Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Forth CRM is based on a specific set of business needs and context. The comparison uses 709 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Forth CRM
Pega Customer Engagement Suite, and Forth CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Forth CRM focuses on Sales Document Management, Lead Management, Performance Management, Direct Marketing, etc.
"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis
"I've used a few other industry CRM's in the past. None of them compare to the functionality offered by DPP. Hands down the best platform on the market! We're not going anywhere, I'm glad we found a home for our business technology needs. " - Mary S
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Forth CRM
Focus area
Forth CRM is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
CRM to access your data, make smarter decisions and save time
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
33
Total Goals
(we found evidences for)
8
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Improve digital and social presence
Top Channels
Channels Used
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phone calls
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e-mail
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text SMS
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phone calls
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e-mail
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text SMS
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
