Aryza Overview

Aryza offers global software solutions tailored for businesses managing the credit-debt cycle. It supports organizations in efficiently servicing customers at various stages, from initial credit assessment to debt recovery. Aryza's platform is designed to streamline processes, ensuring compliance and enhancing customer interactions. Businesses can leverage its capabilities to improve decision-making and operational efficiency, ultimately fostering better financial outcomes. Operating in 13 regions since 2002, Aryza's solutions are trusted by diverse industries seeking to optimize their credit management strategies.

Use Cases

Customers recommend Workflow Management, Customer Case Management, Performance Management, as the business use cases that they have been most satisfied with while using Aryza.

Other use cases:

  • Measuring Customer Satisfaction
  • Contract Management
  • Engaging And Following Up
  • Customise Loyalty Program
  • Loan Management
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Business Priorities

Manage Risk and Acquire Customers are the most popular business priorities that customers and associates have achieved using Aryza.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
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Aryza Use-Cases and Business Priorities: Customer Satisfaction Data

Collenda and Aryza offer global software solutions for businesses managing the credit-debt cycle. Customers are serviced at every stage efficiently.

Comprehensive Insights on Aryza Use Cases

How does Aryza address your Workflow Management Challenges?

How can Aryza enhance your Customer Case Management process?

11 buyers and buying teams have used Cuspera to assess how well Aryza solved their business needs. Cuspera uses 165 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Retail

CASE STUDY Leading UK integrated digital retailer and financial services provider

Aryza Engage helped a leading UK digital retailer and financial services provider improve customer engagement in collections. The collections team used Aryza's conversational messaging platform with ...AI and live agents. 40% of customer conversations were completed with automated agents in three months. The company saw a 52% uplift in payment arrangements. 75% of conversations were completed by Aryza AI agents. There was a 34% increase in promises-to-pay.

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Financial Services

CASE STUDY Oplo

Aryza Engage helped Oplo, a UK lender, improve customer engagement with conversational SMS. Oplo needed a fast way to handle a surge in customer queries during the pandemic. Aryza's AI messaging agen...ts automated conversations, letting customers manage payments without calling. The solution launched in days and let non-technical staff build conversation flows. Oplo saw a 70% response rate, 70% engagement via AI agents, and a 90% reduction in agent handling times.

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Financial Services

CASE STUDY Local Authority DCA (UK-based debt collection agency)

Aryza Engage helped a UK-based debt collection agency use WhatsApp Business API to improve customer contact. The agency wanted better inbound engagement and agent performance. Aryza Engage set up a c...onversational WhatsApp flow with automation, AI agents, and API integrations. Agents now handle three times more conversations than webchat. 58% of outbound messages are automated. Agents are happier using messaging than webchat.

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Financial Services

CASE STUDY Hoist Finance

Aryza Engage helped Hoist Finance launch WhatsApp for Business to improve customer engagement. The solution enabled real-time, conversational messaging and automated AI agents for outbound SMS. Agent...s could send forms and discuss payment plans with customers. Hoist Finance quickly transitioned agents to remote work, adding many remote agents in under an hour. The new channel increased customer engagement, allowed agents to manage more conversations, and sped up resolution times.

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Utilities

CASE STUDY Affinity Water

Aryza Engage helped Affinity Water improve customer engagement with conversational AI and SMS messaging. The company needed better ways to reach customers about service installations and incidents. A...ryza Engage enabled automated, immediate messaging, raising response rates from under 2% to over 20%. Engagement rates doubled. Teams now use the platform for campaign scheduling, incident alerts, customer support, and debt management. Webio integration led to faster, more accurate communication and freed up staff for complex issues.

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Financial Services

CASE STUDY Snap Finance

Aryza Engage helped Snap Finance improve customer collections with conversational messaging. Snap Finance used to rely on phone calls, which led to high costs and low engagement. Aryza Engage introdu...ced automated AI agents and SMS messaging, making it easier for customers to respond. Messaging performed three times better than phone calls. Agent visits dropped by 30%. The response rate for income and expenditure forms reached 60%.

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lightning

Peers used Aryza for workflow management and customer case management

Aryza Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.71/5 ★

Read Reviews (8)
Analytics

4.15/5 ★

Read Reviews (18)
Custom Reports

4.12/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.71/5 ★

Read Reviews (8)
Analytics

4.15/5 ★

Read Reviews (18)
Custom Reports

4.12/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for Aryza

Top Failure Risks for Aryza

Aryza Ltd. News

Customer

Lantern and Aryza agree customer support partnership - Credit Connect

Lantern has partnered with Aryza to integrate Aryza's Engage platform into its operations, aiming to enhance customer support in debt management. This collaboration focuses on modernizing Lantern's processes to provide empathetic and efficient service, improving communication and reducing agent workload.

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Product

Aryza launches new embedded lending solutions - The Paypers

Aryza has launched Aryza Originate and Aryza Lend, two cloud-hosted platforms designed to enhance the lending lifecycle. These solutions aim to provide a secure, digital, and automated experience, enabling businesses to implement Embedded Finance efficiently. Aryza Originate focuses on loan management, while Aryza Lend automates the lending cycle, streamlining operations and improving financial capabilities.

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M&A

Aryza acquires Webio - Credit Connect

Aryza has acquired Webio, expanding its portfolio in credit, collections, and insolvency technology. This acquisition strengthens Aryza's capabilities in digital customer engagement and automation for the financial services sector.

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M&A

Aryza acquires Webio for its conversational AI platform

Aryza, a Dublin-based SaaS provider specializing in credit and debt lifecycle management, has acquired conversational AI company Webio. Aryza will integrate Webios AI technology across its product suite, enhancing AI-powered solutions for collections and recovery. This move aims to strengthen Aryzas market position and expand AI capabilities for its enterprise clients.

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Aryza Ltd. Profile

Company Name

Aryza Ltd.

Company Website

https://www.aryza.com/

HQ Location

Robert-Bosch-Str. 1 40668 Meerbusch Germany

Employees

201-500

Social

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Financials

PRIVATE