Latest Product Updates and Feature Enhancements in CRM
Salesforce Expands MuleSoft Agent Fabric with Automated Discovery - Salesforce
Salesforce has expanded its MuleSoft Agent Fabric with new automated discovery capabilities, enhancing AI agent management across platforms like Salesforce Agentforce, Amazon Bedrock, and Google Clou...d's Vertex AI. The update introduces Agent Scanners for automatic detection and cataloging of AI agents, providing a unified control plane for governance and visibility. This development supports scalable AI deployment, offering seamless integration and oversight of agents and tools within the enterprise.
New and upcoming innovations for Agentforce Commerce
Salesforce has introduced new innovations for Agentforce Commerce, enhancing B2C commerce with AI-driven features. These include agentic shopping for personalized experiences, ChatGPT catalog integra...tion, and Google's Universal Commerce Protocol integration. New capabilities in contextual search, connected commerce, intelligent order management, and point-of-sale systems are also highlighted. These updates aim to improve customer engagement, operational efficiency, and drive growth.
Agentforce MCP Beta Brings All the Power of Tool Calling, None of the Context Bloat
Salesforce has introduced Agentforce MCP Support in beta, enhancing AI agent capabilities by integrating Anthropic's Model Context Protocol. This feature allows enterprises to connect agents to third...-party tools with ease, manage access controls, and prevent data exposure. The integration aims to improve interoperability and security for AI agents, offering a streamlined setup and management process.
Salesforce rolls out new AI-powered Slackbot for enterprise customers - Investing.com India
Salesforce has launched an AI-powered Slackbot to help enterprise users perform tasks without leaving Slack. The tool, part of Salesforce's Agentforce 360 vision, integrates AI to understand user con...text and improve productivity. Available to Business+ and Enterprise+ customers, it aims to streamline workflows while maintaining security standards.
Bloomreach Announces Loomi Connect, Bringing Your Brands Search Intelligence to the OpenAI Marketplace
Bloomreach has launched Loomi Connect, integrating its product discovery technology with ChatGPT via the OpenAI marketplace. This enables brands to use Bloomreach's search intelligence in conversatio...nal AI platforms, ensuring consistent and relevant product recommendations. Loomi Connect captures interaction data to enhance personalization across ecommerce and conversational channels.
Veeva Announces Environmental Monitoring Solution to Modernize Quality Control in Manufacturing - PR Newswire
Veeva Systems announced the launch of Veeva Environmental Monitoring, a cloud-native solution integrated with Veeva LIMS, to enhance quality control in manufacturing. This application will automate e...nvironmental sample collection and analysis, ensuring compliance with GMP standards and optimizing batch release processes. The solution will be available in December 2026.
Bloomreachs AI-Powered Marketing Automation and Ecommerce Search Now Available on AWS Marketplace
Bloomreach's AI-powered marketing automation and ecommerce search solutions are now available on AWS Marketplace. This integration allows businesses to seamlessly incorporate Bloomreach's Loomi AI to...ols into their AWS-based technology stacks, enhancing real-time personalization across various customer touchpoints. This expansion aims to make Bloomreach's solutions more accessible to businesses using AWS infrastructure.
Salesforce Bolsters Customer Trust and Resilience with Net New ISO 22301Certification
Salesforce has achieved the ISO/IEC 22301:2019 certification, enhancing its business continuity management. This certification ensures operational resilience and minimal downtime for Salesforce's ser...vices, including Sales Cloud, Service Cloud, and others. It complements existing certifications like ISO 27001 and ISO 42001, reinforcing Salesforce's reputation as a trusted provider of AI, data, and CRM solutions.
New Pipedrive App in ChatGPT Now Available for Pipedrive Customers - Business Wire
Pipedrive has launched a new app within ChatGPT, enhancing its CRM capabilities for Pipedrive customers. This integration allows users to leverage ChatGPT's AI features directly within their Pipedriv...e environment, streamlining sales and customer management processes.
New! Next Gen Marketing Cloud, Archive and New Licensing Now Generally Available for ISVs
Salesforce has launched the Next Gen Marketing Cloud, Archive, and a new licensing model for ISVs, now generally available. These offerings allow ISVs to embed Salesforce's AI-native capabilities dir...ectly into their applications, enhancing marketing automation, personalization, and data governance. The new licensing structure aims to reduce costs and increase adoption by shifting to a login-based model.
Guidewire Olos Release Powers Intelligent Pricing, Drives Faster Rate Changes, and Enhances Workers Compensation Performance - STT Info
Guidewire has launched PricingCenter, a unified pricing and rating application designed for P&C insurers. This tool accelerates product innovation by enabling real-time pricing adjustments and market... impact analysis. It integrates with Guidewire's existing solutions, offering advanced modeling capabilities and a no-code interface. PricingCenter aims to enhance agility and profitability for insurers by streamlining the pricing lifecycle.
Veeva AI Agents Now Available to Increase Productivity and Customer ...
Veeva Systems has launched Veeva AI Agents for Vault CRM and PromoMats, enhancing productivity and customer engagement in the life sciences sector. These AI agents, including Free Text Agent and Voic...e Agent, offer features like call note accuracy and voice input. Additional agents for various applications are planned for 2026, aiming to transform industry workflows.
AutoRABIT Announces FedRAMP Milestones for Salesforce Security Solutions
AutoRABIT has achieved FedRAMP Moderate Authorization to Operate (ATO) for its CodeScan and Guard solutions, enhancing security for Salesforce environments in government agencies. These solutions add...ress Salesforce's unique security challenges by automating code analysis and monitoring configurations, aligning with federal compliance standards to protect sensitive data and streamline compliance processes.
Salesforce Enhances AI Reliability with New Observability Tools for Agents
Salesforce has introduced new observability tools to enhance AI agent reliability, focusing on analytics, optimization, and health monitoring. These tools provide small businesses with insights into ...AI performance, enabling better decision-making and operational efficiency. Early adopters like 1-800Accountant and Engine report improved service quality and scalability. The tools aim to address challenges in managing AI agents, offering a pathway for businesses to optimize AI deployment.
Veeva Link Key People Features Brief
Veeva Systems introduces Veeva Link Key People, a feature that consolidates comprehensive data on medical and scientific experts to enhance engagement and drive value-driven interactions. It offers d...eep insights across therapeutic areas, network analysis, and compliance with privacy laws. The feature integrates seamlessly with Veeva products, providing tailored information for medical and commercial teams.
Veeva OpenData Features Brief
Veeva Systems enhances its OpenData product, offering high-quality, integrated customer reference data for improved commercial agility. The product features seamless integration with Vault CRM, fast ...data change request resolution, and robust compliance data. It supports global availability across 100+ countries, expanding to 115+ in 2024, and includes verified HCP emails as an add-on.
Cyntexa Announces Updates to ChargeOn on Salesforce AppExchange - Markets Financial Content
Cyntexa has updated its ChargeOn application on Salesforce AppExchange, enhancing payment processing and orchestration capabilities. ChargeOn integrates with over 14 global payment gateways, offering... streamlined revenue automation and eliminating vendor lock-in. The update includes advanced features for secure, efficient payment management within Salesforce, including PCI and DSS compliance.
Unanet Announces First International Expansion with Construction CRM Now Available in the U.K.
Unanet has launched its CRM solution for construction companies in the U.K., marking its first international expansion. This move, in partnership with Algorithms Software UK, integrates Unanet's CRM ...with Xpedeon's ERP platform, offering AEC firms end-to-end capabilities from opportunity to delivery. The integration aims to enhance project delivery and business growth for U.K. construction firms.
Artsman Brings the Legacy of Kent State to Fans with New Collection - Kent State Golden Flashes
Artsman has launched the Kent State University Court Collection, transforming historic MAC Center basketball courts into collectible keepsakes. This collection includes handcrafted pieces made from a...uthentic game-used hardwood, allowing fans to own a piece of Kent State's sports history. The collection features mini courts, decor, and ornaments, available exclusively on Artsman's website.
Salesforces Slack to stop direct service in China, The Information reports - TipRanks
Salesforce is restricting third-party companies from long-term indexing and storing Slack messages, impacting rival enterprise AI firms like Glean. This move tightens Salesforce's control over Slack ...data, potentially limiting AI competitors' access.
Veeva Expands Basics Suite as Over 100 Biotechs Adopt Platform for Scalable Growth
Veeva Systems has expanded its Basics Suite, a platform designed to support scalable growth, which has been adopted by over 100 biotech companies. This expansion aims to enhance the platform's capabi...lities, providing biotech firms with improved tools for growth and scalability.
MoxiWorks unveils AI marketing platform RISE
MoxiWorks has launched RISE, an AI-driven marketing platform designed to enhance real estate marketing efforts. This new platform aims to streamline marketing processes and improve efficiency for rea...l estate professionals.
Bloomreach Unites Search, Storytelling, and Personalization With the Launch of Personalized Media in-Grid
Bloomreach has launched Personalized Media in-Grid, a feature that enhances product-listing pages with dynamic storytelling elements. This capability integrates videos, images, and promotional conten...t into static grids, powered by Bloomreach Discovery's AI search solution. It allows retailers to engage customers through personalized, story-driven experiences, optimizing content without ongoing engineering support.
Salesforce Defines New AI Tools for Small Business Archetype - StartupHub.ai
Salesforce has launched the "Agentblazer" archetype and Agentforce 360 platform to transform small businesses with AI. This initiative integrates AI across business functions, enhancing customer rela...tions and operations. The platform offers automation and data-driven insights, positioning Salesforce as a comprehensive AI partner for SMBs.
Salesforce Agentic AI Redefines Service Automation
Salesforce has announced a milestone for its Agentforce platform, an advanced AI system that has managed over two million customer interactions. Agentforce leverages Salesforce's unified platform, in...tegrating structured and unstructured data to deliver personalized, context-aware responses. This innovation enhances customer service by automating routine inquiries, allowing human agents to focus on complex problem-solving and strategic engagement. Future enhancements include natural voice capabilities and deeper personalization.
Salesforce Agentic AI Reshapes Enterprise Operations - StartupHub.ai
Salesforce is advancing its Agentic AI, embedding intelligent agents across enterprise operations through its Partnerblazer ecosystem. This initiative aims to transform business processes from reacti...ve to proactive, with applications in sectors like healthcare and compliance. Agentforce and AgentExchange platforms enable partners to integrate solutions, enhancing automation and decision-making. Salesforce's strategy highlights a shift towards AI-driven enterprise transformation.
Veeva Batch Release | Batch Release Software for Biopharma
Veeva Systems has introduced the Veeva Batch Release, an end-to-end software solution for the biopharma industry. This tool automates the aggregation, review, and traceability of batch-related data, ...integrating with systems like QMS, LIMS, ERP, and RIM. It aims to accelerate GMP release and market-ship decisions, enhancing efficiency and accuracy while reducing costs.
Salesforce AI Sustainability: The Business Value Imperative - StartupHub.ai
Salesforce is leveraging AI to transform sustainability from a compliance task into a strategic business driver. At the Dreamforce conference, Salesforce highlighted its Agentforce Net Zero offering,... which integrates sustainability data with business operations. This approach enhances operational efficiency and competitive advantage by centralizing data, improving reporting accuracy, and enabling AI-driven insights for strategic decision-making.
Salesforce Agentic Commerce: AI Redefines Retail
Salesforce introduces Agentic Commerce, leveraging AI to enhance retail experiences. New tools and partnerships with OpenAI and Stripe integrate commerce into conversational AI, improving product dis...covery and personalization. Features like Shopper Agent and Agentic Boost streamline customer interactions and inventory management. The platform also integrates with Adyen for payment flexibility and supports Google Android and Zebra Technologies for hardware upgrades, marking a strategic shift towards AI-driven commerce.
Wealthbox Announces Launch of AI Notetaker - PR Newswire
Wealthbox has launched its AI Notetaker, a tool embedded within its CRM for financial advisors, designed to streamline meeting documentation and follow-ups. The AI Notetaker offers features like auto...matic transcription, AI-generated summaries, and collaborative note-taking, enhancing productivity and client relationship management. This innovation reinforces Wealthbox's position as a modern CRM solution for advisory firms.
Veeva Development Cloud Features Brief
Veeva Systems introduces the Veeva Development Cloud, a unified platform for clinical, regulatory, and safety applications. This cloud-based solution centralizes data and processes, enhancing efficie...ncy and compliance. Key features include Veeva Connections for seamless data integration, Veeva Clinical Operations for trial management, Veeva Clinical Data for data management, Veeva RIM for regulatory processes, and Veeva Safety for pharmacovigilance.
Veeva Medical Insights Features Brief
Veeva Systems introduces Veeva Medical Insights, a software and services solution designed to streamline the capture, analysis, and sharing of medical insights. The platform uses AI and human curatio...n to tag and categorize insights, enabling faster identification of medical themes and trends. It integrates with CRM systems and offers comprehensive data access, enhancing decision-making for medical, clinical, and commercial stakeholders.
Pipedrive Strengthens Security and Privacy Commitments With Renewed ISO Certifications
Pipedrive has renewed its ISO 27001 and ISO 27701 certifications, reinforcing its commitment to security and privacy. These certifications reflect Pipedrive's adherence to modern standards for managi...ng information security and privacy risks, crucial as AI becomes integral to its offerings. The company emphasizes continuous improvement in protecting customer data and maintaining trust.
Pipedrive Strengthens Security and Privacy Commitments With Renewed ISO ...
Pipedrive has renewed its ISO 27001:2022 and ISO 27701:2019 certifications, reinforcing its commitment to information security and data privacy. These certifications highlight Pipedrive's adherence t...o global standards for managing information security risks and privacy information management, crucial as AI becomes integral to its product development.
Salesforce Story: Vibe Coding Demo - Salesforce
Salesforce has launched Agentforce Vibes, a low-code development tool that uses natural language prompts to build AI applications. This tool allows users to create apps from descriptions without codi...ng, leveraging company data for context. It aims to simplify app development by treating AI as a collaborative partner, enabling developers to focus on shaping solutions rather than writing code.
Veeva China CRM Suite Adds Embedded AI Agents to Drive Greater Productivity and Compliance
Veeva Systems has integrated four AI agents into its China CRM Suite to enhance productivity and compliance for life sciences teams. These agents, including the Magic Call and Magic Notes agents, pro...vide voice-based reporting and compliance checks. A leading pharmaceutical company is already using the Magic Call Agent to improve data collection efficiency. Additional AI capabilities are planned for December 2025.
Bloomreach and Uniform Unveil Conversational Commerce Framework
Bloomreach and Uniform Unveil Conversational Commerce Framework
Slack and Salesforce unveil custom industry solutions for digital HQs - Cita Directa
Slack and Salesforce have launched custom industry solutions aimed at creating digital headquarters for businesses. These solutions, developed with Salesforce consulting partners, target sectors like... financial services, manufacturing, and retail. They offer industry-specific features to streamline operations and improve customer interactions, available through Salesforce's AppExchange platform.
ActiveCampaign Opens AI Access to All : Active Intelligence Now Available to All Customers With New Agents and Remote MCP
ActiveCampaign Opens AI Access to All : Active Intelligence Now Available to All Customers With New Agents and Remote MCP
Veeva Compass Patient Data Features Brief
Veeva Systems introduces Veeva Compass, a suite of commercial data products designed for complex therapies. Key features include Veeva Compass Patient, offering anonymous patient longitudinal data, a...nd Veeva Compass Pathway for prescription claims lifecycle data. The platform enhances data visibility and insights, providing comprehensive patient-centric data and unlimited access. It integrates with Veeva CRM and Veeva Nitro, supporting efficient, coordinated operations across sales, medical, and marketing teams.
ActiveCampaign opens AI access to all: Active Intelligence now available to all customers with new agents and remote MCP | ActiveCampaign
ActiveCampaign has expanded its AI-powered marketing platform, Active Intelligence, to all customers, enhancing marketing automation with new AI agents and a remote MCP Server. This update allows bus...inesses to create campaigns and gain insights quickly using conversational prompts. The platform's AI capabilities aim to simplify marketing tasks, improve customer engagement, and drive performance gains, with Parrish Law reporting significant improvements in email open rates.
Automation Across Pipedrive, PandaDoc, Calendly, Aircall & Zapier - EIN Presswire
AXIS Consulting has launched RevSync, an automation framework that integrates Pipedrive, PandaDoc, Calendly, Aircall, and Zapier. This system streamlines revenue operations by automating lead capture..., meeting scheduling, and CRM data management, enhancing efficiency and data reliability for sales teams. RevSync is designed to improve lead management, proposal workflows, and CRM accuracy without manual intervention.
Bloomreach Partners with Databricks - destinationcrm.com
Bloomreach, the agentic platform for personalization, today announced a partnership with Databricks, the data and AI company. As part of this partnership, Bloomreach is launching a brand-new native i...ntegration with Databricks, which will allow marketers to import data directly from the Databricks Data Intelligence Platform into Bloomreach without help from IT or engineering teams.
Unanet Caps Third Quarter with Strategic AI Investment and GovCon Milestones
Unanet Caps Third Quarter with Strategic AI Investment and GovCon Milestones
Salesforce introduces Data 360 as part of its new platform
Salesforce has introduced Data 360, a unified data foundation integrating Data Cloud, Tableau, MuleSoft, and the upcoming Informatica acquisition. This platform enhances enterprise intelligence by pr...oviding real-time contextual insights, supporting smarter decision-making and orchestrated collaboration. Data 360 strengthens Salesforce's Agentforce 360 platform, enabling digital agents to act and learn in real time with improved data governance and transparency.
Veeva QualityDocs Features Brief
Veeva QualityDocs is a cloud-based document management application designed for the life sciences industry, offering secure GxP content management. It provides a single source of truth for document c...ontrol, enhancing compliance and efficiency. Features include flexible workflows, real-time collaborative authoring, and comprehensive reporting, facilitating audit readiness and improving user adoption.
Strategic Partnerships and Integrations in CRM
NFU Mutual to Further Improve Customer Service by Moving to Guidewire Cloud Platform - The AI Journal
Guidewire and Ernst & Young LLP (EY) have enhanced their partnership with EY achieving the global Migration Acceleration Specialization. This specialization enables cost-effective and faster migratio...ns to Guidewire Cloud, leveraging EY's Cloud Migration Factory. The collaboration aims to support insurers in transitioning to Guidewire's SaaS platform, enhancing delivery quality and predictability.
LM, PG&E, Salesforce and Wells Fargo Launch EMBERPOINT to Tr - ASDNews
Salesforce, along with Lockheed Martin, PG&E, and Wells Fargo, has launched EMBERPOINT, a venture aimed at transforming wildfire prevention and response. Salesforce will provide the digital foundatio...n, integrating data streams into a real-time response engine using Agentforce and Slack. This partnership seeks to enhance wildfire safety through advanced technologies and coordinated efforts.
Salesforce Partners with Google to Launch Universal Commerce Protocol ...
Salesforce and Google have expanded their partnership to launch the Universal Commerce Protocol (UCP), enabling Agentforce Commerce merchants to integrate with Google's AI-driven shopping experiences.... This collaboration aims to enhance product discovery and checkout processes across Google's platforms, leveraging AI for seamless, conversational commerce.
Google's Mandiant releases free Salesforce access control checker - iTnews
Mandiant, a Google-owned security vendor, has released AuraInspector, an open-source tool to detect access control misconfigurations in Salesforce environments. The tool identifies potential security... gaps in the Salesforce Aura framework, helping prevent unauthorized data access. It automates the detection of misconfigurations, using Salesforce's GraphQL API to bypass data retrieval limits. AuraInspector is available on GitHub but is not an official Google product.
Veeva Systems Expands Long-Term Partnership With BioMarin Pharmaceutical - Nasdaq
Veeva Systems and BioMarin Pharmaceutical have extended their long-term partnership. The expanded agreement aims to enhance BioMarin's operational efficiency and patient experience by utilizing Veeva...'s software, data, services, and consulting. This strategic collaboration supports BioMarin's efforts to advance new medicines globally.
TLTF Summit and ALM Announce Strategic Partnership - Financial / Legal / Venture - ALM Media Properties, LLC
ALM Media and TLTF Summit have formed a strategic partnership to enhance the TLTF Summit's legal industry event with ALM's insights and events ecosystem. This collaboration aims to provide expanded d...ata, market intelligence, and thought leadership, focusing on the future of the legal industry and fostering innovation within the legal technology ecosystem.
IDrive Launches Salesforce Backup: Offering Comprehensive, Automatic Cloud-to ... - Yahoo Finance
IDrive has launched a new product, IDrive Salesforce Backup, which provides comprehensive, automated cloud-to-cloud backup for Salesforce data and metadata. This solution offers enterprise-grade feat...ures, including automated daily backups, ransomware-ready disaster recovery, and granular restore capabilities. It ensures compliance with SOC 2 Type 2, SEC, SOX, and HIPAA standards, and is priced at $20/user/year with unlimited storage.
Fortimize Expands Salesforce Performance Suite With New Data Utilization Assessment
Fortimize has introduced a Data Utilization Assessment to its Salesforce Performance Suite. This new tool aids Salesforce customers in optimizing data movement, credit usage, and architecture readine...ss, crucial for managing usage-based pricing models. It enhances transparency and predictability, supporting AI and multi-cloud expansion without destabilizing operations.
Salesforce and AWS Launch Agentforce 360 to Simplify Enterprise AI Adoption
Salesforce and AWS have launched Agentforce 360, a platform designed to simplify AI adoption for enterprises. This collaboration combines Salesforce's CRM expertise with AWS's cloud capabilities, off...ering features like compliance tools and intuitive AI integration. The platform, available via AWS Marketplace, aims to streamline AI procurement and enhance business operations, particularly for small businesses in regulated industries.
Adecco says joint venture with Salesforce can help reduce AI bubble risks - Reuters
Adecco and Salesforce have formed a joint venture aimed at mitigating risks associated with the AI bubble. This collaboration leverages Salesforce's AI CRM capabilities to enhance Adecco's offerings ...and ensure sustainable AI integration.
Veeva Announces Expanded Partnership with Roche - Software - Zinc Ahead Ltd | Veeva Systems
Veeva Systems has expanded its partnership with Roche Pharmaceuticals, which will now adopt Veeva Vault CRM. This move aims to enhance Roche's global Pharma operations with AI-enabled CRM capabilitie...s, offering personalized interactions and insights for healthcare professionals. Veeva AI agents, including Free Text Agent and Voice Agent, will be available in December 2025.
CreatorFi Launches on Aptos with $2M Strategic Backing to Scale ...
CreatorFi has partnered with Aptos Foundation and Aptos Labs, launching its platform on the Aptos blockchain with $2 million in strategic funding. This collaboration enables CreatorFi to offer stable...coin-based lending using USDC, leveraging Aptos' cross-chain protocols. The partnership aims to enhance the DeFi ecosystem and expand Aptos' reach in the creator economy.
DataGroomr Announces Updates to its AI-Powered Data Quality App on Salesforce AppExchange
DataGroomr has updated its AI-powered data quality app on Salesforce AppExchange, introducing AI Recommendations and Live Dedupe features. These enhancements provide real-time deduplication and AI-dr...iven insights, enabling Salesforce users to automate and improve data quality management. The app's no-code interface and adaptive AI simplify data management, enhancing data accuracy and supporting downstream analytics and AI initiatives.
Plume, Hyperliquid, & Aptos Lead the Inaugural Launch Cohort of Paxos ...
Aptos joins Plume and Hyperliquid in the inaugural launch cohort for Paxos' USDG0 stablecoin, enhancing onchain finance with regulated stablecoin liquidity. This collaboration leverages LayerZero's O...FT standard, supporting compliant, cash-equivalent stablecoin infrastructure across leading chains. Aptos' involvement signifies its role in expanding the reach of regulated stablecoins in high-growth DeFi environments.
MCS Rental Software to offer market intelligence - avinteractive.com
MCS Rental Software has partnered with Rouse Rental Insights to integrate market intelligence and benchmarking capabilities into its platform. This collaboration allows MCS users to access Rouse's da...ta on rental rates and utilization directly within the software, enhancing decision-making and operational efficiency for rental businesses.
Leading rental software business MCS Rental Software offers integration with iplicit - Technology Reseller magazine
MCS Rental Software has integrated its rental software suite with iplicit's cloud-based finance system. This partnership aims to provide seamless financial transaction management for rental businesse...s, enhancing clarity on cost of sales and outstanding balances. The collaboration leverages iplicit's scalable architecture hosted on Microsoft Azure, catering to mid-market businesses transitioning from basic or outdated systems.
Merkle Partners with Airship to Create Mobile Loyalty Accelerator Solution for Salesforce ...
Merkle, Airship, and Salesforce have partnered to create a mobile loyalty accelerator solution for Salesforce Marketing Cloud. This collaboration leverages Salesforce's Loyalty Management for scalabl...e loyalty programs, Airship's mobile-first customer experience capabilities, and Merkle's strategy and data expertise to deliver personalized, real-time loyalty experiences. The partnership aims to enhance customer engagement and drive growth through integrated mobile experiences.
Nexi and Zucchetti Expand Partnership to Provide Integrated Payment ...
Nexi and Zucchetti have expanded their partnership to offer integrated payment solutions. This collaboration aims to enhance payment processing capabilities for businesses by combining Nexi's payment... services with Zucchetti's software solutions.
Salesforce (CRM) and OpenAI Expand Partnership with New Integrations - Yahoo Finance
Salesforce and OpenAI have expanded their partnership to integrate Salesforce's Agentforce 360 platform with OpenAI's frontier models, including GPT-5. This collaboration enables users to access Sale...sforce functionalities within ChatGPT, enhancing capabilities like querying sales data and creating visualizations. Additionally, a new commerce experience allows businesses to reach ChatGPT users while maintaining control over their data and customer relationships.
Slack and Salesforce Unveil Tailored Industry Solutions for Digital HQs
Salesforce and Slack have launched tailored industry solutions for digital HQs, focusing on sectors like financial services, manufacturing, and retail. These solutions, developed with Salesforce cons...ulting partners, aim to enhance productivity and streamline operations by integrating tools and workflows. The initiative leverages Salesforce's Customer 360 and Slack's platform to offer industry-specific features, available through Salesforce's AppExchange.
Bloomreach and Uniform to Unveil New Turnkey Conversational Commerce Framework at Upcoming MACH Alliance AI Hackathon
Bloomreach and Uniform have introduced a turnkey conversational commerce framework at the MACH Alliance AI Hackathon. This solution, built on AWS, integrates product catalogs from various commerce pl...atforms and enhances them with AI-driven tagging and metadata optimization. It powers Bloomreach Clarity's conversational shopping interface, enabling brands to maintain control over customer relationships while offering a seamless shopping experience.
ACCURIDS Joins the Veeva Product Partner Program
ACCURIDS has joined the Veeva Product Partner Program, integrating its data standardization platform with Veeva Vault applications. This partnership enhances regulatory compliance and data quality fo...r pharmaceutical companies by automating data flows and ensuring consistent, reusable data across business functions. The collaboration aims to streamline regulatory processes and improve product lifecycle management.
Salesforce announces expanded partnerships with OpenAI - TNGlobal - TechNode Global
Salesforce and OpenAI have expanded their strategic partnership to enhance employee and consumer experiences using Salesforces Agentforce 360 and OpenAI's frontier models, including GPT-5. This colla...boration allows integration of Salesforce's platform with ChatGPT, enabling users to query sales records and build visualizations. The partnership aims to transform enterprise workflows by embedding AI capabilities into platforms like Slack and ChatGPT, enhancing data-driven operations and customer interactions.
Veeva Systems : OpenEvidence and Veeva Announce Open Vista Partnership
Veeva Systems and OpenEvidence have formed a long-term partnership to develop Open Vista, an AI-driven platform aimed at enhancing patient access to clinical trials and accelerating drug discovery. T...he collaboration will leverage AI to connect life sciences companies, patients, and physicians, with initial product offerings expected in 2026.
Salesforce, Google Expand Partnership with Agentforce 360, Gemini - Salesforce
Salesforce and Google have expanded their strategic partnership by integrating Salesforce's Agentforce 360 platform with Google's Workspace and Gemini models. This collaboration enhances AI capabilit...ies, enabling seamless integration of sales and service functions across Google Workspace and improving AI-driven business processes. The partnership aims to boost productivity and streamline operations for enterprises by leveraging advanced AI models and interoperability.
Bloomreach Partners With Databricks to Connect Data With Real-time Marketing Activation - Yahoo Finance
Bloomreach has partnered with Databricks to launch a native integration that allows marketers to import data directly from Databricks into Bloomreach, bypassing IT bottlenecks. This integration facil...itates real-time marketing activation by enabling enriched customer profiles, real-time campaign triggers, and synchronized product catalogs, thereby enhancing personalized customer experiences.
Bloomreach Partners With Databricks to Connect Data With Real-time Marketing Activation
Bloomreach has partnered with Databricks to launch a native integration that allows marketers to import data directly from Databricks into Bloomreach, bypassing IT bottlenecks. This integration enabl...es real-time synchronization of customer profiles and product catalogs, facilitating hyper-personalized marketing campaigns. The collaboration empowers marketers with direct access to comprehensive data, enhancing customer segmentation and campaign triggers.
Salesforce & AWS deepen AI partnership to boost agentic adoption - SecurityBrief Australia
Salesforce and AWS have expanded their partnership to enhance AI adoption for enterprises, focusing on data unification, secure AI agents, and modernizing contact centers. The collaboration includes ...new integrations like Salesforce's Data 360 with AWS Clean Rooms, and the Agentforce platform on AWS Marketplace. This partnership aims to simplify AI procurement and deployment, driving agentic enterprise transformation.
Veeva AI Partner Program
Veeva Systems has launched the Veeva AI Partner Program to enhance the development of GenAI solutions. This initiative integrates AI into the Vault Platform and Veeva Applications, offering advanced ...technology and support to partners.
Veeva CRO Partner Program
Veeva Systems has launched the Veeva CRO Partner Program, which includes a directory of contract research organizations (CROs) that utilize Veeva's technology solutions such as Veeva EDC, Veeva eTMF,... and others. This program aims to enhance collaboration and streamline clinical research processes by leveraging Veeva's cloud-based applications across various regions.
Veeva Systems Partners With OpenEvidence To Bring AI Driven Solutions To Healthcare
Veeva Systems and OpenEvidence have formed a long-term partnership to develop Open Vista, an AI platform designed to enhance clinical research and patient care. This collaboration aims to improve pat...ient access to clinical trials, accelerate drug discovery, and enhance the understanding of approved medicines. The first product offerings are expected in 2026.
Salesforce, AWS Collaboration Accelerates AI Transformation - Salesforce
Salesforce and AWS have deepened their collaboration to accelerate AI transformation for shared customers. This partnership focuses on integrating Salesforce's Data 360 and AWS technologies to enhanc...e AI deployment, data access, and customer experiences. Key initiatives include unified data management, secure AI agent interoperability, and streamlined procurement via AWS Marketplace, enabling businesses to harness AI's potential securely and efficiently.
Mergers, Acquisitions, and Business Moves in CRM
Movate acquires Solomo to boost AI, Salesforce capabilities - Outsource Accelerator
Movate acquired Solomo to enhance its AI and Salesforce capabilities, focusing on healthcare sector solutions. Solomo's expertise in Salesforce-driven solutions will integrate with Movate's AI suite ...to improve enterprise data management and customer experience platforms. This acquisition aims to meet growing demand for integrated, data-driven solutions in healthcare and other sectors.
Salesforce to Acquire Qualified to Boost AI Marketing Capabilities
Salesforce has agreed to acquire Qualified, an AI marketing solutions provider, to enhance its Agentforce products. This acquisition aims to improve Salesforce's AI capabilities in marketing by integ...rating Qualified's technology for lead engagement and conversion. The deal is set to close in Salesforce's fiscal year 2027, subject to regulatory approvals.
Salesforce (CRM) Completes Informatica Acquisition - GuruFocus
Salesforce has completed its acquisition of Informatica, enhancing its AI-driven data management capabilities. The $25 per share acquisition is expected to positively impact Salesforce's financial me...trics, including earnings per share and free cash flow, by the second year post-closure. This strategic move aims to bolster Salesforce's data capabilities, supporting AI operations across enterprises.
Salesforce Completes Acquisition of Informatica
Salesforce has completed its acquisition of Informatica, enhancing its platform with Informatica's data management capabilities. This acquisition aims to strengthen Salesforce's AI-driven services by... integrating Informatica's data catalog, integration, governance, and metadata management into Salesforce's ecosystem, providing a comprehensive data foundation for AI applications.
Salesforce (CRM) Signs Definitive Agreement for Acquisition of Spindle AI - Yahoo Finance
Salesforce has signed a definitive agreement to acquire Spindle AI, a platform specializing in agentic analytics. This acquisition aims to enhance Salesforce's capabilities in agent observability and... self-improvement, focusing on custom analytics and ROI forecasting. The deal is expected to close in Q4 2026, pending customary conditions.
Guidewire to Acquire ProNavigator: Knowledge at Your Fingertips
Guidewire announced its acquisition of ProNavigator, an AI-powered knowledge management platform. This move integrates ProNavigator's technology into Guidewire InsuranceSuite, enhancing insurers' abi...lity to access and manage information efficiently. The acquisition aims to improve customer service across the insurance lifecycle by providing instant access to knowledge, reducing search time, and boosting operational efficiency.
Guidewire to acquire vc-backed ProNavigator
Guidewire has signed a definitive agreement to acquire ProNavigator, an AI-powered knowledge management platform for the P&C insurance industry. This acquisition will enhance Guidewire's platform by ...integrating ProNavigator's contextual knowledge retrieval capabilities, benefiting underwriters, claims adjusters, brokers, and agents. The acquisition is expected to close in the second quarter of Guidewire's fiscal year 2026.
Funding News and Financial Performance in CRM
Veeva Systems (VEEV) Ups Guidance and Highlights AI ProgressIs the ...
Veeva Systems reported strong third-quarter results with revenue of $811.24 million and net income of $236.2 million, surpassing expectations. The company raised its guidance for the fourth quarter a...nd full fiscal year, highlighting significant progress in AI adoption across its product suite. Veeva's AI-driven platforms are enhancing innovation and efficiency for life sciences customers, despite ongoing customer concentration risks.
Guidewire to Announce First Quarter Fiscal Year 2026 Financial Results on December 3, 2025 - Business Wire
Guidewire will announce its first-quarter fiscal year 2026 financial results on December 3, 2025. The results will be released after market close, followed by a webcast at 2:00 p.m. PT to discuss the... company's performance.
Veeva to Release Fiscal 2026 Third Quarter Results on November 20, 2025 - Barchart.com
Veeva Systems will announce its fiscal 2026 third quarter results on November 20, 2025, after market close. A conference call and webcast will follow at 2:00 p.m. PT to discuss the financial outcomes.
Leadership and Executive Team Updates in CRM
Theyre more productive than ever: Marc Benioff says hiring in software engineering is mostly flat at Salesforce because of AI but the company is expanding headcount in one key area - ITPro
Salesforce CEO Marc Benioff announced that while software engineering hiring remains flat due to AI-driven productivity gains, the company is expanding its workforce in sales and customer engagement ...to support its agentic AI service, Agentforce. This strategic shift highlights Salesforce's focus on enhancing customer relationships and boosting adoption of AI technologies.
Veeva Systems Announces Chief Accounting Officer Resignation - TipRanks.com
Kristine Diamond, Veeva Systems' Chief Accounting Officer, will resign on December 11, 2025. Brian Van Wagener, the CFO, will temporarily assume her role until a successor is appointed.
Tech Moves: iSpot and MoxiWorks name new executives; F5 and Trupanion ...
MoxiWorks appointed Ashley Fidler as chief product officer. Fidler, with experience from Pure Property Management and Microsoft, is expected to enhance MoxiWorks' real estate platform by integrating ...AI with business solutions. This executive change follows the company's recent strategic focus on sales and marketing.
Pipedrive eyes new growth following C-suite shakeup | ChannelPro - ITPro
Pipedrive has appointed Joe Futty as chief product and technology officer, Steven Quach as chief marketing officer, and Jonny Carroll as chief data and analytics officer. These executive changes aim ...to drive Pipedrive's growth and innovation in AI-native CRM solutions. The new leaders bring extensive experience from global tech and consumer brands, enhancing Pipedrive's strategic capabilities.
Pipedrive Accelerates Its Next Chapter with Three New C-Level Leaders
Pipedrive has appointed three new executives to its leadership team: Joe Futty as Chief Product and Technology Officer, Steven Quach as Chief Marketing Officer, and Jonny Carroll as Chief Data and An...alytics Officer. These appointments aim to drive Pipedrive's growth and innovation, leveraging the new leaders' extensive experience from companies like Booking.com, Expedia Group, and Microsoft.
MoxiWorks names Ashley Fidler chief product officer
MoxiWorks has appointed Ashley Fidler as Chief Product Officer to lead the launch of its new AI-enabled product platform. Fidler, with over 15 years of experience in AI-powered SaaS, will oversee pro...duct and AI strategy, enhancing real estate productivity. Her previous roles include VP of Technology at PURE Property Management and CPO at Eigen Technologies.
VC legend Ron Conway quits Salesforce Foundation after Benioff's National Guard comments
Ron Conway, a prominent venture capitalist, resigned from the Salesforce Foundation following controversial comments by Salesforce CEO Marc Benioff. Benioff's remarks supporting National Guard deploy...ment in San Francisco and his alignment with Trump led to Conway's departure. The Salesforce Foundation, focused on youth education and development, has been a significant philanthropic entity under Conway's decade-long board membership.
Awards, Recognitions, and Industry Achievements in CRM
Katzion Wins Salesforce Award for Audi Singapore Innovation - EV Mechanica
Katzion, a GlobalLogic company, received the Salesforce 2025 Partner Innovation Award in the Automotive category for its work with Audi Singapore. The award recognizes Katzion's development of the On...line Direct Sale platform, powered by Salesforce technologies, which enhances automotive retail through seamless online-to-offline experiences. This platform integrates Agentforce Marketing, MuleSoft, and data-driven intelligence to offer personalized and immersive customer journeys.
Pipedrive Named 2025 Inc. Power Partner Winner for Second Year in a Row
Pipedrive has been named a 2025 Inc. Power Partner Award winner for the second consecutive year. This recognition highlights Pipedrive's role as a trusted CRM provider that supports entrepreneurs and... small businesses in scaling and succeeding. The award emphasizes Pipedrive's commitment to AI-powered innovation and its impact on customer growth.
Guidewire Announces Winners of 2025 Customer and Partner Awards Celebrating the Power of Intelligent Insurance
Guidewire announced the winners of its 2025 Customer and Partner Awards, recognizing exceptional achievements within its PartnerConnect ecosystem and global customer base. The awards, presented at th...e Connections conference, celebrated innovative uses of Guidewire's platform, including Amerisure's operational efficiency improvements and CNA's digital process renewal. The event highlighted the transformative impact of Guidewire's technology in the P&C insurance industry.
Corporate News and Organizational Updates in CRM
Salesforce launches startup program in Malaysia and the Philippines - TNGlobal
Salesforce has expanded its Startup Program to Malaysia and the Philippines, providing local startups access to AI-powered products, mentorship, and go-to-market opportunities. This expansion aims to... foster growth in these regions' startup ecosystems, aligning with Salesforce's commitment to ASEAN and South Asia. The program, active since 2021, now supports over 435 startups, including more than 230 AI-first companies.
Salesforce may rebrand as Agentforce, says CEO Benioff - Yahoo Finance
Salesforce is considering rebranding its corporate name to Agentforce, as confirmed by CEO Marc Benioff. This potential change reflects a strategic shift from cloud computing to artificial intelligen...ce, aligning with recent product rebranding efforts such as "Agentforce Sales" and "Agentforce Service." Focus groups indicated a preference for AI discussions over cloud technology, influencing this possible rebranding.