Sinch SMS for Salesforce Overview

Mission Control transforms project management within Salesforce environments. It offers tools like time tracking, Gantt charts, and a Kanban whiteboard, enhancing task management efficiency. Businesses benefit from streamlined project oversight, ensuring tasks are completed on time and within scope. The integration with Salesforce provides a unified platform, reducing the need for multiple software solutions. This consolidation leads to improved collaboration and communication across teams. Additionally, the software's comprehensive suite of features supports diverse project needs, making it adaptable for various industry verticals. Mission Control's capabilities drive productivity and project success, offering a strategic advantage in managing complex workflows.

Use Cases

Customers recommend Engaging And Following Up, Workflow Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Sinch SMS for Salesforce.

Other use cases:

  • Lead Engagement
  • Contact List Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Sinch SMS for Salesforce.

Other priorities:

See all business priorities See less business priorities

Sinch SMS for Salesforce Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch SMS for Salesforce works with different mediums / channels such as Text SMS.

Sinch SMS for Salesforce's features include Templates. and Sinch SMS for Salesforce support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Sinch SMS for Salesforce analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We used Mercury SMS to send bulk text messages to parents and staff through SalesForce...." Peer review by Matt R, CEO

Peer review evidence (same sources as the product rating summary)

"...You can send offers, follow-ups and appointment reminders automatically, receive opt-out requests, set inbound receiving actions and take advantage of field value merging to add a personal touch to your messages. ..." Send SMS from Salesforce
"...The SMS function works well and allows for automated messages via workflow which was important for us...." Send SMS from Salesforce
"...Send SMS messages to your prospects and customers from within Salesforce.com...." Send SMS from Salesforce

Sinch SMS for Salesforce, belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aprika-Mercury-SMS enables personalized customer engagement via SMS in Salesforce CRM. Sinch MessageMedia Australia offers this service for effective communication.

Sinch SMS for Salesforce Customer wins, Customer success stories, Case studies

How efficiently Does Sinch SMS for Salesforce manage your Engaging And Following Up?

What solutions does Sinch SMS for Salesforce provide for Workflow Management?

 

Vinomofo - Retail - Medium

Melbourne, Australia

Sinch MessageMedia's SMS for HubSpot helped Vinomofo achieve a 120x return on investment. The team saw a 20% increase in conversions and reduced churn by 50%. By integrating SMS into HubSpot, Vinomof...o streamlined marketing workflows and improved customer engagement. Automated SMS and email campaigns boosted reengagement and sales. The integration enabled a single customer view and better campaign tracking.

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UNICEF Aotearoa New Zealand - Non Profit Organization Management - Large

Wellington, New Zealand

UNICEF Aotearoa New Zealand used MessageMedia SMS to boost fundraising during COVID-19 lockdowns. With face-to-face events canceled, they turned to SMS and email to reach donors. The Kickathon campai...gn let people donate $3 by texting a short code, raising $500,000 for safe water projects. SMS also helped quickly gather donations after the Afghanistan earthquake, with a 90% open rate in 90 seconds. Many donors gave more than once, averaging $11 per donation.

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Smart Horizons Career Online Education (SHCOE) - Education - Medium

Pensacola, USA

Smart Horizons Career Online Education (SHCOE) used Sinch MessageMedia's SMS integration to support nontraditional students. SHCOE needed to scale communication as enrollment grew, without losing per...sonal connection. By automating standard messages and enabling personal outreach, academic coaches managed up to 300 students each. SMS made students feel seen and supported, with 80% of messages remaining personal. Many students credited these texts for helping them stay motivated and graduate.

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Unnamed family-owned battery business - Consumer Electronics - Medium

Perth, Australia

MessageMedia helped a family-owned battery business boost sales with SMS marketing. The company struggled to reach customers using traditional ads and needed a faster way to promote sales. After laun...ching SMS campaigns, they saw instant increases in website visits and in-store sales. Abandoned cart messages improved conversion rates. SMS proved cost-effective, reaching 10,000 people for $700. The business found MessageMedia easy to use and integrated with Shopify.

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Muse Pilates - Health, Wellness And Fitness - Small

Melbourne, Australia

Sinch MessageMedia helped Muse Pilates boost their click-through rate by 16% using SMS and MMS. Muse Pilates struggled to connect with thousands of members as they grew. They used Sinch MessageMedia’...s HubSpot integration for bulk SMS campaigns, automated workflows, and personalized MMS. This led to a 100% delivery rate, a 23% average click-through rate, and a 114% increase in inbound messages over six months. The team now responds faster, drives more sales, and keeps members engaged.

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Lupo Digital - Marketing And Advertising - Small

Sydney, Australia

MessageMedia helped Lupo Digital boost campaign effectiveness by 50% using SMS. Lupo Digital integrated MessageMedia with HubSpot for clients like CBD College. SMS reminders improved re-enrolment and... conversion rates, with one campaign reaching a 13% conversion rate. MessageMedia's local expertise and strong customer service made SMS a core part of Lupo Digital's remarketing strategy. Clients saw faster results and better student engagement.

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Sinch SMS for Salesforce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.57/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.57/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Sinch SMS for Salesforce

Top Failure Risks for Sinch SMS for Salesforce

MessageMedia USA Inc. News

Company

MessageMedia becomes Sinch Engage

MessageMedia will rebrand to Sinch Engage starting July 28, 2026. The rebranding aligns the name with Sinch's global communications network, following Sinch's acquisition of MessageMedia in 2021. Existing customers will experience no immediate changes, while new signups from July 1, 2026, will be under Sinch Engage.

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M&A

MessageMedia strengthens app ecosystem with acquisition of Aprikas Mercury SMS, a Salesforce integration - Sinch MessageMedia Australia

MessageMedia has acquired Mercury SMS from Aprika, enhancing its app ecosystem with a Salesforce-integrated SMS platform. This acquisition allows Salesforce users to leverage MessageMedia's SMS capabilities for seamless two-way messaging and campaign delivery. The move strengthens MessageMedia's service offerings and supports its commitment to mobile customer engagement for its 65,000 customers globally.

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M&A

MessageMedia expands US footprint with acquisition of SimpleTexting - Sinch MessageMedia Australia

MessageMedia has expanded its presence in the US by acquiring SimpleTexting, a messaging platform with over 10,000 business customers. This acquisition enhances MessageMedia's North American market reach, now serving over 20,000 local businesses. The move aligns with MessageMedia's strategy to boost customer engagement through mobile messaging, leveraging SimpleTexting's platform and expertise.

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M&A

MessageMedia Acquires Smooth Messenger for Zoho CRM Australia

MessageMedia, Australia's largest messaging provider, has acquired Smooth Messenger, a text messaging app integrated with Zoho CRM. This acquisition aims to enhance MessageMedia's customer engagement solutions and expand its ecosystem integration. Smooth Messenger will be rebranded as SMS for Zoho CRM by Sinch MessageMedia, with its team joining MessageMedia to bolster R&D capabilities.

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MessageMedia USA Inc. Profile

Company Name

MessageMedia USA Inc.

Company Website

https://messagemedia.com/

HQ Location

367 Collins Street, Melbourne, VIC 3000, AU

Employees

51-100

Social

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Financials

PRIVATE