Zoho Discussions Overview

Zoho Desk is an online customer service help desk software designed to create happier customers and empowered agents. A 15-day free trial is offered.

Here's the scoop on Zoho Discussions! We've gathered over 27 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Zoho Discussions is right for your needs? Our Cuspera AI engine can evaluate how Zoho Discussions fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho Discussions supports business activities such as:

  • Engagement Management
  • Customer Feedback Management

Zoho Discussions can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use User Generated Content Blogs and Support Groups for these needs.

Zoho Discussions was founded in 1996.

Reviews

"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms

Zoho Discussions Reviews

11 buyers and buying teams have used Cuspera to assess how well Zoho Discussions solved their business needs. Cuspera uses 27 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using Zoho Discussions.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zoho Discussions.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

3.88/5 ★

Read Reviews (2)

"...With Zoho Discussions, customer and employee engagement becomes a snap...."
engaging and following up

3.42/5 ★

Read Reviews (1)

"...With Zoho Discussions, customer and employee engagement becomes a snap...."
Customer Feedback Management

3.80/5 ★

Read Reviews (2)

"...Experience higher customer satisfaction with Zoho Discussions...."
measuring customer satisfaction

3.42/5 ★

Read Reviews (1)

"...Experience higher customer satisfaction with Zoho Discussions...."
PEER EXPERIENCES
Engagement Management

3.88/5 ★

Read Reviews (2)

"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms
engaging and following up

3.88/5 ★

Read Reviews (1)

Customer Feedback Management

3.80/5 ★

Read Reviews (2)

"...Experience higher customer satisfaction with Zoho Discussions...." Peer review from Zoho Forms
measuring customer satisfaction

3.80/5 ★

Read Reviews (1)

Customer Stories

Funding Strategies - Financial Services

Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate CRM and email marketing, improving lead management and c...lient communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.

Read more →

CASIOPE - Education

Zoho Flow helped CASIOPE connect Zoho CRM, Zoho Billing, and Zoho Campaigns. Before, their team did manual work to send updates and manage customer data. With Zoho Flow, they automated these tasks an...d improved how they reach users. This led to a 70% increase in sales for their training sessions. CASIOPE now saves time, reduces errors, and keeps customers better informed.

Read more →

M for Mental Health - Health, Wellness And Fitness

Zoho Bookings helped M for Mental Health manage more appointments as the business grew. Before, Malavika used WhatsApp and other channels, which caused delays and confusion. With Zoho Bookings, clien...ts now self-schedule sessions using booking links. Customizable booking slots and automated reminders save time and prevent double-bookings. Malavika can focus more on counseling and less on scheduling.

Read more →

Based on peer insights

Cuspera recommends Zoho Discussions for

Use Cases Engagement Management , Customer Feedback Management
Medium User Generated Content, Blogs, Support Groups
Business Priority Acquire Customers

IT and Other Capabilities

for Zoho Discussions

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.88/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.88/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.24/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.24/5 ★

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.84/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.84/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Zoho Discussions

Top Failure Risks for Zoho Discussions

Vendor Profile Details

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE