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Compare Pega Platform vs CFN Insight

Comparison Summary

For Pega Platform vs CFN Insight comparison, Our AI algorithm looked at 3334 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pega Platform and CFN Insight to solve their respective business needs.

Pros and cons of Pega Platform and CFN Insight

Pega Platform is more suited to businesses that require Engagement Management and Workflow Management where as CFN Insight is focused towards Engagement Management and Collaboration .

Both Pega Platform and CFN Insight are Customer Journey and Experience software, peers recommend Pega Platform for customer case management and helpdesk management where as CFN Insight is more known for sending & publishing communications .

logo Pega Platform

Focus area

Pega Platform is better than CFN Insight for

Software Failure Risk

  • medium

logo CFN Insight

Focus area

CFN Insight is better than Pega Platform for

Software Failure Risk

  • medium

About

Pega: Customer Engagement and Digital Process Automation ...

Journey mapping software that drives customer success

Age

2017

2016

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

57

Total Goals
(we found evidences for)

14

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management


customer case management


training & onboarding


helpdesk management


sales document management

proposal & quote management

contract management




business development


relationship management


social media management

social media analytics


communication management

tracking & monitoring communications

sending & publishing communications


content management


competitive intelligence


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management


campaign management


rating and review management


contact list management



lifetime value management


products & pricelist management



loyalty management


sales call management


lead qualification






community building




account management


revenue cycle management


social media marketing



international marketing



merger and acquisition


segmentation and targeting



influencer marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • See 11 more
  • Scale best practices

  • Launch new products

  • Improve stakeholder relations

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Improve efficiency

  • Improve digital and social presence

  • Establish thought leadership

  • Build brand awareness

  • Manage risk

  • Improve consistency

  • Improve visibility

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • social media

  • print media

  • magazine

  • omnichannel

  • user generated content

  • blogs

  • e-mail

  • offline

  • on premises

  • phone calls

  • website

  • See 8 more
  • social media

  • print media

  • magazine

  • omnichannel

  • user generated content

  • blogs

  • e-mail

  • offline

  • on premises

  • phone calls

  • website

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting