Alcea HelpDesk Overview

Here’s the scoop on Alcea HelpDesk! We've gathered over 62 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Alcea HelpDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Alcea HelpDesk is right for your needs? Our Cuspera AI engine can evaluate how Alcea HelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

Alcea HelpDesk supports business activities such as:

  • Helpdesk Management
  • Workflow Management
  • Performance Management
  • Products & Pricelist Management
  • Tracking & Monitoring Communications

Alcea HelpDesk can help you with many business goals, such as Improve Efficiency.

Alcea HelpDesk Retail Vertical is its biggest customer base.

Reviews

"...Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after...." Peer review

Alcea HelpDesk Reviews

11 buyers and buying teams have used Cuspera to assess how well Alcea HelpDesk solved their Help Desk needs. Cuspera uses 62 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Improve Efficiency is the most popular business priority peers achieved using Alcea HelpDesk.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , Performance Management , as the business use cases that they have been most satisfied while using Alcea HelpDesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.85/5

Read Reviews (15)

"...Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after...."
Workflow Management

3.85/5

Read Reviews (5)

"...Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated...."
Performance Management

3.32/5

Read Reviews (1)

"...Manage Performance Standards...." Alcea Technologies Inc.
PEER EXPERIENCES
Helpdesk Management

4.85/5

Read Reviews (15)

"...Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after...." Peer review
Workflow Management

3.85/5

Read Reviews (5)

"...Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated...." Peer review from Alcea Tracking Solutions
Performance Management

3.32/5

Read Reviews (1)

"...Manage Performance Standards...." Alcea Technologies Inc.

Based on peer insights

Cuspera recommends Alcea HelpDesk for

Use Cases Helpdesk Management , Workflow Management , Performance Management
Business Priority Improve Efficiency
Industries Retail

Popular Business Setting

for Alcea HelpDesk

Top Industries

  • Retail

Popular in

  • Mid Market
  • Enterprise

IT and Other Capabilities

for Alcea HelpDesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.36/5

Read Reviews (8)
Data Export

3.88/5

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.36/5

Read Reviews (8)
Data Export

3.88/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5

Read Reviews (10)
Email Support

3.56/5

Read Reviews (2)
Chat Support

3.56/5

Read Reviews (2)
Phone Support

3.56/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5

Read Reviews (10)
Email Support

3.56/5

Read Reviews (2)
Chat Support

3.56/5

Read Reviews (2)
Phone Support

3.56/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.86/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.86/5

Read Reviews (8)

Software Failure Risk Guidance

?

for Alcea HelpDesk

Top Failure Risks for Alcea HelpDesk

Vendor Profile Details

Company Name

Alcea Tracking Solutions

Company Website

https://alceatech.com/

HQ Location

2197 Riverside Dr, 302, Ottawa, Ontario K1H 7X3, CA

Social