Real-World Case Studies and Customer Success Stories with Aryza

Aryza Engage helped a leading UK digital retailer and financial services provider improve customer engagement in collections. The collections team used Aryza's conversational messaging platform with ...AI and live agents. 40% of customer conversations were completed with automated agents in three months. The company saw a 52% uplift in payment arrangements. 75% of conversations were completed by Aryza AI agents. There was a 34% increase in promises-to-pay.
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Aryza Engage helped Affinity Water improve customer engagement with conversational AI and SMS messaging. The company needed better ways to reach customers about service installations and incidents. A...ryza Engage enabled automated, immediate messaging, raising response rates from under 2% to over 20%. Engagement rates doubled. Teams now use the platform for campaign scheduling, incident alerts, customer support, and debt management. Webio integration led to faster, more accurate communication and freed up staff for complex issues.
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Aryza Engage helped Snap Finance improve customer collections with conversational messaging. Snap Finance used to rely on phone calls, which led to high costs and low engagement. Aryza Engage introdu...ced automated AI agents and SMS messaging, making it easier for customers to respond. Messaging performed three times better than phone calls. Agent visits dropped by 30%. The response rate for income and expenditure forms reached 60%.
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Aryza Control helps Intrum manage credit services in Belgium and the Netherlands. Intrum needed to adapt to changing regulations and technology in credit management. Aryza Control provides transparen...cy and supports integrated servicing solutions. Intrum uses Aryza Control to offer Collection As A Service. This helps Intrum meet client needs and aim for market leadership in the Benelux region.
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Aryza Engage helped a UK-based debt collection agency use WhatsApp Business API to improve customer contact. The agency wanted better inbound engagement and agent performance. Aryza Engage set up a c...onversational WhatsApp flow with automation, AI agents, and API integrations. Agents now handle three times more conversations than webchat. 58% of outbound messages are automated. Agents are happier using messaging than webchat.
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Aryza Insolv helped Debt Rainbow automate up to 60% of adviser work. Debt Rainbow used Aryza Insolv to cut operational costs and improve client service. The time to complete a fact find dropped from ...over an hour to 18 minutes. Advisors now spend more time on complex cases, and clients get a smoother journey. Debt Rainbow nearly doubled the number of clients advised and saw a fast return on investment. The system was easy to set up and went live in three days.
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Aryza Engage helped Hoist Finance launch WhatsApp for Business to improve customer engagement. The solution enabled real-time, conversational messaging and automated AI agents for outbound SMS. Agent...s could send forms and discuss payment plans with customers. Hoist Finance quickly transitioned agents to remote work, adding many remote agents in under an hour. The new channel increased customer engagement, allowed agents to manage more conversations, and sped up resolution times.
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Aryza Engage helped Oplo, a UK lender, improve customer engagement with conversational SMS. Oplo needed a fast way to handle a surge in customer queries during the pandemic. Aryza's AI messaging agen...ts automated conversations, letting customers manage payments without calling. The solution launched in days and let non-technical staff build conversation flows. Oplo saw a 70% response rate, 70% engagement via AI agents, and a 90% reduction in agent handling times.
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Aryza Control helps Riverty manage debt collection and automate order-to-cash processes. Riverty, a leading European fintech, uses Aryza Control to exchange collection data with bailiff offices. The ...company processes over 10 million new receivables each year, including 350,000 in the Netherlands, worth more than 2 billion euros. Aryza Control supports Riverty's digitalisation and automation goals, enabling efficient handling of high-volume, low-value claims. This solution helps Riverty balance client needs with social responsibility in debt collection.
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Aryza Control helped coeo, a fintech leader in credit management, drive digital transformation. After acquiring CIB and rebranding, coeo used Aryza Control for seamless data exchange with bailiffs an...d clients. The platform enabled rapid growth, process optimization, and transparent reporting. AI and data-driven tools improved customer contact and benchmarking. coeo became a market leader in the Netherlands by focusing on technology, customer focus, and continuous improvement.
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Aryza Engage helped a leading UK debt recovery and high court enforcement company solve high call volumes and long wait times. The company automated key call processes and combined letters with SMS a...nd WhatsApp. Conversational SMS chatbots led to a 76% increase in collections and a 45% response rate. WhatsApp integration reduced monthly calls by 26%. Aryza AI agents completed 89% of conversations, and live agents handled 15+ chats at once.
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Aryza Control helped Staedion improve credit management for over 36,000 homes. The company used Aryza's performance management tools to compare court bailiffs and streamline debt collection. Staedion... empowered customer service and focused on social collection policies. After implementing Aryza Control, rental arrears dropped by 25% and outstanding balances fell by 20% in two years. Staedion aims to continue these improvements in the future.
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Aryza Collect helped Bank Deutsches Kraftfahrzeuggewerbe (BDK) digitize its receivables management. BDK wanted faster, structured access to data and better task allocation. Aryza Collect provided aut...omated, team-specific task lists and standard workflows. Staff now work with central data and clear priorities. The process is more efficient and transparent. BDK saves time and reduces system switching.
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Aryza Collect helped Pinkcube manage accounts receivable as the company grew. Pinkcube needed faster, more reliable processes than their old system. Aryza Collect automated workflows, synced with Exa...ct accounting, and tracked debtor actions. The finance team saved time by monitoring processes instead of checking every invoice. The software made it easy to transfer files to collection partners. Pinkcube improved cash flow and gained better insight into payments.
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Aryza Lend helped Enpal manage its EasyFlex instalment model for solar and heat pump purchases. The platform automated payment processes, handled early repayments, and supported refinancing through e...xternal investors. Integration with Enpal’s systems and staff training ensured a smooth rollout. Now, thousands of instalment loans are managed efficiently. Enpal reports improved contract management and high customization to their needs.
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