Real-World Case Studies and Customer Success Stories with Alkami

The financial institution aimed to engage customers on the internet through targeted campaigns to increase product adoption, using the Open Internet Channel for personalized messaging.

Alkami digital banking solutions helped Radiant Credit Union modernize its member experience. Radiant serves 49,000 members across 22 counties in North Central Florida. The credit union wanted to mak...e digital banking the main channel for its members. Alkami delivered a seamless rollout with no issues. Radiant’s Chief Operating Officer praised the partnership as one of the best she has experienced.
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MANTL helped Veritex Community Bank digitize its deposit account origination for both business and consumer accounts. The bank used MANTL across 29 branches and its call center. In one year, 79% of b...anking centers beat their annual deposit growth goal by August. In-branch account opening volume rose 77% year-over-year. Total account opening volume increased 172% year-over-year. All team members were trained and using the new system within 30 days of launch. The bank raised over $135 million in retail and commercial deposits in 90 days without hiring more staff.
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Alkami and Appgate helped 3Rivers Federal Credit Union fight phishing attacks. The credit union faced a wave of phishing that led to account takeovers. Manual efforts to remove fake sites and apps to...ok too much time. With Alkami and Appgate, 3Rivers took down over 250 phishing sites, including fake apps and social media accounts. The number of phishing sites targeting them is now dropping.
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Alkami’s digital account opening solution helped TEG Federal Credit Union improve member acquisition. TEGFCU wanted to offer a better digital banking experience and make account opening easier. They ...needed to compete with bigger banks and serve members across several New York counties. Alkami’s platform gave TEGFCU modern tools and a smoother process. This helped TEGFCU grow deposits and stay true to their values.
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MANTL helped Guardian Credit Union modernize its online and in-branch account opening. The credit union used MANTL to create a fully digital account opening process. Time to open a consumer account o...nline dropped from three days to about four minutes. Online account opening volume grew by more than three times per month. The team saved 300 hours each month on in-branch account opening. Guardian Credit Union opened over 10,000 new member deposit accounts in less than a year.
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Alkami helped Towpath Credit Union transform its digital banking. Towpath wanted to remove digital barriers and modernize for its members. In March 2024, they switched all digital systems in one day.... The upgrade included core processing, digital banking, loan origination, and document management. Towpath now offers a better digital experience for over 25,000 members.
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Alkami's Check Positive Pay helps Salem Five Bank fight fraud. The bank wanted to stop fraud before it happened. They used Alkami's tool to give clients a simple and fast way to protect their account...s. The solution is easy to use and quick to set up. Now, Salem Five Bank helps clients of all sizes take control and prevent fraud.
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Alkami's digital banking platform helped Skyla Federal Credit Union unify their mobile and desktop banking. Before, they used two vendors and had a disjointed member experience. The new platform gave... members and staff the same experience on any device. This made vendor management easier. Skyla grew business deposit accounts, increased product adoption, and prevented fraud for both business and consumer accounts.
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Alkami's digital banking solutions helped Merchants Bank of Indiana raise over $500 million in deposits in just six weeks. The bank used a new online account opening approach to drive rapid deposit g...rowth. They improved fraud prevention and boosted automation. Account opening costs dropped by 60%. The bank achieved an industry-leading efficiency ratio.
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Alkami’s Retail Digital Sales & Service Maturity Model helped Unitus Community Credit Union align their digital strategy. Unitus brought cross-functional leaders together to complete the assessment a...s a team. This approach created organizational buy-in and alignment. The assessment showed Unitus was innovation-ready. This set them up to act on new digital opportunities and improve member experience.
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Alkami’s digital banking solution, integrated with BioCatch behavioral biometrics and artificial intelligence, helped Unitus Community Credit Union stop over $160,000 in digital fraud in just 60 days.... The credit union faced a surge in digital fraud and needed a proactive approach. The solution enabled real-time monitoring of high-risk transactions and reduced unnecessary multi-factor authentication prompts. Unitus saw fewer outbound calls and less member friction. The partnership improved fraud detection and protected members before full deployment.
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Ideal Credit Union is a credit union in Minnesota with six branches. In 2022, rising interest rates made it hard to keep deposits. Members started moving their money to other places. The team used da...ta-driven marketing to target the right members. They launched five campaigns for six deposit products. This helped them bring in new deposits and grow their business.
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MANTL helped Financial Plus Credit Union digitize its in-branch account opening process. The credit union saved over 100 hours a month on account opening. They reduced the steps to open a new account... from 100 to 15. New members can now open a share account in about four minutes. This improved member relationships and increased NPS. The solution transformed operations across 12 branches in Michigan.
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Alkami’s Data & Marketing Solutions helped BankFund Credit Union (BFCU) improve share certificate retention. BFCU needed to manage a large number of maturing share certificates and keep deposits from... leaving. The credit union used Alkami’s tools to get better data and reach out to members. This made it easier for BFCU to understand member behavior and support leadership decisions. BFCU tracked CD maturities over 13-16 months to keep deposits within the credit union.
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Alkami and MANTL helped Quontic Bank grow with digital account opening and a digital banking platform. Quontic Bank wanted to offer a seamless digital experience for customers and reduce friction for... employees. They used MANTL for omnichannel account opening and Alkami for digital banking. This strong digital foundation let Quontic scale and serve modern customers. Quontic's digital leader said the combined solution made a big impact on their growth and customer experience.
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Alkami’s digital banking platform helped American Eagle Financial Credit Union modernize its member experience. They replaced a 16-year-old legacy system with Alkami and Paymentus for payments. Membe...rs now have Bill Center, account-to-account transfers, P2P, and loan payment options. Alkami’s team provided strong support and a good cultural fit. The credit union sees new value and innovation, especially in financial wellness.
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Alkami’s digital banking platform and Paymentus’s payments solutions helped American Eagle Financial Credit Union modernize their services. Their old system was simple but could not adapt to new need...s. Alkami offered a better culture fit and self-service features. Paymentus PayWatch reduced fraud rates to under 1%. Members gave positive feedback. The team looks forward to using new navigation and marketing tools.
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Alkami digital banking solutions helped a $1.8B credit union fight fraud. The credit union used Alkami’s platform and partner network to add BioCatch for behavioral analytics and Appgate for transact...ion monitoring. This layered fraud prevention strategy started in early 2024. The credit union cut fraud losses by over $200,000 in six months. Member trust and digital service quality improved.
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Elevations Credit Union uses Alkami's digital banking solutions. They serve over 170,000 members. They improved their digital banking platform. They hit an all-time NPS high within four quarters. The...y focus on member engagement and operational efficiency.
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Alkami helped a $3.5B credit union improve its digital banking platform. The credit union wanted better security, easier use, and more reliable service for its 189,000+ members. System instability an...d limited admin tools caused problems for staff and members. Alkami redesigned the user interface and improved the member journey. The new platform made digital banking safer, simpler, and more reliable for members.
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Alkami Positive Pay helped First Fidelity Bank improve security for business clients. The bank used easy-to-use Check Positive Pay and ACH Positive Pay tools. These tools reduced fraud risk for busin...ess accounts. Staff spent less time on manual work and more on strategic tasks. Client satisfaction and retention improved with better fraud protection.
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Alkami's digital banking solutions helped Alliant Credit Union raise over $500 million in deposits in just six months. Alliant improved its member experience by using omnichannel deposit technology. ...This led to better business outcomes and higher operational efficiency. The new digital tools allowed Alliant to offer more member-first products and services. The case shows that credit unions can deliver a strong digital experience and drive growth.
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