500 topics from day one and handled 10,000+ daily automated interactions. Customer satisfaction scores reached a high of 68% in Q3 2020.
Íslandsbanki used boost. ai's platform to automate 50% of online traffic in 6 months. The AI mastered Icelandic in days....85-90% of customers had a positive experience. They liked getting information without visiting a branch.
Nordea uses AI to improve customer service. They have 12 virtual agents in four markets. The agents handle 90% of... customer requests. Nova, their virtual agent, answers 2,300 banking questions. It has a 95% resolution rate in Finland. Nordea serves 9 million private and 500,000 corporate customers.
DNB, Norway's largest bank, uses conversational AI to improve customer service. They implemented virtual agents like Aino and Juno. Aino... automates over 50% of chat traffic. Juno helps agents access information quickly. Juno handles 80,000 conversations monthly and answered 2 million inquiries in 2022. This improved efficiency and customer experience.
Boost. ai's conversational AI platform helped DNB automate 20% of all customer service traffic in six months. The Aino virtual...agent managed over 50% of online chat interactions and covered 2,500 topics from launch. DNB saw CSAT scores reach 68% and handled 10,000+ automated daily interactions. The bank reduced repetitive work for staff and improved customer experience with 24/7 support. DNB also used boost.ai for internal support, increasing productivity for employees.
Boost. ai's conversational AI platform helped Fibia, a large Danish fiber broadband provider, automate 53% of chat support. The AI...Agent cut escalation rates to 4.6% and increased positive customer feedback by over 20%. Chat durations dropped by three minutes, making support faster. The platform enabled Fibia to handle more inquiries with fewer resources. Support teams now focus on complex queries, while customers get quick, accurate answers.
A1 Slovenia wanted to improve customer service and meet high customer expectations. Their old chatbot was not flexible and often... lost context, causing customer drop-off. They worked with boost.ai to launch Lumi, an AI agent using generative AI. Lumi now handles over half of all customer interactions. A1 saw a 103-point increase in Net Promoter Score for customers using Lumi. Queries with generative AI are 70% less likely to need human help.
Hallon used Berry, a conversational AI, to improve customer service. They cut customer service queues from months to minutes. Berry... automated 65% of inquiries and handled 40,000 conversations monthly. Hallon achieved a 90% resolution rate. They reduced email backlog and chat wait times, improving customer satisfaction.
Telenor used Boost. ai's conversational AI to improve customer service. Their virtual agent, Telmi, offers over 20 integrations. It helps...customers with tasks like upgrading data plans. Telmi exceeded expectations in its first year, boosting customer satisfaction by over 20% and increasing revenue by up to 15%.
Insurance Case Studies and Customer Success Stories with boost.ai
Ageas
- Insurance
- Very Large
Boost. ai's conversational AI platform helped Ageas resolve 77% of FAQ chat inquiries in the first conversation. Ageas deployed the...virtual agent in under four months. Customer support staff, not IT, manage and update the bot. The solution supports 24/7 customer service and handles about 10,000 interactions monthly. This automation lets live agents focus on complex queries, improving service and efficiency.
Tryg used boost. ai's conversational AI platform to improve customer service and efficiency in Denmark, Norway, and Sweden. In Norway,...the Mia virtual agent automated 80% of customer cases and handled over 200,000 conversations in 2020. In Denmark, the Rosa agent answered 95% of internal support queries, helping 750 employees daily. In Sweden, Tryg launched the Ebbe agent in just 3 weeks to support customers during the COVID-19 pandemic. These solutions increased operational efficiency and customer satisfaction across all markets.
Västra Götaland region
- Government Administration
- Large
boost. ai's conversational AI platform helped the Västra Götaland region launch a Covid-19 virtual agent in just 6 days. The...chatbot automated over 800 conversations daily, reducing long wait times for citizens seeking pandemic information. Medical staff updated the bot without IT help, using a no-code builder. The solution improved access to public health info and freed up human agents for complex queries. The project later expanded to cover broader healthcare questions.
Asker kommune uses AI to help 6,500 employees. They use a virtual agent called Tore. Tore answers questions 24/7. Employees... are happy with Tore. Tore has a knowledge base of 2,600 topics.
Advania
- Information Technology And Services
- Large
Advania used the boost. ai conversational AI platform to launch Iceland's first virtual agent in 2019. The company faced skepticism...about AI handling the Icelandic language. Boost.ai's language-agnostic NLP enabled fast implementation, with the first chatbot live in just three weeks. Advania automated repetitive customer service tasks and integrated backend systems for clients. The solution helped Advania expand across banking, insurance, tourism, and public sector markets in Iceland.
Advania used boost. ai's conversational AI to lead in Iceland. They launched the first virtual agent in 2019. The agent...was implemented in just three weeks. Advania helped Islandsbanki automate 50% of chat traffic with a 97% resolution rate. They have launched seven virtual agents across various sectors.
Oil & Energy Case Studies and Customer Success Stories with boost.ai
Aker BP
- Oil & Energy
Aker BP used a virtual agent named AkerAnna to help employees. The chatbot saves support staff 150 hours per week.... It resolves 90% of all conversations successfully. AkerAnna handles over 2,000 conversations weekly. It answers questions on more than 2,200 topics.
Other Industry Case Studies and Success Stories with boost.ai
TourRadar
- Travel
- Medium
Boost. ai's conversational AI platform helped TourRadar automate 82% of customer inquiries and save over 780 hours monthly. The AI...Agent now deflects 80% of live chat traffic, up from 50%, and delivers 98% response accuracy. TourRadar's team can focus on complex cases while the AI handles routine support. The solution improved customer satisfaction and made support available 24/7.
Accenture to roll out Copilot to all 743, 000 employees in boost for ...
Microsoft will deploy its Copilot 365 AI assistant to all 743,000 Accenture employees, marking the largest enterprise deal for the chatbot. This move aims... to increase Microsoft's paying customer base for its AI offerings. Accenture reports significant productivity gains from the initial deployment, with 97% of employees completing tasks faster and 53% noting major productivity improvements.
Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network - MarTech Cube
Jack Henry has partnered with boost. ai to deploy AI agents across its banking network. This collaboration aims to automate...32% of inbound calls, enhancing customer experience and paving the way for broader AI integration in secure, user-authenticated scenarios.
Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network - PR Newswire
Jack Henry has chosen boost. ai to deploy conversational AI agents across its banking network. This partnership will enable Jack...Henrys financial institution clients to automate customer service and support functions using boost.ais enterprise-grade conversational AI platform. The integration aims to enhance digital banking experiences, streamline operations, and improve response times for banks and credit unions leveraging Jack Henrys technology ecosystem.
