Comparison Summary
This comparison report of Microsoft Dynamics 365 for Customer Service vs. Gladly is based on a specific set of business needs and context. The comparison uses 713 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Microsoft Dynamics 365 for Customer Service and Gladly
Microsoft Dynamics 365 for Customer Service, and Gladly belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Microsoft Dynamics 365 for Customer Service covers Engagement Management with Omnichannel, Customer Case Management, Communication Management, Sales Document Management with User Generated Content, etc.
Gladly focuses on Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Service | Microsoft Dynamics 365
Deliver stellar customer service without compromise
Age
1975
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
26
21
Total Goals
(we found evidences for)
5
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve brand engagement
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Build brand awareness
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Enter new markets internationally or locally
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Acquire customers
- See 2 more
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 7 more
Top Channels
Channels Used
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phone calls
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website
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chat
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e-mail
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mobile
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mobile app
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text SMS
- See 4 more
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phone calls
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website
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chat
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e-mail
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mobile
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mobile app
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text SMS
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
