Akita Overview

Here’s the scoop on Akita! We've gathered over 175 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Akita, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Akita is right for your needs? Our Cuspera AI engine can evaluate how Akita fits your specific business needs, industry, and context. Get your personalized assessment report today.

Akita supports business activities such as:

  • Customer Feedback Management
  • Helpdesk Management
  • Playbook Creation
  • Generation Of New Leads
  • Upselling

Akita can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, and Increase Customer Life Time Value. It can help manage these activities if you use E-Mail Chat and Slack for these needs. As a solution, Akita's capabilities include Alerts: Popups & Notifications, and Ticketing.

Akita Computer Software Vertical is its biggest customer base.

Reviews

"...It offers a laundry list of helpful tools, including: Customer lifecycle management to work proactively throughout the customer journey to provide relevant support Customer reviews to schedule and track customer feedback over time Customer health scoring to identify indicators of churn before it happens Team inbox and reporting to keep customer communications in context Customer success engineering support from Akita to help with the technical side of using the software 6...." 12 Essential Customer Success Tools for Every Budget

Akita Reviews

11 buyers and buying teams have used Cuspera to assess how well Akita solved their Help Desk needs. Cuspera uses 175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Akita.

Other priorities:

  • Increase Sales & Revenue
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Helpdesk Management , Playbook Creation , as the business use cases that they have been most satisfied while using Akita.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with E-Mail

4.72/5

Read Reviews (10)

"...It offers a laundry list of helpful tools, including: Customer lifecycle management to work proactively throughout the customer journey to provide relevant support Customer reviews to schedule and track customer feedback over time Customer health scoring to identify indicators of churn before it happens Team inbox and reporting to keep customer communications in context Customer success engineering support from Akita to help with the technical side of using the software 6...." 12 Essential Customer Success Tools for Every Budget
measuring customer satisfaction

4.46/5

Read Reviews (4)

"...Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account...."
measuring net promoter score

4.34/5

Read Reviews (4)

"...Akita's Customer Success inbox pulls together tasks, notes, emails, NPS surveys, help-desk tickets and more so you can streamline your day-to-day workflow from one simple interface. ..."
Helpdesk Management with E-Mail

4.71/5

Read Reviews (9)

"...The best thing about Akita is its Customer Success inbox which has all surveys, emails, helpdesk tickets, notes, and tasks in one place...." How to improve your customer service with Basecamp
Playbook Creation with Chat, Slack and E-Mail

4.47/5

Read Reviews (6)

"...Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad)...."
PEER EXPERIENCES
Customer Feedback Management with E-Mail

4.72/5

Read Reviews (10)

"...It offers a laundry list of helpful tools, including: Customer lifecycle management to work proactively throughout the customer journey to provide relevant support Customer reviews to schedule and track customer feedback over time Customer health scoring to identify indicators of churn before it happens Team inbox and reporting to keep customer communications in context Customer success engineering support from Akita to help with the technical side of using the software 6...." 12 Essential Customer Success Tools for Every Budget
measuring customer satisfaction

4.72/5

Read Reviews (4)

measuring net promoter score

4.72/5

Read Reviews (4)

Helpdesk Management with E-Mail

4.71/5

Read Reviews (9)

"...The best thing about Akita is its Customer Success inbox which has all surveys, emails, helpdesk tickets, notes, and tasks in one place...." How to improve your customer service with Basecamp
Playbook Creation with Chat, Slack and E-Mail

4.47/5

Read Reviews (6)

"...Keep customers on track to success with scheduled business reviews and "playbooks" - triggered by user behavior (good or bad)...." Peer review from Akita

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 175 insights from peers and experts to help you assess how these Akita use cases fit your Help Desk needs.

Popular Business Setting

for Akita

Top Industries

  • Computer Software

Popular in

lightning

Peers used Akita to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Akita

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.73/5

Read Reviews (12)
Ticketing

4.60/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.73/5

Read Reviews (12)
Ticketing

4.60/5

Read Reviews (8)

IT and Other Capabilities

for Akita

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.64/5

Read Reviews (8)
Data Export

4.17/5

Read Reviews (4)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.64/5

Read Reviews (8)
Data Export

4.17/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.73/5

Read Reviews (23)
Email Support

4.63/5

Read Reviews (10)
Chat Support

4.62/5

Read Reviews (7)
Phone Support

4.62/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.73/5

Read Reviews (23)
Email Support

4.63/5

Read Reviews (10)
Chat Support

4.62/5

Read Reviews (7)
Phone Support

4.62/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.79/5

Read Reviews (22)
Analytics

3.88/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.79/5

Read Reviews (22)
Analytics

3.88/5

Read Reviews (2)

Software Failure Risk Guidance

?

for Akita

Top Failure Risks for Akita

Vendor Profile Details

Company Name

Akita

Company Website

https://www.akitaapp.com/

HQ Location

The Digital Hub, Crane Street, Dublin 8, IE

Employees

01-10

Social

Financials

PRIVATE