Accela helped Deschutes County manage rapid growth by moving planning and permitting to the cloud. The county replaced an aging IBM system with Accela’s SaaS solution. Staff now process nearly 6,500 ...permits and 48,000 inspections a year. Real-time data and reporting improved communication and performance tracking. The digital platform reduced manual work and made it easier for citizens and developers to access services online.
Accela Civic Platform helped the City of Cleveland, Ohio, improve its demolition process and transparency. The city faced challenges with vacant homes and outdated tracking using Excel. With Accela, ...they tracked documentation, assigned workflows, and managed records in one place. The city saw a 70% increase in demolition contracts awarded monthly. The solution also improved permit processing and financial tracking for city projects.
Accela helped the City and County of Denver manage a tenfold increase in marijuana licensing applications after legalization. Denver used Accela Land Management, Licensing and Case Management, GIS, a...nd Mobile Office to automate and streamline licensing. Staff now respond twice as fast to public record requests and new applications. The city estimates $3.5 million in cost savings over five years. Data sharing improved efficiency and set a framework for other states.
CASE STUDY State of Tennessee - Tennessee Alcoholic Beverage Commission (Tennessee ABC)
Accela Alcoholic Beverage Control helped Tennessee ABC move from a slow, paper-based liquor licensing process to a digital system. Before Accela, staff managed paperwork across nine centers and worke...d overtime to handle spikes in applications. After switching to Accela, the team processed renewals without extra hours or stress. The new online system made applications, documents, and payments digital. Staff saved time and the process became routine, not overwhelming. Tennessee ABC saw big cost savings and better service levels with Accela.
Accela Land Management helped Baltimore County, Maryland, centralize information and automate code enforcement. Before, inspectors used paper and spent extra hours on reports. Now, they get real-time... updates and work more efficiently in the field. Inspectors save about two hours a day and sweep inspectors save two days a week. The county saves $40,000 a year in printing costs. Citizens can track permits and violations online, and call volume has dropped.
Accela Civic Platform helped the City of Oakland Fire Department modernize fire prevention. Before Accela, inspectors used paper forms and manual data entry, causing delays and lost work. After a maj...or fire incident, Oakland chose Accela to streamline fire permitting and inspections. Inspectors now use a mobile app to access and update inspection data in real time. The new system reduced paperwork, improved efficiency, and made it easier to track violations with photos.
Accela helped the City of Seattle modernize city operations. The city used Accela to connect nine departments and replace old, manual systems. This integration improved collaboration, data sharing, a...nd predictive planning. City leaders now use real-time data for better decisions, especially for housing. Accela created a one-stop portal for citizens, raising customer satisfaction. City staff enjoy easier workflows and higher morale. Seattle plans to expand Accela use and move to SaaS for more innovation.
Accela helped the City of Seattle modernize city operations. The city used Accela to connect nine departments and replace old, manual systems. This integration improved collaboration and made city se...rvices faster and easier for citizens. Data from Accela helped city leaders make better decisions, especially for housing. Employees now have better tools and higher job satisfaction. Seattle plans to expand Accela use and move to SaaS for more innovation.
Accela Civic Platform helped the City of Philadelphia improve customer service. The city faced more resident requests and needed faster staff response. They used Philly311, powered by Accela, to give... residents mobile tools, system integration, and instant translations. The city saved over 50% in costs. They closed 90% of requests. Calls to the call center dropped by 15%.
The City of Oakland used the Accela Civic Platform to improve fire prevention and inspection processes. Before Accela, inspectors used paper forms and manual data entry, causing delays and lost work.... After a major fire incident in 2016, Oakland chose Accela to streamline fire permitting and inspections. The new system lets inspectors use a mobile app to access and update inspection data in the field. This change reduced paperwork, improved efficiency, and made it easier to track violations with photos.
Accela Civic Platform helped Cleveland, Ohio, improve its demolition process and permit approvals. The city faced many vacant homes and used manual tracking with Excel. With Accela, they tracked demo...lition records, improved transparency, and managed workflows. The city saw a 70% increase in demolition contracts awarded monthly. They now process 135,000 permits per year and have 400 employees using the system, including 140 mobile inspectors.
Accela helped the City of San Antonio move from slow, paper-based permitting to a digital system. The city used to have long wait times and manual paperwork. With Accela, residents and developers can... now access city services online. This change made service faster and easier for both citizens and staff. City departments now share data better, improving collaboration and decision-making. Positive feedback from residents and staff supports the city's plan to expand Accela and move to the cloud.
Accela helped San Antonio move from slow, paper-based permitting to a digital-first system. The city used to have long wait times and manual paperwork. Now, residents and developers can access servic...es online at any time. Staff work more efficiently and handle projects faster. Data now flows between departments, making collaboration easier. Residents and staff both report higher satisfaction with the new digital services.
Accela helped Clark County move from old, paper-based systems to a modern online platform. The county used Accela to manage building inspections, permitting, and services across six departments. Duri...ng the pandemic, Clark County processed over 5,000 applications and 6,000 permits in one month online. The cloud-based SaaS model improved data access, reporting, and customer support. Collaboration with Accela allowed the county to customize solutions and improve workflows. Clark County plans to expand Accela to more departments and enhance online business licensing.
CASE STUDY State of Tennessee - Tennessee Alcoholic Beverage Commission (ABC)
Accela Alcoholic Beverage Control helped the State of Tennessee modernize its liquor licensing process. The state moved from a slow, paper-based system to a digital platform. This change made it easi...er for staff to process applications and for applicants to track their status. After switching to Accela, staff no longer needed to work overtime during busy periods. The solution led to large cost savings and improved service levels for Tennessee ABC.
Accela helped Shelby County, Tennessee improve its community development services. The county wanted to make planning and permitting easier for citizens. They opened a new customer service center and... used Accela to let people submit applications online. When COVID-19 hit, they quickly launched Accela’s online citizen services. In the first week, 91 new user accounts and 55 applications were submitted. Citizens and staff could work from home, and feedback was positive.
Accela helped the City of Hartford, Connecticut modernize its government services. Hartford faced slow, manual processes for permits and licenses, causing delays of up to four months. The city chose ...Accela to create a single digital front door and improve cross-department collaboration. Accela's platform reduced manual work, enabled online permitting, and allowed electronic processing for the first time. This led to faster permit issuance, fewer backlogs, and better service for citizens and businesses.
Accela helped Clark County modernize its civic operations. The county moved from a 25-year-old system to Accela's digital platform. This change enabled online permitting and inspections, especially i...mportant during the COVID-19 pandemic. In one month, Clark County processed over 5,000 applications and issued 6,000 permits online. The SaaS platform improved data access, reporting, and collaboration across departments. Clark County continues to expand Accela's use to more services and departments.
Accela Land Management helped Baltimore County, Maryland, centralize information and automate code enforcement. The county faced challenges with paper-based processes and siloed data. With Accela, in...spectors now access and update cases in real time from the field. The solution eliminated most paper files and increased inspector field time by about two hours per day. The county saves around $40,000 a year in printing costs and reduced call volume.
Accela helped Allen County move from paper-based permit processes to a digital system. The county faced delays and inefficiencies as it grew, with staff and citizens needing faster solutions. With Ac...cela, 70% of applications are now digital, and permit turnaround times dropped to 3-5 days. Residents can check permit status online, and staff issue instant permits for simple requests. Departments now collaborate better, sharing workflows and expertise, which improved communication and efficiency.
Accela helped Deschutes County replace its aging IBM pick system with a modern cloud-based solution. The county needed to automate and digitize planning, permitting, and inspection processes to suppo...rt rapid growth. With Accela, staff process nearly 6,500 permits and 48,000 inspections yearly, and handle 900 land use applications. Real-time data access and reporting improved agency performance and communication. The SaaS platform reduced manual work, improved productivity, and made it easier for developers to submit applications online.
Accela Civic Platform helped Bernalillo County, New Mexico move their planning and development services to the cloud. The county faced challenges with outdated on-premises software and heavy IT suppo...rt needs. By migrating to Accela's SaaS solution, they reduced staff workload and gained access to the latest features. The move enabled remote work during the COVID-19 pandemic. The county now operates more efficiently and can focus on serving its citizens.
Accela helped Chesterfield County move from paper-based to digital community development. The county faced challenges with disconnected legacy systems and high maintenance costs. Accela provided a un...ified platform, enabling digital document processing and automated workflows. Now, 95% of documents are handled electronically. Staff and citizens benefit from faster turnaround times, better transparency, and improved collaboration across five departments.
Gwinnett County improved efficiency with Accela Civic Platform, eliminating costly upgrades and supporting future growth, with over 300 software seats deployed.
Accela’s Civic Platform helped Fairfax County modernize its land management processes. The county faced high costs and inefficiency from eight outdated systems. Accela unified six agencies into one p...latform, automating over 220 permitting processes. The new PLUS system improved collaboration, data sharing, and citizen experience. GIS features made inspections and planning faster and easier for staff and citizens.
Accela's Civic Platform helped Clark County, Nevada, modernize its permitting and licensing processes. The county moved six major departments to a single cloud-based platform. This change simplified ...workflows and sped up approvals for large projects, like the Las Vegas Strip's transformation for Formula One. The platform improved the user experience for residents and businesses. Clark County can now share data across departments and with outside organizations.
Gwinnett County improved efficiency with Accela Civic Platform, eliminating costly upgrades and supporting future growth, with over 300 software seats deployed.
Accela helped Allen County move from paper-based to digital permit management. The county faced delays and inefficiencies with manual processes as it grew. With Accela, 70% of applications are now di...gital, and permit turnaround times are 3-5 days. Residents can check permit status online, and staff can issue instant permits for simple cases. The system improved collaboration between departments and made workflows faster and easier for both staff and citizens.
Accela helped Hartford, Connecticut modernize its government services. The city faced slow, manual processes for permits and licenses, causing delays of up to four months. Accela's Civic Platform cre...ated a single digital front door for citizens and improved cross-department collaboration. The first phase enabled online permitting for building and health departments. Hartford reduced manual work, eliminated backlogs, and increased efficiency. The city now processes permits and licenses electronically for the first time.
Accela helped the City and County of Denver manage a tenfold increase in marijuana licensing applications. Denver used Accela Land Management, Licensing and Case Management, GIS, and Mobile Office to... automate and streamline licensing. The solution improved data sharing, transparency, and efficiency across departments. Staff now respond twice as fast to public record requests and applications. Denver estimates $3.5 million in cost savings over five years with Accela.
Accela’s Civic Platform helped Fairfax County modernize its land management processes. The county faced challenges with eight outdated systems, high maintenance costs, and poor data sharing. Accela u...nified six agencies into one platform called PLUS, automating over 220 permitting processes. The new system improved collaboration, made citizen interactions easier, and used GIS for better location intelligence. Inspectors now work more efficiently with automated routing and mobile tools.
Accela's Civic Platform helped Clark County, Nevada, modernize its permitting and licensing processes. The county faced challenges with high volumes of permit applications and outdated, siloed system...s. By moving six major departments to Accela's cloud-based SaaS platform, Clark County simplified workflows and sped up approvals. The new system improved the user experience for residents and businesses. It also enabled better data sharing and reporting across departments.
Accela helped Chesterfield County move from paper-based to digital community development processes. The county faced challenges with disconnected legacy systems and high maintenance costs. With Accel...a, they launched eReview for digital document submission and integrated DigEplan for plan review. Now, 95% of documents are processed electronically, improving efficiency and transparency. Five departments use a unified system, leading to faster application turnaround and better service for citizens.
Accela Civic Platform helped the City of Philadelphia improve customer service. The city faced more resident requests and needed faster response times. They used Philly311, powered by Accela, to give... residents mobile tools and instant translations. The solution integrated with third-party systems. Results included over 50% cost savings, a 90% closure rate, and 15% fewer calls to the call center.
Shelby County, Tennessee used Accela Online Services to improve community development services. Before, planning and permitting were slow and required in-person visits. With Accela, the county moved ...these services online. When COVID-19 hit, they quickly launched Accela’s COVID-19 Response Solutions. In the first week, 91 new user accounts and 55 applications were submitted. Citizens and staff can now work from home, and feedback has been positive.
Accela Civic Platform helped Bernalillo County, New Mexico move their planning and development services to the cloud. The county faced challenges with outdated on-premises software and heavy IT suppo...rt needs. By migrating to Accela's SaaS solution, they reduced staff workload and gained access to the latest features. The cloud platform enabled remote work during the COVID-19 pandemic. The county now delivers modern, efficient services to its residents.
Kern County's Accela cloud migration starts August 1, portal offline for 3 days - KBAK
Kern County will migrate its Accela system to the cloud starting August 1, 2025, causing a three-day outage of the Citizen Access portal. This move aims to enhance service delivery, though residents ...will temporarily lose access to permit-related services.
Accela and Citrus County, Florida Partner to Deliver Modern, Citizen-Centric Government Services - PR Newswire
Accela and Citrus County, Florida, have successfully implemented the Accela Civic Platform to enhance government services. This partnership aims to streamline permitting and licensing processes, impr...oving efficiency and user experience. The rollout has received positive feedback from staff and the community, highlighting Accela's role in digital government transformation.
Accela and Citrus County, Florida Partner to Deliver Modern, Citizen-Centric Government Services - Accela
Accela has successfully implemented its Civic Platform in Citrus County, Florida, enhancing government services by streamlining permitting and licensing processes. The platform's ease of use and inte...gration have improved operational efficiency and citizen engagement. Citrus County has also introduced training resources to support the transition, highlighting Accela's role in digital government transformation.
Accela's 2024 User Groups engaged over 850 participants from 240 agencies, enhancing community and feedback between Accela and its users. Attendees highly recommended the events.
