Sinch Engage (formerly MessengerPeople) Overview

MessengerPeople HelpCenter serves as a comprehensive support platform for businesses leveraging MessengerPeople's services. It centralizes resources like FAQs, whitepapers, and tutorials, enabling users to maximize the potential of their customer experience management efforts. This platform caters to businesses seeking to enhance customer interactions through streamlined access to information and tools. A notable feature is its emphasis on quick-start guides and chatbot integration, which supports efficient onboarding and operational execution. With industry-relevant resources readily available, businesses can effectively address customer queries and optimize their communication strategies.

Use Cases

Customers recommend Communication Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sinch Engage (formerly MessengerPeople).

Other use cases:

  • Measuring Customer Satisfaction
  • Contact List Management
  • Training & Onboarding
  • Cross Selling
  • Contract Management
  • Customer Case Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Sinch Engage (formerly MessengerPeople).

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Sinch Engage (formerly MessengerPeople) Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch Engage (formerly MessengerPeople) works with different mediums / channels such as Chat. Whatsapp. Phone Calls etc.

Sinch Engage (formerly MessengerPeople)'s features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Sinch Engage (formerly MessengerPeople) support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sinch Engage (formerly MessengerPeople) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Start reducing support costs, raise productivity, and increase your customer satisfaction...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Then use the Unified Messaging API to send messages to WhatsApp, Telegram and Facebook Messenger via a single interface GDPR compliant, of course. ..." Messenger Communication Platform
"...MessengerPeople's Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through a live chat ticketing system...." Peer review
"...Exclusive insights: high costs for call center and delayed communication processes...." MessengerPeople

Sinch Engage (formerly MessengerPeople), Retently, Oracle Advertising and Customer Experience (CX), Tenfold, Insider One, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Messenger-communication-platform Sinch Engage enables businesses to utilize various messaging apps for marketing, sales, and customer service. A free trial is available to get started.

Popular Business Setting

for Sinch Engage (formerly MessengerPeople)

Top Industries

  • Health, Wellness and Fitness

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Sinch Engage (formerly MessengerPeople) is popular in Health, Wellness And Fitness, and is widely used by Enterprise, Mid Market, and Small Business.

Sinch Engage (formerly MessengerPeople) Customer wins, Customer success stories, Case studies

How can Sinch Engage (formerly MessengerPeople) optimize your Communication Management Workflow?

What Are the key features of Sinch Engage (formerly MessengerPeople) for Engagement Management?

How efficiently Does Sinch Engage (formerly MessengerPeople) manage your Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Sinch Engage (formerly MessengerPeople) solved their Customer Experience Management needs. Cuspera uses 392 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

RockBank - Financial Services - Small

How we built RockBank’s multichannel payment reminder flow with Cursor and Sinch

Sinch and Cursor collaborated to build RockBank's multichannel payment reminder system, integrating SMS, RCS, and email communications. This system enhances customer engagement and payment processing... efficiency. Sinch's APIs facilitated rapid deployment, emphasizing compliance and real-world testing. Sinch is also joining the SpaceXAI Partner Network to further expand its enterprise-grade communications infrastructure.

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Cursor

Sinch Q2 Growth Led by Americas as AI Partnerships and Leadership Changes Reshape Strategy

Sinch reported a 6% organic net sales growth in Q2, driven by strong performance in the Americas. The company entered a partnership with AI tool provider Cursor and secured multiple marquee customer ...wins. Sinch is positioning itself as a leading communications infrastructure provider for businesses adopting AI at scale, with industry recognition from Gartner, IDC, and Adobe.

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Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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SWETI Marketing - Marketing And Advertising - Small

USA

Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could handle high-volume campaigns and provide detailed analytics. Sinch en...abled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.

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Oz Hair and Beauty - Retail - Medium

Sydney, Australia

Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI and a 12% click-through rate using personalized, two-way messaging. Integ...ration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.

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Clarins - Retail - Large

Paris, France

Clarins used Sinch's RCS messaging to boost holiday campaign engagement. The RCS messages achieved a 79% read rate and a 22% click-through rate. This was 2.5 times higher than their Rich SMS campaign...s. Clarins also saw three times more redirections than with Rich SMS. The company is now refining its RCS strategy for future campaigns.

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lightning

Peers used Sinch Engage (formerly MessengerPeople) for communication management and engagement management

Sinch Engage (formerly MessengerPeople) Competitors

Sinch Engage (formerly MessengerPeople) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.69/5 ★

Read Reviews (23)
Analytics

3.50/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Sinch Engage (formerly MessengerPeople)

Overall Risk Meter

Low Medium High

Top Failure Risks for Sinch Engage (formerly MessengerPeople)

Sinch AB News

Financial

Sinch AB sets Nov 5 date for Q3 2026 interim report release - ScanX

Sinch AB has announced the release date for its Q3 2026 interim financial report, scheduled for November 5.

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Product

Sinch expands SAP partnership with RCS integration for SAP Engagement Cloud

Sinch has expanded its partnership with SAP by integrating Rich Communication Services (RCS) into the SAP Engagement Cloud. This integration enhances the platform's messaging capabilities, allowing businesses to deliver richer, AI-driven customer interactions. The addition of RCS supports global messaging and complements existing channels like SMS and WhatsApp, enabling more engaging customer experiences.

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Product

Sinch adds RCS to SAP Engagement Cloud integration | The Paypers

Sinch has expanded its integration with SAP Engagement Cloud by adding Rich Communication Services (RCS). This enhancement allows businesses to send RCS messages directly through the platform, offering interactive features like branded senders and rich media. The integration supports AI-driven customer experiences, enhancing marketing and sales interactions within SAP's environment.

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Product

Sinch Expands Collaboration with Germany's SAP | MarketScreener

Sinch has expanded its collaboration with SAP to enhance integration capabilities, enabling better customer engagement through Sinch's communication APIs.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

IPO