Latest Product Updates and Feature Enhancements in Help Desk
GoTo Adds New AI-Powered Tools to Help Auto Dealerships Answer More Calls, Book More Service, and Drive More Revenue - Business Wire
GoTo has introduced AI-powered tools designed to enhance auto dealerships' operations. These tools aim to improve call handling, service booking, and revenue generation, showcasing GoTo's commitment ...to leveraging AI for business communication and IT support.
BMC Advances Business-Driven Automation and Mainframe Transformation with AI-Powered Innovations - PR Newswire
BMC has introduced AI-driven updates to its Control-M and BMC AMI portfolios, enhancing workflow automation and mainframe transformation. Key innovations include the AI Workflow Creator for natural l...anguage-based workflow design, expanded AI integrations with platforms like AWS Bedrock and Google Vertex AI, and event-driven workflows for real-time operations. These advancements aim to democratize complex workflows, improve operational agility, and support digital transformation.
CM.com Drives Innovations in Conversational Commerce by Delivering Secure, Scalable Cloud Solutions and Advanced Agentic AI at the Netherlands Pavilion During MWC - Telecompaper
CM.com showcased its advanced cloud solutions and HALO Agentic AI at MWC Barcelona 2026, emphasizing innovations in conversational commerce. Their platform integrates multiple communication channels ...and offers features like anti-fraud software and AI-driven customer service agents. These solutions aim to enhance customer interaction and scalability for businesses.
Collaboration and AI Assistant Provider Gmelius Launches 100% AI-Produced Office Comedy; Challenges Typical Streaming - South Bend Tribune
Gmelius, an AI-powered collaboration solutions provider, has launched "OOO," a 100% AI-produced web series. This micro-series, utilizing AI models Gemini 3 and Nano Banana, aims to challenge traditio...nal streaming by offering short, narrative-driven content optimized for mobile viewing. The series demonstrates Gmelius's AI capabilities beyond email automation, highlighting its potential in creative media production.
Webhooks | Help Scout Developers
Help Scout has enhanced its webhook capabilities, allowing users to configure event listeners for various customer interactions. The update includes detailed event types and verification methods for ...secure integration. This feature supports multiple programming languages, including PHP, C#, Ruby, Node.js, and Java, facilitating seamless integration with external systems.
Google Cloud Monitoring: Essential Keys for IT Teams
Pandora FMS enhances Google Cloud monitoring with its Pandora ONE version, offering unified monitoring across multiple environments. It supports predefined and custom metrics, generates reports, and ...provides alerts for critical changes. This integration allows seamless monitoring alongside other cloud services like Amazon and Azure, ensuring comprehensive visibility and control.
SysAid Announces Major Enhancements to Its AI Agent Builder, Introducing Fully Agentic Coding - Lelezard
SysAid has announced significant enhancements to its AI Agent Builder, introducing a fully agentic coding experience. This update allows AI to autonomously interpret requirements, generate production...-ready code, and validate outputs, accelerating AI agent creation. The release also includes conversational scheduling and expands SysAid's library with over 100 prebuilt AI agents for platforms like Microsoft Teams and Jira.
Custify Introduces New AI agents to Transform Customer Success Work
Custify has launched new AI agents designed to enhance customer success operations. These AI agents aim to automate routine tasks, providing customer success teams with more time to focus on strategi...c activities and improving client relationships.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
SysAid Announces General Availability of License Manager, Empowering IT Teams with Complete Control and Visibility Over Software Usage - PR Newswire
SysAid has launched License Manager, a new feature within its ITSM platform, offering IT teams centralized control over software usage. This tool automates license tracking, providing visibility into... SaaS and software licenses, and identifies cost-saving opportunities. It aims to improve compliance and governance while enhancing workflow efficiency and budget control. License Manager is now available to all SysAid customers.
TrueDialog Expands HubSpot Capabilities with Enterprise-Ready SMS Messaging Solution
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade SMS messaging. This integration allows HubSpot users to send one-to-one and mass SMS messag...es directly within their environment, leveraging features like automatic opt-out handling and high-volume bulk sends. It aims to increase customer engagement with SMS open rates above 95% and response rates up to 45%.
Launch popups via JavaScript API and other updates
HelpCrunch has introduced new features, including the ability to launch popups via JavaScript API, enhanced launch conditions for Assignment Rules, and Inbox quality-of-life improvements. The JavaScr...ipt API allows programmatic control over popup displays, while Assignment Rules now check team availability to prevent unassigned chats. Inbox updates include hotkeys for marking chats and clickable phone numbers for user profiles.
Sematell launcht ReplyX Next Gen
Sematell has launched ReplyX Next Gen, a fully AI-driven customer service software tailored for growing e-commerce teams. This solution automates email processing and case management, offering featur...es like intelligent email handling, automatic classification, process templates, and CRM integration. It aims to enhance efficiency and personalization in handling high volumes of customer inquiries, particularly benefiting sectors like fashion and electronics.
Cadalys CareIQ Announces Game-Changing Prior-Authorization Automation Solution - Cadalys
Cadalys CareIQ Announces Game-Changing Prior-Authorization Automation Solution - Cadalys
Introducing the Puzzel Virtual Agent Suite: Transforming Customer Engagement with AI
Puzzel has launched the Virtual Agent Suite, an AI-powered solution designed to enhance customer service across chat, email, and voice channels. This suite automates routine tasks, reduces resolution... times, and ensures GDPR compliance, allowing human agents to focus on complex interactions. The suite includes AI Chat, Voice, and Email Agents, offering consistent, personalized support and reducing operational costs for contact centers.
Nook welcomes Inderjit Brar to lead core system integrations in HubSpot - CUInsight
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade texting solutions. This integration allows HubSpot users to send SMS messages directly from... the platform, offering features like automated workflows and personalized messaging. The integration aims to improve customer engagement with high open and response rates, supporting marketing, sales, and service functions.
Social enterprise discounts: Atlassian tools for impact teams
Atlassian has expanded its support for social impact teams by offering discounts and support programs to social enterprises. Eligible teams can access Atlassian's tools at 50-75% off and participate ...in free support programs. The initiative aims to enhance the efficiency of teams working towards positive social, economic, and environmental outcomes.
MarketDesign Launches Optimization Engine for HubSpot Users - MarTech Cube
MarketDesign Consulting Inc. has launched the Optimization Engine for HubSpot Users, a service designed to enhance the value of HubSpot investments. It offers strategic guidance, platform cleanup, an...d execution to optimize HubSpot's CRM capabilities. The service includes comprehensive audits and tailored support, ensuring HubSpot aligns with business objectives and delivers measurable results.
Atlassian gives Rovo AI a major upgrade and developers new tools
Atlassian has significantly upgraded its AI assistant, Rovo, enhancing its capabilities and integrating it into more products like Jira and Bitbucket. New features include a collaborative Canvas, per...sonal memory, and over 100 skills. The Rovo Dev suite aids developers with AI-powered tools, automating tasks like code reviews and bug fixes. These updates aim to deepen AI integration into enterprise workflows.
Atlassian makes Rovo AI available everywhere and for everyone
Atlassian has expanded the availability of Rovo AI, making it accessible to all paying customers and introducing new AI agents for task automation. Rovo AI now integrates with more apps, including Ji...ra and Confluence, and offers a standalone version for non-Atlassian users. Key features include Rovo Search, Chat, and Studio, which enhance enterprise search and collaboration. The updates aim to boost productivity and AI adoption within the Atlassian ecosystem.
Introducing Databricks Query Runner: Transforming data into insight - Work Life by Atlassian
Atlassian has launched the Databricks Query Runner, an AI-powered tool integrated with Databricks, enabling users to access real-time data insights within Atlassian Rovo. This tool allows users to qu...ery data using natural language, facilitating instant insights without SQL expertise. It enhances data-driven decision-making across teams, with enterprise-grade security. The Databricks Connector, enhancing data search capabilities, will be available later this year.
Catsy PIM Launches Native HubSpot Integration - EIN News
Catsy has launched a native integration with HubSpot, enhancing CRM workflows for industrial sales teams by providing real-time product intelligence. This integration offers enriched product data, sm...art recommendations, and proactive account management, significantly improving quote accuracy and cross-sell revenue. Early adopters report a 40% increase in quote-to-order conversion rates and a 45% rise in cross-sell revenue.
iTWire - ManageEngine Unveils its Biggest Generative AI Release Yet for ServiceDesk Plus , Aimed at Enhancing Productivity for IT Teams
ManageEngine has released a major generative AI update for its ServiceDesk Plus platform, introducing features like the GenAI-powered Ask Zia virtual agent, Workflow Assist, and Script Generator. The...se enhancements aim to improve IT team productivity by supporting multi-turn conversations and workflow generation. The update allows customers to choose AI providers like ChatGPT and Azure OpenAI, optimizing costs and integration.
ManageEngine strengthens its unified security platform with reengineered detection
ManageEngine has enhanced its Log360 SIEM solution with reengineered threat detection capabilities. The update introduces over 1,500 prebuilt detection rules aligned with the MITRE ATT&CK framework, ...reducing false positives and improving SOC efficiency. The new features include a centralized detection console and multi-tier architecture, validated by ECSO 911's significant reduction in false alerts.
ManageEngine Overhauls Log360 to Cut SOC Alert Noise
ManageEngine Overhauls Log360 to Cut SOC Alert Noise
UseResponse Progress and Success in 7.x Releases | Help Center - UseResponse
UseResponse has announced updates in its 7.x software releases, featuring smart request assignments, real-time report updates, and Instagram Direct integration. Enhancements include improved macros, ....csv import options, DeepL integration for translations, and multi-select custom fields. These updates aim to streamline customer support operations and enhance user experience.
Atlassian says its Dont F the Customer principle drove cloud-only decision
Atlassian will end all on-premises licenses by March 2029, pushing customers to migrate to cloud services. This decision aligns with their focus on AI-powered tools that require cloud infrastructure.... The move affects enterprises using on-premises solutions, with Atlassian offering support for migration challenges. The strategy aims to enhance cloud revenue but raises concerns over migration timelines and costs.
HubSpot Launches Loop Marketing to Empower Marketers in AI Era
HubSpot has launched Loop Marketing, a new approach designed to help businesses adapt to the AI-driven market landscape. This method includes four stagesExpress, Tailor, Amplify, and Evolvethat lever...age AI and human collaboration to enhance marketing strategies. Loop Marketing aims to provide small businesses with a competitive edge by enabling faster campaign launches, personalized experiences, and reduced acquisition costs.
HubSpot launches Loop Marketing to tackle AI-driven 'zero-click' search ...
HubSpot has launched Loop Marketing, a new framework to help businesses adapt to AI-driven 'zero-click' searches. This approach, unveiled at INBOUND 2025, includes four stagesExpress, Tailor, Amplify..., and Evolvedesigned to enhance customer engagement and conversion rates. HubSpot also introduced over 200 AI-powered product updates to support marketing, sales, and service teams, emphasizing AI's role in improving business outcomes.
HubSpot Bets Big That Hybrid AI-Human Teams Are The Future
HubSpot announced over 200 product updates at its INBOUND 2025 event, emphasizing a hybrid AI-human team model. The company introduced the "Loop" strategy, transforming traditional marketing funnels ...into iterative AI-centric processes. New features include the Data Hub, Breeze Agents, and Breeze Marketplace, aiming to integrate AI deeply into daily workflows, enhancing decision-making and efficiency. HubSpot positions itself distinctively against competitors by embedding AI as a core component rather than an add-on.
HubSpot Launches Data Hub, AI Agents in 200+ Product Updates | HUBS ...
HubSpot introduced over 200 product updates at INBOUND 2025, including the new Data Hub, Breeze Agents, and AI-powered CPQ in Commerce Hub. These updates aim to enhance hybrid human-AI teams by integ...rating structured and unstructured data, improving CRM capabilities, and embedding AI across marketing, sales, and service workflows. The new tools are designed to streamline data management, personalize customer interactions, and accelerate business growth.
HubSpot Introduces the Loop: A New Playbook for Growth in the AI Era
HubSpot has introduced "The Loop," a new marketing playbook designed for the AI era. This approach adapts traditional inbound marketing to meet customers across various platforms using AI for persona...lized messaging. The Loop includes stages like Express, Tailor, Amplify, and Evolve, leveraging AI tools such as Breeze Assistant and HubSpot Connectors to optimize marketing strategies and improve customer engagement.
GoTo Integrates LogMeIn Resolve With SentinelOne for Enhanced Endpoint Security
GoTo has integrated its LogMeIn Resolve platform with SentinelOne Singularity to enhance endpoint security. This integration combines Singularity's endpoint detection and response capabilities with L...ogMeIn Resolve's zero-trust architecture. It offers detailed alerts for ransomware and malware, continuous monitoring, and streamlined incident response, providing businesses with actionable insights and automation.
Atlassian's 4 Million PostgreSQL Database Migration: When Standard Cloud Strategies Fail
Atlassian migrated 4 million Jira databases to Amazon Aurora to enhance cost efficiency and reliability. The migration involved custom tools due to the unique architecture of one database per tenant,... which posed challenges in scaling and operational control. The project, which replatformed 2403 RDS instances, achieved significant scalability and cost improvements, migrating up to 90,000 databases daily.
Atlassian Trello redesign may be worst in tech history
Atlassian's recent redesign of Trello has faced significant backlash from users, who compare it to infamous tech failures like Windows 8. The update, launched on May 22, 2025, altered the interface a...nd removed features, leading to user dissatisfaction. Atlassian suggests users consider Jira as an alternative, indicating a strategic shift for Trello towards personal productivity.
ManageEngine Endpoint Central Delivered 442% ROI According to Total ...
ManageEngine's Endpoint Central platform delivered a 442% ROI over three years, according to a Total Economic Impact study by Forrester Consulting. The study highlighted significant cost savings and ...rapid payback within six months for a composite organization using the unified endpoint management and security solution.
HubSpot launches a CRM connector for Anthropic Claude. Here's why
HubSpot has launched a CRM connector for Anthropic Claude, enhancing its integration with large language models. This new connector allows users to access and visualize HubSpot CRM data, including co...ntacts, companies, and deals, across all Claude versions. Unlike the ChatGPT connector, Claude can create data visualizations, offering a unique advantage. HubSpot's continued integration with AI models underscores its commitment to leading in the AI-driven business tools space.
U.S. CISA adds CrushFTP, Google Chromium, and SysAid flaws to its Known Exploited Vulnerabilities catalog - Security Affairs
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) has added vulnerabilities in SysAid's on-prem software to its Known Exploited Vulnerabilities catalog. These flaws, identified as CVE-...2025-2775 and CVE-2025-2776, allow attackers to take over admin accounts or read server files. SysAid addressed these issues in version 24.4.60 build 16 released in March 2025.
ManageEngine AD360 adds risk mapping & MFA to fight breaches
ManageEngine has enhanced its AD360 identity and access management platform by adding risk exposure management and local user multi-factor authentication (MFA) features. These updates aim to improve ...security by detecting privilege escalation risks and securing unmanaged local accounts. The platform now includes graph-based analysis for mapping attack paths and machine learning-driven access recommendations to support least privilege access models. These enhancements align with compliance standards like NIST SP 800-207 and PCI DSS Version 4.0.
ManageEngine Enhances AD360 With Risk Exposure Management and Local ...
ManageEngine has enhanced its AD360 platform with new identity risk exposure management and local user MFA features. These additions help enterprises visualize attack paths and enforce MFA on unmanag...ed local accounts, aligning with Zero Trust frameworks. The enhancements aim to strengthen identity threat defenses by detecting privilege escalation risks and securing local accounts.
Mria Labs Announces Official Fall 2025 Launch of Mria CRM for Jira
Mria Labs announced the Fall 2025 launch of Mria CRM for Jira, a CRM built entirely on Atlassian Forge to work natively within Jira. This product aims to eliminate the need for external CRM tools, of...fering a unified system for managing sales, delivery, and customer relationships. Key features include secure, scalable performance, and a familiar Jira-style UI.
Market Veep Launches HubSpot Onboarding Accelerator to Fast - Track Success for Sales Teams
Market Veep, a Diamond HubSpot Partner, has launched the HubSpot Onboarding Accelerator, a self-guided program to streamline HubSpot setup for sales teams. The program includes video tutorials, live ...Q&A sessions, and team training resources, aiming to reduce onboarding time. It is available for pro and enterprise HubSpot subscriptions, with plans to expand to Marketing and Service Hubs.
GoTo Announces LogMeIn Resolve Integration with HaloPSA, Empowering Managed Service Providers to Effortlessly Manage IT Workflows Across Platforms
GoTo has integrated its LogMeIn Resolve platform with HaloPSA, enhancing IT workflow management for Managed Service Providers (MSPs). This integration automates ticketing based on alert priority, str...eamlines verification checks, and ensures data consistency across platforms. It leverages AI features and a zero trust architecture to improve service delivery and asset management.
IT News Online - Appsvio Launches Appsvio Test Management for Jira
Appsvio has launched the Appsvio Test Management (ATM) app on the Atlassian Marketplace. This Forge-built app enhances QA processes within Jira, offering features like flexible testing setups and com...prehensive test coverage. It meets the latest data security standards and is designed to integrate seamlessly with Jira's development cycle, ensuring data safety and compliance.
Strategic Partnerships and Integrations in Help Desk
Ascend Technologies Joins HubSpot's Partner Ecosystem to Advance CRM, Automation ...
Ascend Technologies has joined HubSpot's Solutions Partner Program, enhancing its CRM, automation, and AI-driven strategies. This partnership allows Ascend to offer HubSpot's customer platform, inclu...ding marketing, sales, and service tools, to its clients, aiming to improve customer engagement and growth. Ascend, with its extensive CRM expertise, will leverage HubSpot's platform to help clients align technology with their business strategies.
Import Emails or Tickets Into Help Scout - Help Scout Support
Help Scout has partnered with Import2 to simplify the migration of emails and tickets from various providers into Help Scout. This new import tool supports data transfer from platforms like Zendesk, ...Salesforce, and Microsoft 365, enhancing user transition by allowing the import of customer profiles and tags. The tool is available for all Standard, Plus, and Pro plans, with a cost structure for imports exceeding 500,000 records.
Sematell und VIER schlie en strategische Partnerschaft
Sematell and VIER have formed a strategic partnership to create an integrated ecosystem for AI-driven customer service. This collaboration focuses on combining Sematell's domain-specific AI for email... response management with VIER's omnichannel platform and expertise in intelligent routing and speech technology. The partnership aims to enhance customer service automation, particularly in regulated industries like energy, retail, and insurance.
Cadalys is proud to be partnering with DIGITALL - Cadalys
Cadalys is proud to be partnering with DIGITALL - Cadalys
HubSpot Partners Meticulosity and Scitecs Launch Meticulosity Global to Expand ... - EIN Presswire
HubSpot partners Meticulosity and Scitecs have launched Meticulosity Global, a new entity aimed at expanding HubSpot's impact across EMEA and APAC regions. This collaboration enhances their ability t...o serve enterprise clients with cross-regional teams, combining local expertise with global reach. The venture supports HubSpot's upmarket expansion and strengthens its position as a leading global CRM platform.
SeedLegals Chooses K3C to lead their Startup Marketplace alongside HubSpot - Yahoo Finance
SeedLegals has partnered with K3C to enhance its Startup Marketplace, alongside HubSpot. K3C, a Go To Market software provider, joins as the first sales and CRM services partner. This collaboration a...ims to provide startups with advanced sales strategies and CRM solutions, leveraging K3C's LeanGTM platform and HubSpot's CRM capabilities to support growth in the European startup ecosystem.
TRooInbound Is Now Officially a HubSpot Platinum Solutions Partner
TRooInbound has advanced to a HubSpot Platinum Solutions Partner, marking one of India's fastest transitions from Gold to Platinum in HubSpot's partner ecosystem. This achievement underscores TRooInb...ound's commitment to helping businesses adopt HubSpot through modern Revenue Operations and CRM strategies. The agency offers a range of services, including CRM setup, AI-driven RevOps, and personalized content solutions.
Qualified Introduces Piper for HubSpot: The #1 AI SDR Superagent for HubSpot Marketing Hub
Qualified has introduced Piper for HubSpot, an AI SDR agent integrated with HubSpot Marketing Hub. This tool allows HubSpot users to automate lead conversion, enhancing marketing efficiency and maxim...izing their HubSpot investment. Piper autonomously engages leads across various channels, offering real-time conversations and personalized interactions to boost pipeline and revenue growth.
Wendt Partners Becomes First HubSpot Elite Partner to Join Profoundly (www.profound.ly)
Wendt Partners, a HubSpot Elite Solutions Partner, has joined Profoundly, an online marketplace connecting HubSpot experts with clients. This partnership enhances global support and expertise within ...the HubSpot ecosystem, aiming to improve efficiency and ROI for users.
McLaren Racing announces Freshworks as an Official Partner of the McLaren Formula 1 Team
Freshworks has become an Official Partner of the McLaren Formula 1 Team, integrating its ITSM solution, Freshservice, to enhance McLaren's IT operations. This partnership aims to boost productivity a...nd operational efficiency, with Freshworks branding featured on McLaren's race cars and team kit.
Atlassian partners with Google Cloud to power a multi-cloud future - Work Life by Atlassian
Atlassian has partnered with Google Cloud to enhance its multi-cloud infrastructure, integrating core apps like Jira and Confluence on Google Cloud alongside AWS. This collaboration aims to deliver s...calable, AI-powered solutions for enterprise customers, facilitating direct app purchases through Google Cloud Marketplace and enabling advanced AI product integrations.
Will Integrating MANTL and HubSpot Reshape Alkami Technology's (ALKT) Competitive ...
Alkami Technology has integrated MANTL and HubSpot to enhance its cross-sell strategy in digital banking. This integration aims to enable financial institutions to execute personalized, data-driven c...ampaigns, potentially boosting Alkami's platform capabilities and client engagement. However, successful integration of MANTL remains crucial to avoid execution challenges.
WSI Earns HubSpot Platinum Partner Status, Delivering Smarter, Faster CRM Solutions to Clients
WSI has achieved HubSpot Platinum Partner status, enhancing its ability to deliver advanced CRM solutions. This recognition grants WSI access to exclusive HubSpot resources, enabling them to provide ...smarter, faster CRM and marketing automation strategies. The partnership aims to improve client value through deeper expertise and strategic foresight.
Freshworks joins McLaren F1 as official partner
Freshworks has partnered with McLaren Racing, becoming an official partner of the McLaren Formula 1 Team. McLaren will use Freshworks' IT service management tool, Freshservice, to enhance IT operatio...ns and boost efficiency. Freshworks branding will feature on McLaren cars and apparel, starting with the Belgian Grand Prix. This multi-year agreement aims to streamline McLaren's IT services and improve track performance.
Freshworks Partners with McLaren Racing to Enhance IT Operations in Formula 1 - Quiver Quantitative
Freshworks has entered a multi-year partnership with McLaren Racing, becoming an Official Partner of the McLaren Formula 1 Team. McLaren has integrated Freshworks' IT service management solution, Fre...shservice, to enhance IT operations and productivity during races. Freshworks' branding will be featured on McLaren's race cars and team kit for the 2025 season, starting with the Belgian Grand Prix.
Freshworks Partners with McLaren F1 to Power IT Operations
Freshworks has entered a multi-year partnership with McLaren F1, deploying its AI-powered ITSM platform, Freshservice, to enhance McLaren's IT operations. The collaboration aims to streamline IT proc...esses and boost efficiency during F1 races. Freshworks branding will feature on McLaren's race cars and team gear, highlighting the partnership's strategic importance.
CallTrackingMetrics Reports Strong Start to 2025 with HubSpot Certification, AI ...
CallTrackingMetrics' app has been certified in the HubSpot App Marketplace, ensuring high standards for security, performance, and usability. This certification enhances reliability for sales and mar...keting teams using HubSpot, particularly in connecting attribution data across platforms.
Mergers, Acquisitions, and Business Moves in Help Desk
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
Software company Bird rules out hostile takeover after CM.com rejects offer - NL Times
CM.com rejected a 166 million acquisition offer from Bird, a communications software provider. Bird's CEO, Robert Vis, ruled out a hostile takeover, stating he won't pursue a company unwilling to sel...l. CM.com cited the offer's lack of long-term value for stakeholders as the reason for rejection. Bird criticized a separate share acquisition by Valentijn Rensing, which diluted other shares' value.
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader - Directors Club News -
Odigo has acquired Akio, aiming to establish a European leader in Contact Centre as a Service (CCaaS) and Customer Experience as a Service (CXaaS). This acquisition aligns with Odigo's mission to enh...ance brand-customer interactions.
Atlassian Completes Acquisition of The Browser Company of New York - Business Wire
Atlassian has entered into a definitive agreement to acquire The Browser Company of New York for approximately $610 million. This acquisition aims to develop an AI-powered browser optimized for knowl...edge workers using SaaS applications. The transaction is expected to close in the second quarter of fiscal year 2026, pending regulatory approvals.
Atlassian Corporation ( TEAM ) Enters Into Definitive Agreement to Acquire DX
Atlassian Corporation has entered into a definitive agreement to acquire DX. This acquisition aligns with Atlassian's strategy to enhance its software offerings and expand its market presence. The mo...ve is expected to bolster Atlassian's capabilities in the collaboration software space, providing additional value to its IT and business team customers.
Atlassian's All-In AI Revolution: September 2025's Bold Moves and Big ...
Atlassian announced major AI-focused acquisitions, acquiring The Browser Company for $610 million and DX for $1 billion. These moves aim to integrate AI into Atlassian's product suite, enhancing tool...s like Jira and Confluence with AI-driven features. The acquisitions reflect Atlassian's strategy to lead in AI-powered work collaboration, with plans to close both deals by the end of 2025.
Atlassian + DX: Engineering Intelligence for the AI Era - Work Life by Atlassian
Atlassian has announced a definitive agreement to acquire DX, a leader in engineering intelligence. This acquisition aims to enhance Atlassian's System of Work by integrating DX's capabilities in mea...suring and improving developer productivity through AI. The collaboration will provide customers with insights into AI adoption, developer experience, and productivity, benefiting over 350 enterprises including Pfizer, Pinterest, and Xero.
HubSpot Acquires Dashworks to Supercharge AI-Driven Workplace Search
HubSpot has acquired Dashworks to enhance its AI-driven workplace search capabilities, integrating Dashworks' technology into HubSpot's Breeze product line. This acquisition aims to streamline inform...ation retrieval for small businesses, allowing faster access to data across various applications. The Dashworks team will join HubSpots AI product group, enhancing search and contextual gathering capabilities.
Dia and Arc maker The Browser Company is being acquired by Atlassian
Atlassian is acquiring The Browser Company, known for its Arc and Dia browsers, for $610 million. This acquisition aims to integrate AI and browser technology to enhance Atlassian's suite of work app...s. The Browser Company will operate independently, focusing on Dia's AI capabilities for enterprise users.
Atlassian is acquiring The Browser Company for $610Mn
Atlassian is set to acquire The Browser Company for $610 million, integrating AI-driven web tools into its products like Jira and Confluence. The acquisition, expected to close in fiscal Q2 2026, aim...s to enhance productivity with AI-powered browsing technology. The Browser Company will operate independently, continuing to develop its Dia browser, which will complement Atlassian's enterprise software.
Funding News and Financial Performance in Help Desk
Atlassian Announces Date for Second Quarter of Fiscal Year 2026 Financial Results - Business Wire
Atlassian has announced the date for the release of its financial results for the second quarter of fiscal year 2026.
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
HubSpot to Announce Third Quarter 2025 Financial Results on November 5, 2025 - 01net
HubSpot will announce its third quarter 2025 financial results on November 5, 2025, after U.S. markets close. A conference call will follow at 4:30 p.m. ET to discuss the results and business outlook.
Atlassian Announces Date for Fourth Quarter and Fiscal Year 2025 Financial Results - Business Wire
Atlassian will announce its fourth quarter and fiscal year 2025 financial results on August 7, 2025. A conference call will follow the release to discuss the results.
Freshworks Reports Second Quarter 2025 Results
Freshworks announced its Q2 2025 financial results, reporting an 18% year-over-year revenue growth to $204.7 million and a 29% operating cash flow margin. The company also highlighted key business ac...hievements, including onboarding new customers and launching new AI capabilities. Freshworks raised its full-year 2025 guidance based on strong performance and market conditions.
Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.
Freshworks: Solid Growth As Agentic AI Tools Take Off
Freshworks: Solid Growth As Agentic AI Tools Take Off
HubSpot (HUBS) Reports Strong Q2 2025 Growth Driven by AI ... - GuruFocus
HubSpot (HUBS) Reports Strong Q2 2025 Growth Driven by AI ... - GuruFocus
HubSpot Inc. Earnings Report: Key Insights and Expectations - IndexBox
HubSpot Inc. is set to release its earnings report, with analysts projecting a 16% year-on-year revenue growth to $739.3 million. This follows a previous quarter where HubSpot exceeded revenue expect...ations by 2%, achieving a 15.7% annual growth. Despite the positive outlook, HubSpot's stock has declined by 7.8% over the past month.
Freshworks (FRSH) Q2 Revenue Up 18%
Freshworks reported a strong Q2 2025 financial performance with GAAP revenue of $204.7 million, surpassing expectations. Non-GAAP earnings per share reached $0.18, significantly above estimates. The ...company highlighted growth in AI solutions, with Freddy AI generating $20 million in annual recurring revenue. Freshworks also announced a partnership with McLaren Racing, adopting Freshservice for IT management.
Freshworks Inc: Freshworks Reports Second Quarter 2025 Results
Freshworks reported a strong second quarter 2025, with an 18% year-over-year revenue increase to $204.7 million. The company achieved a 29% operating cash flow margin and a 27% adjusted free cash flo...w margin. Freshworks also announced a partnership with McLaren Racing, integrating its ITSM solution, Freshservice, into the McLaren Formula 1 Team's operations.
HubSpot to Announce Second Quarter 2025 Financial Results on August 6, 2025
HubSpot will announce its second quarter 2025 financial results on August 6, 2025, after market close. A conference call to discuss the results and business outlook will follow at 4:30 p.m. ET.
Leadership and Executive Team Updates in Help Desk
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
SysAid Appoints Jason Schwartz as Chief Financial Officer to Fuel Next Phase of Growth - PR Newswire
SysAid has appointed Jason Schwartz as Chief Financial Officer to support its growth and expansion strategy. Schwartz, a veteran in guiding technology companies through growth phases, joins SysAid fr...om Similarweb. His appointment is seen as a strategic move to bolster SysAid's leadership as it focuses on scaling operations and enhancing its AI-driven service management solutions.
HubSpot Expands Board and Reports Strong Q3 2025 Results - The Globe and Mail
HubSpot expanded its board by appointing Clara Shih as a Class III director and reported a 21% increase in Q3 2025 revenue to $809.5 million. The company emphasized its AI strategy and customer expan...sion as key growth drivers.
CM.com appoints Geert Beullens as Chief Financial Officer
CM.com appoints Geert Beullens as Chief Financial Officer
HubSpot appoints Megan Hughes as JAPAC Managing Director to drive ... - adobo Magazine
HubSpot has appointed Megan Hughes as Managing Director & Vice President of Sales for the JAPAC region. With over 25 years in the tech sector, Hughes will drive HubSpot's growth strategy across key m...arkets like Japan, Australia, and India. Her leadership aims to enhance HubSpot's AI-powered platform to help 28,000 businesses in the region scale and improve customer interactions.
Atlassian CEO Mike Cannon - Brookes has had a messy first year leading the software giant solo after the departure of Scott Farquhar
Atlassian CEO Mike Cannon-Brookes has faced challenges in his first year leading the company solo, including a significant share price drop, internal cultural issues, and personal matters. Despite th...ese hurdles, he has made notable personal investments and financial decisions.
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of ...the Board. Mathrubootham's departure is not due to any disagreements with the company.
Awards, Recognitions, and Industry Achievements in Help Desk
BMC is recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms - PR Newswire
BMC has been recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms. This distinction is based on positive customer feedback and ratings, with... BMC achieving a 4.5 out of 5 overall rating and a 94% recommendation rate. The recognition highlights the effectiveness of BMC's Control-M platform in automating and orchestrating workflows across various systems.
Clitheroe business YUDU Sentinel wins European award
YUDU Sentinel, based in Clitheroe, won the Business Continuity Institute Europe Award for its crisis response and business continuity platform, Sentinel Spaces. The platform was recognized for its cl...ient-led innovation and robust architecture, outperforming major names like Motorola and Sky. CEO Richard Stephenson highlighted the company's focus on innovative solutions and client support. YUDU Sentinel's growth was aided by a loan from Rosebud, part of Lancashire County Council's Business Growth Service.
SysAid Recognized in the 2025 Gartner® Magic Quadrant for AI Applications in IT Service Management
SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its role in AI-driven innovation and customer satisfaction. The company was no...ted for its AI for End-User Self-Service Use Case and received the highest score in the Gartner Peer Insights 'Voice of the Customer' report for AI in ITSM.
SysAid Recognized in the 2025 Gartner Magic Quadrant for AI ...
SysAid has been recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its AI-driven innovation and customer satisfaction. The company achieved the h...ighest score in the Gartner Peer Insights 'Voice of the Customer' report, reflecting its commitment to delivering impactful AI solutions in ITSM.
BMC Named a Leader for Service Orchestration and Automation Platforms ...
BMC has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP). This acknowledgment highlights BMC's Control-M platform, which integr...ates AI-driven operations and offers extensive workflow orchestration capabilities. The platform supports multi-cloud data pipelines and AI/ML orchestration, enhancing automation scalability and reliability.
SysAid recognized as one of the top-rated help desk software in 2025
SysAid has been recognized as a top-rated help desk and ITSM software in 2025 by Gartner Digital Markets, receiving accolades from Capterra, GetApp, and Software Advice. These awards highlight SysAid...'s commitment to providing innovative IT solutions, including its Agentic AI capabilities that automate routine tasks, allowing IT teams to focus on strategic priorities.
Los Angeles Capital Management LLC Lowers Holdings in HubSpot, Inc. (NYSE:HUBS)
Experian's AI-powered solution, Experian Assistant, won the 2025 Globee Award for Technology in the Enterprise Artificial Intelligence Solutions category. The tool accelerates data-modeling for finan...cial institutions, reducing development time from months to days. Integrated with the Experian Ascend Platform, it enhances data exploration and model deployment, offering significant ROI improvements for global banks.
Corporate News and Organizational Updates in Help Desk
ManageEngine ITCON 2025 showcases automations role in Nigerias digital transformation
ManageEngine hosted ITCON 2025 in Nigeria, emphasizing automation's role in digital transformation. The event, in partnership with Tranter IT, featured discussions on IT strategy, automation, and AI-...powered operations. It highlighted ManageEngine's influence in Africa and Tranter IT's local leadership in IT implementation and governance.
Jobs could be lost in AI transition , tech leader warns
Atlassian co-founder Scott Farquhar warns of potential job losses due to AI, urging collaboration between government and businesses. Atlassian recently cut 150 jobs to enhance its cloud platform, par...tly using AI. Farquhar emphasizes the need for infrastructure and retraining, advocating for digital apprenticeships and AI adoption in government operations.