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Compare ChannelAdvisor vs Salesforce B2C Commerce

Comparison Summary

For ChannelAdvisor vs Salesforce B2C Commerce comparison, Our AI algorithm looked at 2057 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ChannelAdvisor and Salesforce B2C Commerce to solve their respective business needs.

Pros and cons of ChannelAdvisor and Salesforce B2C Commerce

ChannelAdvisor is more suited to businesses that require Advertisement with Review Sites and Products & Pricelist Management where as Salesforce B2C Commerce is focused towards Engagement Management with Website and Advertisement with Promotions .

logo ChannelAdvisor

Focus area

ChannelAdvisor is better than Salesforce B2C Commerce for

Software Failure Risk

  • medium

logo Salesforce B2C Commerce

Focus area

Software Failure Risk

  • low

About

Leading E-Commerce Solutions for Fast-Growing Sellers - channeladvisor.com

B2C eCommerce - Salesforce.com

Age

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

63

62

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction



products & pricelist management




campaign management


competitive intelligence


sales document management

contract management

proposal & quote management




channel management


helpdesk management


touchpoint management


engagement management

engaging and following up



training & onboarding


generation of new leads


content management


promotion management


relationship management


social media marketing


workflow management


distribution management


communication management

sending & publishing communications


category management




international marketing


loyalty management


social media management

social media analytics


knowledge management



rating and review management




contact list management





Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Improve efficiency

  • Enter new markets internationally or locally

  • Establish thought leadership

  • Enhance customer relationships

  • Increase average basket value

  • Build brand awareness

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • website

  • offline

  • mobile

  • support groups

  • social media

  • point of sale

  • phone calls

  • coupons

  • omnichannel

  • on premises

  • mobile app

  • display advertisement

  • See 11 more
  • e-mail

  • promotions

  • website

  • offline

  • mobile

  • support groups

  • social media

  • point of sale

  • phone calls

  • coupons

  • omnichannel

  • on premises

  • mobile app

  • display advertisement

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting